Review by crazyk4952
Good "Reliable, reasonable rates, free toll-free termination"
- Location: united state
- Cost: $5 per month
Bad "Confusing portal interface, USF is extra"
Overall "Good for outgoing calls, if you don't need easy access to call records"
Ease of Installation:
Value for money:
I am still satisfied with Vitelity as an outbound provider. Calls complete in a timely and reliable fashion. Call quality is quite good also.
Several months ago I started to have a need for reliable fax service, so I signed up for their vFax service. The rate is $2.99/month (for the DID) + $0.03/min for inbound/outbound usage. Faxing is done through a separate site than the main portal site. Multiple, separate fax accounts can be created for this site that are all billed to the same main Vitelity account. This is convenient if you have multiple people that need to fax, but don't need access to the main Vitelity portal.
Viteilty is beta testing a new version of their portal. Unfortunately, it just seems that it is a new UI without additional functionality. If you simply want to quickly look at your call records, they still have to be emailed to you as a CSV file. Completely asinine, if you ask me.
-Good for outbound calling (if you don't need easy access to call records)
-Great for fax
I am still using them for outgoing calls and I am completely satisfied with the call quality. I can't remember any calls that I have had a problem with. Also, call connection time is probably the lowest out of all of the voip providers that I've tried.
Their website is still a confusing mess. It is difficult to see call records and to see how much you were charged for each call.
Original Review 12-15-12:
I have been trying Vitelity for outgoing calls only. Reliability and call quality have been excellent. I have not had a single call fail to go through.
-Excellent call quality and reliability
-Use of SRV DNS records
-Rates of $0.0144/min for calls to US numbers
-Support for 10-digit dialing
-Calls have low latency
-Free calls to toll-free numbers
-$35 minimum initial balance
-Confusing user portal
-Call records can only be seen by requesting a report be emailed to you (in CSV format)
-USF (currently 8.4%) is deducted from each payment that you make
member for 12.8 years, 2009 visits, last login: a few hours ago
updated 349 days ago