Review by wwt
Bad "Customer Account breached"
- Location: East York,ON
- Cost: $72 per month
|Pre Sales information:|
Value for money:
(ratings match consensus)
Rogers allowed someone to go in and alter services on my account. I received two order confirmations proving this: #14939238 and #14939334.
When I received the email notification of the changes I immediately called Rogers to tell them a mistake was made. They had to escalate my call to a manager. He called me a liar and said that what I was telling him was impossible. He said Rogers had confirmation that my ID had been given to the store clerk and that the modem serial number in question was physically in the presence of the store clerk. I had read the serial number off the back of the modem sitting on my desk. The store supposedly holding the modem is over an hours drive from my home. The Rogers manager I spoke to took none of this into consideration. He said I would "have to bring in the modem to the nearest store to prove I had it".
No concern that my identity and account information had been compromised was shown. Exactly the opposite occurred; I was branded a liar.
member for 1.9 years, 4 visits, last login: 1.1 years ago
lodged 1.9 years ago