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Review by leibold See Profile

  • Location: Sunnyvale, Santa Clara, CA, USA
  • Cost: $100 per month (month by month)
  • Install: about 8 days
  • No Cap
Excellent Support, Great Phone and Internet Service
None to report
Highly Recommended
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been a Sonic DSL customer since February 2006 when I switched from Cyberonic (since they no longer offered the Worldcom/uunet service). In all those years the service has been 100% reliable and I had no reason to use the excellent Sonic support staff.

The reason for updating my review of Sonic.net is that I upgraded to the latest product offering: Fusion. Fusion is a combination of ADSL2+ (which is a faster version of DSL allowing up to 20Mbps down and 2Mbps up) and plain old telephone service (not VOIP!) at one low price. Fusion allows two DSL lines to be bonded together for even higher speeds and I signed up for bonded Fusion ($50 per line) with an additional $20 for static IP addresses. Even at that price Fusion was cheaper then the cost for my two existing DSL lines (one with Sonic and one with AT&T) due to the ever increasing cost for the AT&T phone service.

However the day before my go-live date Sonic decided to drop the price per line to $39.95 so that the total is now just under $100 (not including the phone service related taxes).

For the switchover Sonic provided not just a date but also included an exact time: 11AM. At 11:05 I lost sync at the old DSL line and by 11:13 I got sync on the new Fusion modem. Phone service took a little longer but by 11:33 I was already making phone calls on my new Sonic phone service (which is amazing with all the free features: free long distance, free caller-id, free voicemail, etc.).

After configuring the modem to my liking I get DSL sync of 8.5Mbps down and 2Mbps up (DSLreports speedtest result is 7250 Kbps / 1635 Kbps). Those are the results for both lines combined since I'm pretty far from the CO.

To increase upload speed I had Sonic customer support enable Annex M which trades download speed for upload speed. This changes the sync rate to 3.7Mbps down and 2.9Mbps up. The support call was very nice since all I had to do was call 611 from the new Sonic phone line. The call was answered very quickly and the person who answered the phone was directly able to help me (no endless waiting and no repeated transfers to find the right person).

After one week of DSLreports line monitoring I'm happy to report no packet loss and a very consistent low 10ms latency to the west coast monitor (60ms to the east coast).

Update March 2011: Service is still going strong with low latency and no packet loss but the price has been reduced: dual line (bonded) Fusion is now only $69.95.

Update November 2012: There have been a couple of pricing changes this year that don't effect existing customers like myself but make bonded Fusion more expensive for new residential customers. On the other hand it got cheaper for business customers and International phone users. I'm still very satisfied with my service (no problems to report).

Update May 2014: still a happy Sonic.net user

Update Sep 2015: earlier this year the original modem/router for the bonded Fusion service stopped working but I had previously bought a backup modem from Sonic and that kept my downtime to a minimum. I did call Sonic support for troubleshooting and the call was answered quickly and provided the information I was looking for (the line to the modem was good). The modem I'm using now works better with Annex-M turned off so my upload speed is down to just under 2 Mbps (however download speed doubled too).

member for 21.7 years, 9714 visits, last login: a few hours ago
updated 8.4 years ago


DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

2 recommendations

DaneJasper

Premium Member

Support

Sorry to hear that one of your support calls didn't go well, but I'm glad the others have been wonderful.

Do you happen to remember roughly when that call was made, and what you were calling to discuss? If you'll IM me that info, I'll check our support logs and escalate your report to the support manager.

-Dane