Review by addesso
Good "Three times my previous speed for less! Helpful, local customer support!"
- Location: San Francisco,San Francisco,CA
- Cost: $51 per month (month by month)
- Install: about 13 days
Bad "Waiting, but it's the usual length of time. Mix up with line build?"
Overall "Fast speed with a competitive price, and all with one bill. Highly recommended!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
UPDATE: Been getting the first few bills now, and I'm paying about $51 per month with taxes and fees added in. No hiccups in service and download speeds have been noticeably faster.
Recently found out that Sonic.net's Fusion (up to 20 Mbps on a single line, plus phone) is now available in our area, and great timing since service with DSLExtreme has been degrading (4.21/.68 Mbps on good days). As I didn't want downtime, I decided to add a second line via ATT, then once that was up and running jump it over to Sonic. Then when the new DSL checks out, disconnect DSLX and the extra ATT line.
I initially called Sonic around the end of August to discuss my plan and see if it checks out. I mentioned my downtime concern and they did say that there would be 6-12 days till the connection was active, so that my plan would be a feasible workaround since I had the house wired for a second line already.
Afterwards, I called ATT to get the second line running. That went without a hitch and took six days to get connected.
On Sept 6, I called Sonic to put in the service order. The sales rep was very polite and helpful and answered all my questions. He mentioned that I wouldn't have to use a new modem as my old one would work, and he looked up the model to make sure. He said that I'd receive a message when it was active, and that I could just plug in and go. I thanked him for his great help.
Then the wait...
On Sept 18, I hadn't heard anything or received any emails. I figured that they probably typo'ed my email, but I figured the line should be up and running, so I plugged in and waited. Nothing. I went to the box and checked the dial tone and the second line with Sonic wasn't working.
I called Sonic customer support and mentioned the two issues. My rep apologized for the email typo and corrected it, then checked the line for me. The service was active, but wasn't built correctly to my house, so they would need to get an ATT tech to fix it and could get someone to me the next day. Super!
The next day, the ATT tech arrived in the morning and fixed the line. I plugged in the modem, and after a quick power cycle was up and running with Sonic!
My initial tests are getting 12.6/1.14 Mbps. 12ms latency. Not 20 Mbps, but I'm not complaining. An ATT tech has mentioned that our 'hood has problematic copper and that could have been the reason our DSLX was slow. Seems Sonic is working well enough with it.
I originally was paying $67 ($35 for DSLX plus $21 for the ATT line, plus various taxes and fees). I expect to pay only $40 with Sonic. Three times the speed at 2/3 the cost of my previous service. Win!
member for 4.3 years, 20 visits, last login: 2.1 years ago
updated 2.2 years ago