Review by treyadams 
UPDATED: 275 days ago
member for 4.8 years, 24 visits, last login: 197 days ago
 Los Angeles,Los Angeles,CA
 $90 per month
 AT&T
 "Desire to get things right--friendly service."
 "Must rely on local carriers."
 "Great service. Will work until it is right."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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UPDATE: For almost a year I had intermittent connectivity issues and had not been getting anything close to the promised speeds up or down. A technician from AT&T (The local carrier they contract through) came out to the house but found nothing wrong on "their end" when he checked.
Therein lies one of the potential challenges with SONIC. The folks at SONIC care a great deal about making sure you get great service and get things right. They provide GREAT customer service. (It starts at the top. Dane cares and his attitude trickles down.) Unfortunately, they can not control what the carriers they contract through do. You have little recourse if you get a bad technician--as was my case.
They really did want to make it right though. They had AT&T send another person out. This person from AT&T went all over the neighborhood checking connections and making sure their end was right. The result? He found the problem--a loose connection in a junction box across the street and up a pole. D/L speeds are now right in the middle of those promised and service has been spotless.
If you don't speak tech-speak, these guys are great. If you do speak the same language, they are even better. It might take a trip or two from the local carrier, but SONIC will find a way to get things right. Make sure they lean on them to get the job done right. I'll be very sad when I move and have to switch ISP's.
Followup comments:  
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| Reliability troubles I'm sorry to hear you're having issues with your link. We're generally pretty good at getting loops fixed, so I'm surprised to hear you're having trouble - particularly if you've had service from others at this location which was more stable. I'm going to ask my senior support group to get in touch and look into the issue.
-Dane | |
| 
Pipi
| Scripted Replies? I don't know that Sonic.net now uses scripted replies too. My, I am surprised that they are going in that direction. | |
|  | treyadams
join:2003-11-18
Los Angeles, CA | Re: Scripted Replies? Probably not....it just felt that way. At any rate, the REAL issue seems to have been the local carrier. I got a great tech today who went up poles and checked junctions until he found a loose connection. PRESTO! | |
| | |
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| Re: Scripted Replies? said by treyadams :Probably not....it just felt that way. At any rate, the REAL issue seems to have been the local carrier. I got a great tech today who went up poles and checked junctions until he found a loose connection. PRESTO! Excellent, glad to hear it!
-Dane | |
| | 
bobrk
4177. Say it ain't so, Joe
Premium
join:2000-02-02
San Jose, CA | Another sad tired anonymous Sonic basher. Don't you guys have something else to do? | |
| | | treyadams
join:2003-11-18
Los Angeles, CA | Re: Scripted Replies? Like I said, they are nice people. They just have to rely on others to get work done for them. Did you even bother to read the post or did you just want to rip on someone today? | |
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bobrk
4177. Say it ain't so, Joe
Premium
join:2000-02-02
San Jose, CA | Re: Scripted Replies? I wasn't responding to you as the message threading shows. | |
| |
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs: | said by Pipi :
I don't know that Sonic.net now uses scripted replies too. My, I am surprised that they are going in that direction.
What are you talking about??
-Dane | |
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