Review by (hidden by request)
- Location: Purgato
- Cost: $45 per month (12 month contract)
Bad "Everything from Cust Svc to Connection to Communication"
Overall "To cancel or not to cancel?"
|Pre Sales information:|
Value for money:
(ratings below consensus)
To Whom it May Concern,
We have recently transferred service to Acanac and it has been the most
inconvenient experience. We were supposed to have service cancelled with
Rogers on Oct 12 (which we did) and set up with you on Oct 13. We,
however, did not have any service with you until today, Oct 22, 2012. That
is no phone and no internet at all for 10 days. We are very frustrated by
this whole situation. Rogers apparently changed our cancellation date on
us without our permission which is why Acanac was denied a transfer request
for the internet service, which I understand was not your fault. What I
find mind blowing is that when they did this, Acanac did not ever contact
us to let us know there would be a problem with our connection date and
did however have no problem taking a full years payment and left us with no
service and horrible new customer experience.
Your automated telephone message states that you consider having no home
phone as an emergency yet when we were left without one it was not even
dealt with. We called and emailed and were misinformed over and over again
from our very first call when the customer service rep at Acanac told me 3
times the first thing I had to do was cancel all my services with Rogers
even though she KNEW I wanted to port my phone number (which it turns out
its not possible to port a phone number that is pending cancellation), all
the way to the last conversation where we were informed specifically it
would take 24-72 hours for a technician to come to our house to set up our
service (when later it was disclosed that its actually 24-72 hours for a
technician to get scheduled to come to our house and its the first
available appointment after that). This has been horrible.
To top off this wonderful experience we sent this email to billing
expecting to be compensated for our time, many lost cell phone daytime
minutes waiting on hold for no help at all and irritation, and we get a "We
have adjusted your billing period to start today. Kind Regards".
Thank-you for your consideration in the many inconveniences we have been
through with your company already from using all day time minutes on our
cell phones for the
month just dealing with this, to the hours we had to spend on hold waiting
to talk to your many misinformed customer service representatives. To say
the least our experience with you has not been a positive one yet.
(review was emailed from domain gmail.com)
lodged 2 years ago