Review by v8envy 
Posted: 267 days ago
member for 6.6 years, 12 visits, last login: 219 days ago
 Broomfield,Broomfield,CO
 $48 per month
 about 8 days
 "Cheap. Enthusiastic and friendly tech support"
 "scripted tech support is borderline worthless if you have problems"
 "stick to cable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Ordered 1.5/1 DSL to our new house. Even though my wife repeatedly told the rep which ISP we wanted to use they managed to sign us up with the wrong one. An enthusiastic and knowlegeable tech support person managed to expedite a correction and we were online only 2 days after the initial install. If it wasn't for that we'd have had service in 5 business days from day of order -- an impressive feat for a phone company!
That's where the trouble started -- I can't get a reliable connection to Qwest. My modem keeps retraining.
The tech sent out to troubleshoot the line (and the one who did the install) was the only competent person I've spoken to. He suggested changing the protocol the modem uses as well as the more common sense disconnecting the rest of the house from the pair of wires plugged into the modem. This didn't really help -- I got 0 CRC errors before, and I'm still getting 0 CRC errors after. With or without the modem plugged directly into the utility box debug port. And the modem keeps retraining from max provisioned speed to max provisioned speed, sometimes as often as 3 minutes after the last retrain. My SNR margins aren't very good (28/9), but not completely hopeless either.
The tech support I keep calling has me go through a script to troubleshoot the ethernet side of the modem. I just can't handle that after 8 times -- I can get to the modem over my local network to see the WAN status page reporting the reconnecting to Qwest 100% of the time, that is *SO* not the problem. There doesn't appear to be any keyword I can use to have them skip that part of the script and go directly to useful troubleshooting the retraining problem.
I was online with a tech ready to RMA me a different modem to test with, but my connection dropped and I got to a different tech -- once again we go through the script troubleshooting the 100% demonstrably reliable computer to modem side of things for the 9th time. That's where I decided to cancel.
Got an order in with Mesa Networks for wireless since I'm about a mile from their tower, we'll see how the cancellation process w/ Qwest turns out. God, how I miss Speakeasy circa 2000!
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