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I have had nothing but issues with directv from the moment I started service. I requested specific services and the rep yes'd me to death and when it came time for service to be set up, nothing was correct. There was no internet set up. I didn't have the channels I requested. There was no whole home dvr set up and when I called them after everything was installed they told me that they did not have whole home dvr and that it would be an extra charge to get the channels I wanted. The channel issue and internet was set up that day. A couple weeks later I get one of their sales emails and it says whole home dvr. I call them to ask why it wasn't set up and they said they could and quoted me the price and they were going to charge me close to $300 to have the technician come out and set it up. It took me contacting the better business bureau to get everything I asked for without the extra charges and hassle. Now it's over a year later and I moved. It was cheaper for me to just pay the cancellation fee so when I called to set up a payment plan for that as I've since been laid off, they told me they will automatically debit my credit card on file after 20 days. The rep told me that if I tell the bank to reject the payment, they wll send be a bill after that. I asked for the card they have on file and so I set that up. I checked another card account I have today and they took it from an old card. I contacted directv again and they "don't know why the other rep told me that" that was the card on file and they will not be issuing a refund since the money is owed. I explained that now my first month's rent check is going to bounce because of them and she kept repeating that they have every right to debit the account even though I told them they did not. Stay away from them. Even if it's in writing it's on their terms at all times. (review was emailed from domain gmail.com) lodged 11.4 years ago
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