Review by trueseong 
Posted: 1.8 years ago
member for 1.8 years, 7 visits, last login: 209 days ago
 Fremont,Alameda,CA
 $17 per month
 AT&T
 "You may need to restart modem as well as routers often..."
 "It's ok if you want cheap provider."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I switched to sonic.net 6 month ago with month to month base. I recently got surprising credit card billing statement and they won't do anything about it. I'm done with sonic.net and will try finding another provider.
So, here this is what happened and I hope you don't get tricked into it.
I paid $17.95 per month for express residential plan. Since it wasn't a year contract, I was little bit worried about rate increase and was expecting to receive a mail or email (at least) stating when it happens. So, I could determine if I keep it or find another.
Well, your guess is right. I did not receive anything from them and my rate increased to $46.85. I did not even received billing statement for this month from them and I found out this from my credit card billing statement.
I don't know if this is done by intentionally or by mistake, but they got more money than I would expect to pay. So, forks out there looking for provider, watch out for this.
If you are worried about the service quality, I would say normal. Once or twice a week, I had to do power restart (I don¡¯t know what they call it, but you turnoff everything and restart modem, router and computer in order) to get my original dsl speed.
Thanks for reading this and hope you find good provider with honesty.
Followup comments:  
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| Terms I sent you an IM in response.
The month to month pricing is subject to change, with 30 days advance notice. This notice is sent to the same email address your receipts are sent to, so if you're not checking that mailbox, please look there. If you use any local anti-spam software, you may also want to check the folder where it places messages that it thinks are spam. (Sonic.net's own anti-spam systems never block our own messages) Contact billing at 707-522-1000 to talk about any questions about your billing.
Regarding the need to reset your equipment periodically, this is something we'd be happy to address for you! Our tech support's hold time averaged just 76 seconds for all of 2007, so PLEASE don't hesitate to pick up the phone and call us right now. 707-547-3400. We will check the stats on your circuit, and if it looks bad, will dispatch a repair. Or, if the stats look good, your issue may be your modem, and we've got loaners and replacements available. UPS will get either to you tomorrow if you phone in before mid-day.
Please don't let annoying technical issues languish because of an assumption that support will be difficult to reach or work with. Unlike many other services across most industries today, we make the support experience really simple.
-Dane | |
|  | trueseong
join:2008-01-17
Fremont, CA
 ·LaunchNet
·SONIC.NET
| Re: Terms I've been getting monthly billing statement through same email address. They always come to my inbox.
I check this address often since this is my primary address. So, I do not think it's blocked or sent to spam folder, and I don't think I missed it or discarded in any way. | |
| | |
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs: | Re: Terms It's part of the previous month's statement, I believe it's all caps, "NOTICE:", etc. Checking our logs, I do show that we've emailed you every receipt as scheduled.
-Dane | |
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