Review by Hanko 
member for 11.4 years, 1682 visits, last login: a few hours ago
updated 337 days ago
 Eatonville,Pierce,WA
 $118 per month- (36 month contract)
 about 4 days Qwest "Finally upgraded past 1.5Mb/864Kb to 20Mb/864Kb" "Interleaved, no service during power outage" "Only high speed internet available here other than T1 and Satellite."
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Update: Centurylink bought out Qwest and within 7 months they upgraded this area to 12Mb/864Kb. Within 2 weeks they upped that to 20Mb/864Kb.
All the same issues listed below just faster download speeds. I would easily drop back to 12Mb if they would increase the upload speeds to 2 or 3Mb. I work out of my house so I have the "Small Business" plan that is really just residential without the caps and monitoring.
The price is much higher out here than in Tacoma where they have competition.
So far the Tech Support I have needed has only been when their system goes down and I call in to ask them please fix their problem. Usually fixed within 4 hours.
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Waited 7+ years for this to arrive. Was the first person to apply for it when they finished the remote DSLAM's at the end of our road. Less than 2500 feet from the box to my house but they will not sell me faster than 1.5/864. Spent lots of time talking with the installers and found out they are servicing the box with 6+T1 lines so everyone is interleaved. I would pay double to be able to get 7Mb/sec.
The order was processed and they sent me a 2wire2700hg-d that was pre-configured. No problems setting everything up since my entire house is already wired up with cat6 (already had a T1 for multiple years so I can do Tech Support out of the home office). Ordered 8 static IP's (5 usable).
When the power goes out I have an Alpha 1800VA UPS with 8 additional external batteries so I can still work for up to 8 hours without interruption. With the T1 it was no problem, but because the DSL dslams have no backup the line drops and I am without internet and no Vonage service. I knew this going in so I also added a phone line (not shown in the price above) so I could get calls.
Speed is only 1.2/568 even at the best of times, and the minumum ping times to the net are at greater than 80msec.
I have had problems getting Vonage to work well with the DSL line. It worked great on the T1 line, but drops calls and is many times choppy on both the send and receive sides. (I have already configured QOS to put Vonage traffic at the highest priority).
Browsing is normally fine but I have had many instances when I cannot connect to any website. Doing a Ping/Traceroute works fine. Switched to OpenDNS for the DNS servers and this helped but I still intermittently have problems.
If you are using the service for typical home use then Qwest is fine/good. If you are going to rely on them for a business then I would think carefully and compare the benefits of a T1. Make your decision carefully based on what you can do without when the power goes out. I'm saving about $445/month by switching but I do get annoyed when the power drops. Gives me time to catch up on entering all of the support calls into the database.
Generally I am satisfied with the service, but I knew exactly what I was getting into when I requested service.
Comments:
 | | DSL upgrade South praire At least you got the faster speeds. Fiber was recently installed in the area and all I can get out of them for the past two months is were not done testing | |
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