 Review by CocoaVanilla 
UPDATED: 177 days ago
member for 1.6 years, 287 visits, last login: 163 days ago
 Tucson,Pima,AZ
 $38 per month
 about 5 days
 Qwest
 "Great reliability, price, upload speed"
 "Download and upload speed"
 "Beats the heck out of Comcast, even if it's slower!"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have Qwest DSL at my home with their fastest-available speeds of 1.5 Mbps/896 Kbps. Despite Comcast offering 16 Mbps/2 Mbps here, I will continue to use Qwest because of the reliability.
I first ordered Qwest DSL with Windows Live back in April of 2008 after poor service with Comcast, the local cable company. A 6 Mbps service (from Comcast) is only useful if it's up most of the time - and with Comcast, it wasn't. The representative on the phone provided slightly inaccurate information regarding the upload speed, which is actually 896 Kbps, except the representative stated it was 1 Mbps.
During my service with Qwest, reliability has been amazing. There have been very few outages and I can confidently say service reliability has been 99.99%. Adding to that, Qwest (at least in my area) does not seem to be oversold like Comcast and I have always received the full speeds I pay for. After ATM overhead, the actual speed is about 1.3 Mbps/740 Kbps - close enough to the advertised speed.
At one point, I had a block of static IPs from Qwest and was happy with those. Unfortunately, my present financial situation has caused me to cancel those. However, my job has required me to have a dedicated line and so I now have both my personal DSL line as well as a dry-loop work DSL line.
I've also dealt with tech support on a few occasions. The first-level tech support is based in the Philippines, which may deter some of you - but I can say they genuinely try to help you. If they can't help you, you can call the regular (1-800-244-1111) number and ask for the US-based tech support which I believe is second-level support.
Overall, I am extremely satisfied with, and highly recommend, Qwest DSL. Comcast (or your local cable company) may offer higher speeds for less - but is it really worth it when you can't use that service half the time? In my opinion, no, and that's why I will stick with Qwest DSL even with the slower speeds.
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