 Review by JohnInSJ 
UPDATED: 1.4 years ago
member for 4.9 years, 2152 visits, last login: a few hours ago
 San Jose,Santa Clara,CA
 $69 per month (month by month)
 about 10 days
 SBC
CLEC party: SBC
 "Proactive, exellent support, static IPs, speed, price, wireless hotspots"
 "none"
 "a real ISP for internet services & DSL."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update: Yep, me again. Been with Sonic now since 2003. That's 4 years now, and I can say that without a doubt Sonic continues to provide excellent value for your dollar.
They've upgraded their backbones, they've bumped all 6M/608k folks to 6M/786 (no change in price, still paying the same month-to-month, three years later...)
Growing pains? A few. They're a lot bigger then they were 4 years ago when I joined, and it's less likely these days to get Dane or Jasper in a discussion in the newgroups... but they still do post now and then, and Sonic still provides excellent service and support.
What can I say... 4 years in, and I'm very satisfied.
Update: Wow, getting close to two years with Sonic. What can I say? Rock solid service. Since last time they (sonic) have updated their hosting options, brought up an in-house news server, upgraded their internal networks, etc etc. Really, they rock.
Update:: after a year, still love this ISP and service. I'm sticking with it, even after the promo rate expired. Still less then SBC for static IPs, no sticky static nonsense, and still excellent service.
Update: six months in, and still very very pleased with sonic. They’ve been a great ISP. If you are in a sonic service area, what are you waiting for?
Update: this section reflects my views following the conversion to "Enhanced" service (6m/608kb) officially today.
My Upgrade to Enhanced service took a while, as SBC took 11 calendar days to release my line post ISP switch. As soon as it was possible, Sonic got me into the SBC upgrade queue, and I got my date (Mar 1st) within a couple days. At the same time, Sonic had identified and begun working on an RT/redback performance issue (with the help of DSLReports/SBC/ASI magic worker/wonder tech Toaster2k) that was preventing some of its customers from reaching their full download speed potential.
They completed their necessary upgrades and changes last night, and today, I am getting amazing, consistent speeds of 630KBytes/sec down.
Throughout the process, Sonic was very open about what they thought the problem was, and what they were doing to fix it. I'm very pleased with the speeds (obviously) but even more pleased to see the level of commitment by Sonic to deliver the maximum bandwidth possible for their customers.
I'm a very happy customer.
Original Review:
I moved to Sonic.net from SBC/Yahoo when the new 6M/608k profiles came out and SBC had no competitively priced package for static IP customers. Thus the search for an ISP that could provide me with 8 static IPs, and great speeds, at a reasonable price.
If that were the *only* thing sonic provided, they'd be more than worth the switch. However, this company seems far more aware of the kinds of services people can use from an ISP - little stuff like real support people (you know, like tier-two people) on the front lines of support, several different newservers, tuned to text only or binary posts, with no or high bandwidth, "real" virus and spam scanning on email, support for lots of options for DNS and web hosting, built in web/ftp space, etc, etc...
They've got a hotspot program whereby you can host a hotspot on your connection, and any other Sonic user can use any hotspot - nice idea, well implemented.
And then there is the CEO. Yep, the actual CEO reads posts in the sonic newsgroups and here, responds to his customers, and deals with issues.
My ISP cutover to sonic went very smoothly, I expect the enhance upgrade to go well too.
"Big city services, small town feeling" kinda sums it up for me.
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