Review by POFF
- Location: Vancouver,BC
- Cost Contract price not specified.
- Install: about 30 days
Bad "Don't Do It"
Overall "Stay Away - Incompetent and too many internal procedure"
|Pre Sales information:|
(ratings well below consensus)
Totally incompetent to set-up DSL for me. I called about 10 times to confirm an installation date and they missed it three times stating that the date was only pending and I should get another call within 48 hours.
To note also, that an employee called Chris (employee ID 260) just hung up on me after he could not explain the mishaps. If they listen to the recorded conversation (why else would they record it if not listening to it in case of problems) he is problem sacked on the spot.
Teksavvy people, please no apologies, just fix it. 6048084199
member for 1.9 years, 0 visits, last login: 1.9 years ago
lodged 1.9 years ago
| |TSI AndreGot TekSavvy?Premium,VIP
First Look Hi POFF,
I looked into the account and I can confirm that your order was in fact confirmed for the 2nd (yesterday). Looking at the notes they posted today, they claimed that there was no access. It is possible that the person you had stay at your house left for a bit or it is also possible that the tech actually never showed... Either way, I will see if I can get this escalated for you. That being said, are you or someone available tomorrow? I can't promise a dispatch, but I can certainly try. If you could PM me with confirmation, that would be great.
As for your call with Chris, I do sincerely apologize for this type of behavior. Some things during this call were unnecessary on his behalf and I will ensure that the appropriate corrective action is taken.
I have requested to Telus to see if we can get a tech out tomorrow. Just wanted to get the ball rolling.
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