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Vitelity VOIP page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 16 reviews (12 good) (0 bad)
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Review by crazyk4952 See Profile

  • Location: united state
  • Cost: $5 per month
Good "Reliable, reasonable rates, free toll-free termination"
Bad "Confusing portal interface, USF is extra"
Overall "Good for outgoing calls, if you don't need easy access to call records"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:

My Other Reviews

·CenturyLink
·Charter
·Callcentric
Update 12/10/13:

I am still satisfied with Vitelity as an outbound provider. Calls complete in a timely and reliable fashion. Call quality is quite good also.

Several months ago I started to have a need for reliable fax service, so I signed up for their vFax service. The rate is $2.99/month (for the DID) + $0.03/min for inbound/outbound usage. Faxing is done through a separate site than the main portal site. Multiple, separate fax accounts can be created for this site that are all billed to the same main Vitelity account. This is convenient if you have multiple people that need to fax, but don't need access to the main Vitelity portal.

Viteilty is beta testing a new version of their portal. Unfortunately, it just seems that it is a new UI without additional functionality. If you simply want to quickly look at your call records, they still have to be emailed to you as a CSV file. Completely asinine, if you ask me.

Bottom line:
-Good for outbound calling (if you don't need easy access to call records)
-Great for fax

Update 06-24-13:

I am still using them for outgoing calls and I am completely satisfied with the call quality. I can't remember any calls that I have had a problem with. Also, call connection time is probably the lowest out of all of the voip providers that I've tried.

Their website is still a confusing mess. It is difficult to see call records and to see how much you were charged for each call.

________________________________________
Original Review 12-15-12:
I have been trying Vitelity for outgoing calls only. Reliability and call quality have been excellent. I have not had a single call fail to go through.

Pros:
-Excellent call quality and reliability
-Use of SRV DNS records
-Rates of $0.0144/min for calls to US numbers
-Support for 10-digit dialing
-Sub-accounts
-Calls have low latency
-Free calls to toll-free numbers

Cons:
-$35 minimum initial balance
-Confusing user portal
-Call records can only be seen by requesting a report be emailed to you (in CSV format)
-USF (currently 8.4%) is deducted from each payment that you make

member for 12.8 years, 2009 visits, last login: a few hours ago
updated 349 days ago

Comments:
PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13

Agree....

I agree with the pros and cons that you have stated, especially the cons.

crazyk4952
Premium
join:2002-02-04
united state
kudos:1
Reviews:
·CenturyLink
·Vitelity VOIP
·Charter
·Callcentric

Re: Agree....

said by PX Eliezer70:

I agree with the pros and cons that you have stated, especially the cons.

Yeah, once my balance is used up, I don't think I will continue to use them.

KerryG

@rr.com

Re: Agree....

USF is a mandatory tax. Should we break the law and not charge it?
PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

Re: Agree....

said by KerryG :

USF is a mandatory tax. Should we break the law and not charge it?

The tax is on PROVIDERS.

NOT customers.

-------------------------------

A provider can choose whether to pay the tax as part of the cost of doing business, just as they pay their other taxes, and pay salaries, and pay all of their other expenses....

....OR a provider can pass on the USF tax to the customer, as a separate item not listed in the base price. That makes their advertised prices look falsely lower compared to their competitors.
dtinder

join:2012-12-18

Re: Agree....

Maybe both are wrong?

Adding it as a separate item is good. It helps keep prices low. You can apply for exemption. Most carriers put USF separate. Not a trick. Complaining about it is only for very small users, maybe.

But you say they take USF when you pay. Are you sure? Because USF is not owed on *all* services. Look it up to find out when you must pay USF. Google says this is has been a problem before, when a carrier charges USF when it is not owed.