Review by tantivy 
UPDATED: 116 days ago
member for 2.6 years, 320 visits, last login: 56 days ago
 Palo Alto,Santa Clara,CA
 Contract price not specified.
 AT&T
 "reliable. knowledgable."
 "i doubt you can find better in norcal"
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Tech Support:
Value for money:
(ratings match consensus)
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What can I say... Sonic simply works.
We have had Sonic at home for the last 5 years, and also at a local non-profit that I work with. Both are fed out of the same CO, and the non-profit is literally a block away from the CO.
Both circuits have been very reliable, with maybe one outage a year, if that..
If I have to call, the wait time is generally measured in seconds, or a few minutes at most, and then you get to talk to a human, in your time zone, who actually knows the difference between Windoze and Unix. No script, we just do the techie handshake, and cut to the chase.
When my brother and I decided to rent a house together, he brought the DSL service (and the DSL bridge) with him.
When I first set up the DSL bridge at home, I had to go in and reconfigure it, since it was an
older Alcatel Speed Touch Home, which had originally been provisioned on a older circuit, before PacBell changed their PVC settings. I had the manual, just not the correct PVC settings. Once I had reconfigured it, it worked fine (and continues to do so).
This particular bridge has gone through at least 2 ISP's, having been installed originally on a scruz.net circuit, before they got bought out, and left the residential DSL business.
The circuit at the non-profit is equally reliable.
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