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Review by Freddy12 See Profile

  • Location: Westbury, Nassau, NY, USA
  • Cost: $11 per month (12 month contract)
  • Install: about 14 days
Cheap
Unreliable, dropped calls everdyay, calls go directly to voice mail without ringing, caller ID erratic
Unreliable at best, erratic, go elsewhere if you actually want your phone to work
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Voipo is the worst phone service I've ever had (had Vonage, Opt voice, Verizon, etc, all better). Nothing but dropped calls, calls going direct to voice mail and not even ringing my phone, terrible customer service who just say, after waiting in hold, and getting dropped 2-3 times, "this should fix it", and it never does. Also, Caller ID does not work either. Then they don't even answer your emails! TERRIBLE, even Vonage is better, and they are pretty bad. STEER CLEAR OF VOIPO. It's cheap for a reason...it's TERRIBLE, despite having a very fast 25/5 FIOS very reliable internet connection.

Despite dozens of attempts of working with Voipo to resolve all these issues, the problems never improved, regardless of what ridiculous reasons they kept telling me (must bypass house wiring and plug base units directly into VOIPO adaptor, so you must go into utility closet to make calls...can't plug into a power strip or it will "damage" the unit?!? WHAT?!?) . Then they just ignore your emails, and you can't get through on phone for live person. Just a nightmare. Voipo is totally unreliable, and has a mind of it's own, and I constantly miss important calls from doctors, family, co-workers, etc, despite my phone being on and waiting to ring. They go right to voice mail no matter what settings we tried. Then they tell me "you must re-boot it everyday for it to work right". If you are lucky enough to actually get a call to go through, your whole conversation goes like this "can you hear me now...how about now...hello...can you hear me now?". DO NOT GET VOIPO, your cell phone is way more reliable and that's not saying much.

member for 11.5 years, driveby review (so far)
updated 11.5 years ago


ctaranto
join:2011-12-14
MA

ctaranto

Member

Apparent local problem

I've had VOIPo for years (and have renewed through 2014) - their service has been mostly flawless. Every time I pick up the phone it just works.

Perhaps if your adapter is sitting behind a firewall, it's a firewall configuration issue.