| Review by yrsofprobs |
member for 1.2 years, 1 visits, last login: 1.2 years ago
updated 1.2 years ago
- Willow Spring,Wake,NC
- Contract price not specified.
- "2 Years of Bandwidth Exhuast and High Latency-- No solution yet!"
|Pre Sales information:|
Value for money:
(ratings below consensus)
TERRIBLE SERVICE! 2 years ago (yes no mistake 2 YEARS) I began experienceing speeds of 1- 2 mbps on a 10 mbps service.I have had DSL with them for 7 years. I went through all of Centurylinks hoops! I was told it was a problem with my wiring, then my network, then problems with Centurylinks equipment in rocky mount. The equipment was schedule to be upgraded, but would be months until this happened.After the upgrade you guessed it. Still the same problem, all while I continue to pay for a service that does not even come close to Centurylinks 80% guarentee. I forgot to say, I have NO other option for internet. Long story short 2 weeks ago it appears they have the speed issue under control, but now high latency makes it not possible for netflix streams, xbox live(without alot of lag) & even youtube continueously buffers on simple videos. It appears to me that this company should not be in this business, I have spoken to numberous people and it always end up with me talking to someone else due to the fact that person can not figure this out or they tell me they do not see a problem. i have even email Karen Puckett and had her assistant call me back. Plan and simple Centurylink DSL is terrible! I send them screenshots of test results along with traceroutes daily. I ask the other day if there was any way I could draw a check. I do the work for them and the still cannot fix it. I asked the other day if I was to recieve some kind of credit for the last 2 years that Centurylinks service was not up to their guarentee? I was told by the supervisor that we would have that conversation after it was fixed. Good answer! Let your customers pay full price for services that are not up to par and we will never fix it.
I wish Time Warner would come down the road a 1/4 mile!!!! I offered to pay for a extention of TW facilities completely and was turned down two different times.
Thanks for your continous terrible service Centurylink
Willow Spring, NC
Can we help? Hi Justin. We're terribly sorry to read about the trouble you've had with your service. We would like the opportunity to look into this for you. We ask that you send your account information to us at TalkToUs@CenturyLink.com so we can investigate. Thanks.
Manager, @CenturyLinkHelp Team
Thank you for your concern.
Centurylink has been aware of this problems for over 2 yrs. I have spoken to numberous people from techs to supervisors, and even all the way up to Karen Puckett.
UPDATE on Terrible service Just got off the phone with regional supervisor. I asked for credit for internet service due to the fact that my ping averages 150ms from 7pm to 1am. I was told I would recieve no more credit since they do not guarentee latency. Thank you! I am unable to use this service from 7pm to 1am due to high latency. Netflix looks like crap, YouTube on a 32 sec video stops to buffer 3 times! Online gaming immpossible during high latency. During the day ping averages 35ms. I am told they are monitoring all the time . Thats great. Hell I can put a laptop in a cabinet and let it run test and report then do nothing about the problems I find. I am going to reduce my speed, no point in paying for 10mbps in ping is going to get up to 265ms when I want to use it! Centurylink continue the great work! I think Ill put a sign in the yard that has my phone number and a message TALK TO ME BEFORE SIGNING UP FOR CENTURYLINK DSL SERVICE. Since I live on a major highway I'm sure that will get a lot of attention. Simple up "if you can get any other provider do so. Centurylink=Problems they can not fix!
Re: UPDATE on Terrible service not sure what you currently pay but if its more than 70 a mo after taxes tell them you talked to a third party rep who offered 10 meg for 19.95 as a 5 year price lock simple choice package(59.90 for the package plus there bs surcharges and state taxes) but only if you agreed to take on prism tv service. now first they will try to rebuttle that saying that prism isnt even available in your area but maintain a stance of i dont care i was told i can get cheap internet and they will escalate the call get a supervisor on the line and give you what you want. at the very least it may save you some money for there crap internet service and at the same time give you unlimited long distance and caller id, call waiting, 3 way, 69 call return, oh and the best feature to have 60 select call reject for us pesky third party vendors cause it all comes with the package. hope thats helpful.