Review by cyclone_z 
UPDATED: 68 days ago
member for 3.4 years, 185 visits, last login: 1 days ago
 Ames,Story,IA
 $25 per month
 about 7 days
 Qwest
 "Great techs, local customer service, VERY reliable"
 "No VDSL2 here yet, ADSL is getting long in the tooth"
 "Great service, incredible reliability; more speed would be nice"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I just moved out of an apartment, and now I have to buy my own Internet service.
Qwest is not offering the fiber-to-the-neighborhood and VDSL2/ADSL2+ service in Ames, though they are offering it only 30 miles away in Des Moines. I'm really hoping it arrives next year. I signed up for the fastest ADSL available. Qwest was also offering a heck of a deal on phone service, so I decided to give it a try. The package includes just about all the calling features they offer, plus unlimited long distance for $30 per month for a year (regular price $45).
I had set service activation for the day before move in, but I got in a day early and started moving a few things in. While moving in, I plugged in a phone and checked for dial tone, but was not getting one. I contacted Qwest and they sent a phone tech out the next morning who found a broken wire and fixed it. Since then I have not had any downtime on the phone or DSL, which is great! The connection speeds are consistent as well.
I called customer service at one point to ask how to change some calling features. I was surprised to get connected to someone in Des Moines, instead of across the country or around the world. It was also good customer service.
Qwest may not be the fastest game in town (here's hoping that will change next year), but they are definitely the most reliable. Local customer service is great too!
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