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Had exede installed on 9/26/12, have had to call 6 times in less than 3 weeks. When installer came out, he didn't run new wiring, he used my old hughesnet 2 cable wiring, and ran it into the one port wiring of the new exede modem, leaving 1 wiring hanging. What I have experienced is exede showing me using over 36GB in less than 9 days and after a reset 2 days ago, they show us using over 14 gb in 1 day. This is absolutely impossible, we do not stream movies or music, we do not use an online backup storage, we have excellent virus software and a brand new secured router. When you call these people they do nothing, it took 3 calls before they even set up a service call to run the right wiring that the 1st installer was too lazy to run. When I checked using last night a little after 11pm we had used less than 200 mb, which all usage I have check is less than 200mb per day, as of that time we had used a total of less than 500mb since the reset 3 days ago, then I wake up today to over 14gb of usage, with the majority of it in upload, which we have not done. We are low to med users, we pay bills, do email, check face book and my husband plays words with friends, so the usage they show is absurd. Could they even suspect that it has something to do with old hughes net wiring, with separate upload/download connections. I feel like I'm being ripped off!!!!!!!!! On my 6th call today, supposedly they are fast tracking the investigation, somehow not buying it. If they don't resolve it I'll have to take it up with FCC and attorney general, will not be ripped off. Had hughesnet before for 8 years, their customer service was awful, and of course exede said they were great when signing me up. Bought the top plan for 25g for $130, expecting to never use it, but wanted the experience of never having my speed slowed as hughesnet did if you exceeded 200 mb a day, but unless they get to the bottom of this within the next 72hrs, I would say, never use this service, hughesnet service may be awful, but so is exede's in my experience to date, but at least hughesnet didn't rip off my allowances, and with the new gen 4, you can get 40gb/month at a lower price, so all things being equal on the suck meter, why not use the lower priced gen 4. If I ran my business this way, I would have any money to afford their program. (review was emailed from domain gmail.com) lodged 11.4 years ago
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