Review by elray 
UPDATED: 20 days ago
member for 8.9 years, 396 visits, last login: 3 days ago
 Los Angeles,Los Angeles,CA
 $27 per month (12 month contract)
 about 4 days
 AT&T
 "Old Fashioned Customer Service Oriented"
 "Not the cheapest"
 "You get what you pay for"
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(ratings match consensus)
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I switched the folks' house from DSL Extreme to Sonic.Net in September 2008.
We had a host of issues with AT&T repair, and while DSLX was not to blame, they were not very helpful over the last year either. Sonic's reputation (and our previous experiences in the Bay Area) made switching an easy decision.
Our switch to Sonic went without a hitch. Reboot and go. Their personnel, so far, have been both informed, competent, and pleasant to speak with. The 768K service runs about 640K/300K using a Siecor splitter, about 490/250 on a standard filter - slow by any measure, but good enough at 15-17K from the CO.
Update September 2009: Price skyrockets to $39/month. "We were warned" by one line in an email that didn't get read. Not Sonic's fault, but if were ordinary consumers, we'd probably just choose another ISP, with AT&T begging us to subscribe at $12.95. We know rates change every year, but Sonic needs to be more proactive and disclose massive rate increases better than one line in email receipt. For all I might rant that the consumer should be diligent, one of the reasons one converts to an ISP like Sonic, is to be insulated from the hassles and extortion that comes with the big players.
With two phone calls, we were re-rated to $25.00/month, retroactive to the anniversary date. Not a stellar deal, but Cliff Robertson would probably coin it "... not having to call AT&T Yahoo ... *priceless*".
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