Review by jkb3
Good "Easy to use interface, call quality, web site features"
- Location: Oakville,ON
- Cost: $365 per month
Bad "Can't buy online DIDs blocked account for no reason"
Ease of Installation:
Value for money:
(ratings match consensus)
Hi Everyone, just wanted to see if anyone else is having this issue with VoIP.ms where they blocked your account so you can't purchase DIDs. I have close to 50 DID's with them and spend on avg $350/mth just on origination and DIDs very little termination. They blocked my account from. When I try to order get the following message:
This account is unable to purchase more DIDs
Please contact support for more information.
Every time I speak with support they don't give me a reason why just say to email them when I want to buy a DID. It's a frustrating and long process trying to go over emails (support ticket) trying to get a DID since you can't pick any more and they assign you crappy DID # so I had to resort to another provider. Maybe someone from VoIP.ms that cares can get this resolved if now I'll be porting out my DID's to a CELC to skip the middle man like VoIP.ms.
member for 12.4 years, 21 visits, last login: 1.2 years ago
updated 1.7 years ago
Not a review I don't mean to be an a**, but that's not a review, it's a question. You should have posted this in VoIP Tech Chat...
New York, NY
A review instead of trouble-ticket? - weird at least I find it a bit strange when a customer, who has happened to be more than 10 years in this forum, where discussions of questions like this one are a regular matter, acts by posting a negative review for a pure technical issue - all instead of attempting to resolve the same issue with help-desk people.
Voip.ms, as most other VoIP providers are facing a huge Internet related fraud risk and exposure on a daily basis.
They have developed and use software that helps them to automatically identify and isolate attempts to [possibly] defraud their service. The whole purpose of using such automated systems - it's to be able to provide service at less cost than it would be should they keep multiple staffers on salary.
Are such systems ideal, always providing 100% protection? - of course not; there are some false positives - then a manual "intervention" is required, but the whole process of manual escalation is by itself a part of isolation of possible fraudsters from normal customers.
Just to hint a bit - do any of you ever attempt to attack a security personnel at airport when they ask you to remove your belts, shoes and/or rise your hands? - unfortunately, this is a very nature of the world we now all live in.
So instead of attacking those who try to minimize your cost of service - you better try to think how you may help them, save their time and improve their security procedures.
A note to a reader - I represent a competing company who also, on a daily basis has to fight Internet fraud. And we also have cases exactly like this one. And we also have "reviewers"who use this forum as a place to trash/bash a provider just because "they can". I'm simply trying to warn people reading reviews like this one - multiple reviews should carefully be read to create an in-dept understanding of how the service works/worked throughout the time and what other people expressed about this same service - please don't rely solely on "experts" whose only goal is to express their childish anger because they couldn't get a toy right at the moment they wanted it (I'm not talking yet about those "experts" who were possibly paid [directly or otherwise] to make their dirty work).