Review by voqk726
Good "Easy enough for them to set it up"
- Location: Vancouver,BC
- Cost: $45 per month (12 month contract)
Bad "Terriblem inconsistent speeds, useless tech support"
Overall "Would never sign another contract with Shaw"
|Pre Sales information:|
Value for money:
(ratings below consensus)
I've been using Shaw internet for 6 months now, and have been blown away by the total inconsistency in connection speed. To touch briefly on "Pre sales information" and "Install Co-ordination", these were both fine - but they also don't really matter. It's not difficult to plug a modem into the wall. The actual internet (what I'm paying for) is terrible - often times I'm unable to load even the most basic webpages, such as Google. Streaming video usually needs to be buffered for at least as long as the video is to watch it (this includes youtube) and downloading movies through iTunes takes forever.
To qualify the above, I have a degree in Computer Science from UBC and work for a major international software company. I also worked throughout college at another major international computer companies retail stores diagnosing internet issues. I'm very qualified to diagnose a problem connection, and the clear source of my problem is Shaw. Whenever I attempt to get them to realize and fix the problem, I get the run-around and no progress is made.
All in all, the tech support is nonexistent, and the service is terrible. The dial-up connection I had in 1999 was more consistent, and comparable in terms of average speed. I will not buy internet from Shaw within the next decade, and past that only if they demonstrate significant improvement. Bottom line: Go elsewhere.
member for 2.6 years, 0 visits, last login: 2.6 years ago
updated 2.6 years ago