 Review by leibold 
Posted: 2.2 years ago
member for 6.1 years, 2741 visits, last login: a few hours ago
 Sunnyvale,Santa Clara,CA
 $46 per month (12 month contract)
 about 7 days
 SBC
CLEC party: SBC
 "Excellent Support, Great Service"
 "None to report"
 "Highly Recommended"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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This was a switch from Cyberonic (who no longer provides the type of service I used to subscribe to) and not a new install. I placed the order on February 1st and the old service stopped on the 4th. By the 7th I was up on Sonic for about 3 days of downtime (this was expected).
I chose Sonic because of the type of service I was looking for (static IP address without any PPPoX overhead) and for their consistently high ratings here at dslreports. One glitch early on required me to call customer support where I was extremely disappointed to find myself talking to someone who was not able to help me and who was pretty rude too(that's the reason for the 4 rating above). I had since then reason to contact Sonic customer support many more times (not their fault, someone hijacked my DSL line!) and this one event remained an exception. In all other cases Sonic support turned out to be knowledgable, polite and very helpful. Another reason to give Sonic support high marks is the fact that they are available anytime with reasonable hold times.
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