Review by Bhruic
Good "When the connection is up, the line is fine"
- Location: Toronto,ON
- Cost Contract price not specified.
Bad "Problems can take a considerable amount of time to be resolved"
Overall "Worth it when things go well, troubling when they don't"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Update Nov 29, 2012:
The Cellpipe firmware problem was dealt with, my connection got upgraded to 25/10, and a rebate was offered for the months of problems caused by the faulty firmware. They still have less control over some parts of the service(s) to be completely satisfied (having to rent a modem is annoying), but they've definitely been making steps to improve.
Update March 1, 2012:
They seem to have made an effort to deal with the communication missteps, which is welcome. The modem issue is still occurring, and while there is no timeline for fixing it, there are indications that they are trying to stay on top of it. Still, I have to rate them on the connection reliability as it stands now, which is still bad (for a 25/7 connection).
While Teksavvy tends to win on pricing and attitude, the fact they are completely at the mercy of the incumbents when it comes to larger issues makes it hard to recommend them, unless you are willing to put up with delays should a problem occur.
What used to be a good company has fallen far. Misinformation and poor communication abound. No notice is given of substantial pricing changes, and when information finally does trickle out, they change it again. Had I not already committed a lot of up front money, I would cancel my service in a heartbeat, and would not recommend the company for anyone.
Even the service itself (25/7) is plagued by a constantly rebooting modem that they seem powerless to fix.
The only bright side seems to be the people you talk to when you call in - friendly and courteous. But even they can give information that turns out later not to be true.
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updated 1 year ago