Review by Awesome Dave
Good "downloads from some sources like peer to peer"
- Location: Lindsay,ON
- Cost: $45 per month
Bad "speeds for streaming videos, web site load times, customer service"
|Pre Sales information:|
Value for money:
I switched from Bell to Nexicom, and I actually wish I had stayed with Bell. I switched to Nexicom because they offered unlimited bandwidth at the same advertised speeds for half the price of my limited bandwidth Bell account. However, after being told I was set up (and of course, billing starting), there was major problems getting it to work.. I had to wait 4 days to get a tech to come fix it after I called in the problem. That's after taking 2 days to actually get someone to answer on the tech support line. Now my internet works, but it is half the speed of what I had with Bell. If I want to watch a streaming video, be it from Youtube, Netflix, or any other site, it takes on average 3x the video length to properly buffer it so I watch it. If I don't let it completely buffer, the videos play choppy and the play catches up to the buffer and I have to wait anyway. I tried calling their tech support for 3 days about this, and eventually gave up. One of the main reasons I switched was my friend (who only lives a few streets away) was consistantly getting 14Mbps speeds at Speedtest.net. I get 3.45Mbps (when I'm lucky). So sure, the package had a great price, but not when you compare the service. Bell had better speeds, better customer support (even if it was a call center in India). I used to have Nexicom dial-up years ago... and I feel like I have it again, and the company isn't willing to make it better. I'm moving at the end of April, and will be dropping the Nexicom internet (even tho I'll have to pay for 3 months when I have only used 2... great business model, what a greedy company) and I will never even consider Nexicom as an option again, and I will advise anyone else who asks me to stay away from them. Bad products I can handle, but bad customer service is another thing completely. Maybe it's better in a bigger city like Peterborough, but in Lindsay, it's one of the worst companies I've had the misfortune of dealing with.
member for 2.7 years, 1 visits, last login: 2.7 years ago
updated 2.7 years ago