Review by FredTheKat
- Location: Marquette,Marquette,MI
- Cost: $49 per month
Bad "Dealing with ATT support"
Overall "What else am I gonna do, use Charter?"
I have the 6Mb/s X 768Kb/s for $49/mo. It was $79/mo but when I signed up for Office@Hand they cut the price.
Overall, ATT DSL is pretty reliable. I had it through BellSouth, SBC and Ameritech over the years since 2002. But I don't even bother to call support. Mr. Conversational Phone Robot answers and I get thrown into infinite hold. And when I do get someone, they are Jr, assistant trainee in Bangalore and I have to tell my sad tale at least three times.
I'm technical, so I don't need anything more than to have the tech come out and punch down the pair. I've used the same Netopia router since forever. Love the little guy.
Outages are rare, but when they happen, it's ugly. Forget about getting an answer. Just sit and lose money and get nothing done all day - or 4 days as was the case when they assigned me a new line and didn't coordinate with their Office@Hand people.
And what's with the 768Kb/s upstream? Seriously, can't you even give me 1.5Mb/s? This is a business service.
The worst thing about this service is having to deal with a 100 year old corporate behemoth. When I can justify the expense, I'm going with Peninsula Fiber Network 10Mb/s Ethernet over fiber straight to the core on Hurricane Electric.
member for 1.7 years, 1 visits, last login: 1.7 years ago
updated 1.5 years ago
AT&T Internet Support AT&T HiSpeed internet support has been a nightmare. I scheduled a repair appointment and they did not show up or notify me that they would not meet the appointment. I literally cancelled appointments and waited at my home from 1PM-5PM and that did not show up.
After calling to find out what transpired, I was on the phone for 1 hour and spoke to 4 people who spoke to 4 other people to have the repair scheduled for Sunday morning between 8-12. Behold I got an automated call at 8:04AM to notify me that the appointment was from 1-5, another inconvenience since I had already rearranged my schedule to be there for the repair.
After 30 minutes, I got the rudest manager on the line. She said she had arranged the repair for 8-12. When I asked her for a confirmation email she got highly upset, raised her voice to me and said they had to go thru the Legal Dept. to send out a confirmation email. Needless to say, Legal Dept. was not available on Sunday. REALLY, when did it become necessary for Legal Dept. to send a confirmation email????
I am at my wits end with AT&T HiSpeed internet support. This is just one of many similar episodes I have experienced with AT&T and other businesses I have done work for.
Well, we'll see if they keep their word about he appointment today. I will repost regarding this after the repair, if it ever gets done.
AT&T has the most unreliable, inaccessible, inefficient and discourteous support department I have EVER dealt with. It will not be long before they lose this customer.