Review by tomdude 
Posted: 28 days ago
member for 5.2 years, 17 visits, last login: 17 days ago
 Sebastopol,Sonoma,CA
 Contract price not specified.
 "Used to be a really great service. Espcially since there's no DSL or Cable internet wired here yet."
 "Since Sonic.net bought Pogowave, it's gone downhill in every area except billing."
 "Not worth it until Sonic.net figures out how to fix things on Pogowave."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
First of all let me clarify that this is not the normal DSL service that I'm reviewing, it's the wireless DSL service that was formerly known as Pogowave.
Originally the wireless service was a seperate company called Pogowave. This service shoots a beam across town and into the Sonic.net backbone. I was immediately shocked at the bitrates I was getting considering the service, it was definately worth the price. Not only that but I had a direct contact with the technician who actually serviced the equipment (either on my side of the connection or theirs).
Since Sonic.net took over the service there was an immediate drop on the quality. They say that it has nothing to do with them now owning it, but it seems far too coincidental for me to beleive that. Also I have to contact a tech support department now that has no idea how to troubleshoot anything on the wireless network (which they weren't ashamed to tell me).
Each time I contact them it's the same thing, though I keep trying:
1. Put me on hold to look at my previous calls.
2. Tell me that the wireless team is working on it.
3. Tell me that they're going to put a note for the wireless department to contact me (which has not happened in the month and a half since I first complained).
Followup comments: | Forums » comments on review of SONIC.NET |
|
SONIC.NET
(20)
(44)
