Review by MrBungle87
Good "Bonded ADSL is reliable."
- Location: Durham,Durham,NC
- Cost: $50 per month (12 month contract)
Bad "Overpriced, inconsitent speeds, backhaul/congestion issues, upper management is worthless"
Overall "Don't bother. If you have other options, take them."
|Pre Sales information:|
Value for money:
(ratings below consensus)
UPDATE, 7/20/14: Frontier lied. Surprise. They swore up and down that the capacity issues at the DSLAM would be fixed by the end of June. I called them 2 weeks ago and asked why it wasn't fixed, and they changed their tune to "we have no ETA for a fix. Sorry." So, they lied. I'm demanding bill credits but that has to be done every month and I'm still not getting what I pay for. Never do business with Frontier.
UPDATE, 4/27/14: tech returned and switched us to bonded ADSL from VDSL at 25/2Mbit. Speeds are as advertised for about half of the day. During the other twelve hours we're still dealing with network congestion, upstream from our CO. The latest tech I spoke to said engineering is aware of the congestion but the issue is they can't get the money and resources they need from higher up to fix it (basically, adding backhaul capacity). So, all in all, Frontier's local people are great and will do their best to help you, but upper management clearly needs to be FIRED.
UPDATE, 4/21/14: peak-hour congestion persists. I've spent the last two months trying to get switched from VDSL to bonded ADSL, but Frontier keeps kicking the can down the road. The tech who came out last week didn't finish the job and promised to come back later that same day, but never did. Incompetence, lies, whatever the case may be, Frontier's showing their true colors.
UPDATE, 2/12/14: despite assurances from our technical supervisor, we're still dealing with congestion. Peak hour download is usually around 4Mbit with higher than usual pings (>100ms). Traceroutes sometimes time out, or run over 2000ms to google.com. If you're considering Frontier and you have a choice (cable, fiber, whatever), TAKE THE OTHER CHOICE. Don't give Frontier your money. I've already switched my parents to Time Warner. Just a matter of closing accounts now.
UPDATE 1/26/14: backhaul problems popping up again. Download speeds plummet to between 0.8Mbit and 6Mbit during the afternoon/evening, sometimes lasting until 11 or midnight. Called my assigned regional Frontier manager about this several days ago and haven't heard back. Seems Frontier has now possibly oversold their VDSL product, too. Same old problem that we faced on our original 7Mbit (originally 3Mbit) plan. Not sure why Frontier has such massive and widespread problems with their backhaul, but they do. After discovering my upload will only ever attain a 1Mbit sync, this is just another slap in the face. Will likely be moving to Time Warner soon, not out of desire but necessity.
UPDATE, 8/9/2013: so far, so good. Haven't encountered any real issues since being switched over to VDSL in January. Still getting consistent 25Mbit (usually 30) downloads. Ping times could be better (around 60-70ms now), but this is the nature of interleaving, I suppose. My only real complaint is upload speed, or lack thereof. At the time of installation, uploads averaged 1.6Mbit (while being advertised at 3Mbit), and have since decreased to an average of 1Mbit. I'm not sure why uploads are low, but I'll have to talk to our local Frontier manager again to figure it out.
UPDATE, 1/24/2013: VDSL (25/2) is installed using the Actiontec V1000W modem/router, and speeds are great. 30Mbit down, typically, and roughly 1.3Mbit upload, which is less than I expected, but still double what I was seeing on ADSL. The only problem is ping times are higher now, at about 80ms (probably due to interleaving instead of fastpath). Will update if and when anything changes.
member for 1.5 years, 420 visits, last login: 2 days ago
updated 7 days ago