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Review by Ambrnels

  • Location: Warren, Macomb, MI, USA
  • Cost Contract price not specified.
Nothing
I have to give WOW! a whopping zero stars.
This experience has left me with the feeling and knowledge that WOW! is nothing but a bunch of thieves!!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have to give WOW! a whopping zero stars. My home caught fire and burned
down on October 31st. I called WOW! a couple of days later and was assured
that I would not have to pay for the equipment that was lost in the fire.
Today I was shocked to receive a $2800 bill. When I called and explained
the situation I was told Thats too bad.I was then informed that they
would not even waive the bill for the month after the fire, when I was
unable to use WOW! I lost everything, including my 2 dogs, and I feel
completely screwed over by WOW! Additionally, the equipment I am expected
to pay an exorbitant amount for was out of date and about to be replaced
with newer, energy efficient equipment. I am outraged that WOW! went back
on their word and how I have been treated in this situation. This
experience has left me with the feeling and knowledge that WOW! is nothing
but a bunch of thieves!!

-

(review was emailed from domain gmail.com)
lodged 12.1 years ago

25139889 (banned)
join:2011-10-25
Toledo, OH

25139889 (banned)

Member

CSRs

can NOT tell you that you will NOT have to pay for equipment. At that point you should have disconnected your services. Also with that you're insurance will pay for the equipment. And you agree up front that any unreturned equipment has fees and know what those are up front.

Sorry for your loss but that's how it works.

slyphoxj
join:2002-06-23
united state

slyphoxj

Member

That's a cable company for ya

WOW could have at least only made you pay what their old crap is ACTUALLY worth.

I guess WOW really isn't better than the other cableco's...

growuppp
@wideopenwest.com

growuppp

Anon

Re: That's a cable company for ya

You signed when your services were installed and you like most others never read anything you sign. But when it turns out to not be in your favor you bash the company when in reality you should bash yourself for being an idiot.

So lets say that I rent some tools from you and before I get them back to you my garage burns down. Your logic would be to say oh thats ok you dont owe me anything since your garage burned down, have a good day!! LOL thats comical, hopefully you can see where wow is coming from, its just simple logic but I do see you live in warrentucky so that might say something about you already.