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Suddenlink page on DSLReports
Six Month Rating

Reviews:
bullet 436 reviews (120 good) (195 bad)
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Review by deac See Profile

  • Location: Grayson,Carter,KY
  • Cost Contract price not specified.
Good "I am comfortable with the pricing."
Bad "Inconsistent speeds and is unusable at night"
Overall "You don't get what you pay for here"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I currently pay for 6mbps which I can get when I am not home. When I get home the speed is under 0.5 and usually around 0.2 or lower. I have had several techs come out and they say that it is not my lines. Basically I believe I am on an overloaded node and get throttled every evening. This makes watching netflix or playing online games impossible. I am really at my wits end.

member for 2.1 years, 15 visits, last login: 1.9 years ago
lodged 2.1 years ago

Comments:
Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:14

with Suddenlink

I'm vetted to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to share name and address on the account (by IM or email: pete.abel@suddenlink.com) -- I'll ask senior managers for us in that part of the country to follow up.
deac

join:2012-10-29
Grayson, KY

Re: with Suddenlink

Mr. Abel did you get my email?
Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:14

Re: with Suddenlink

Yes, I did, and I just responded with an update.
deac

join:2012-10-29
Grayson, KY

Re: with Suddenlink

Mr. Abel is there any news on my situation? I am still having difficulties and it seems to be getting worse. I am down to unusable speeds now.
Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:14

Re: with Suddenlink

I'll check on status of the solution we discussed and email you. Best way to reach me is by email. Thanks.
micah_675

join:2012-02-13
Clovis, NM

suddenlink is slower than evolution

get used to waiting. I have had issues for over a year and guess what they still havent fixed it. I havent been offered compensation and I keep finding new issues. I would drop this terrible ISP if I had another option.
deac

join:2012-10-29
Grayson, KY

Re: suddenlink is slower than evolution

windstream is my only other choice and they are almost as bad. I got tired of my service being great then gone for days....now those seem like the good ole days, at least I had a good day. I am at 0.07 right now.
deac

join:2012-10-29
Grayson, KY

Re: suddenlink is slower than evolution

Thank you Mr. Abel for keeping me informed of the progress. I appreciate your help.