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SONIC.NET page on DSLReports
Six Month Rating

Reviews:
bullet 881 reviews (754 good) (61 bad)
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Review by unibroker See Profile

  • Location: Altadena,Los Angeles,CA
  • Cost: $15 per month
  • Install: about 6 days
  • Telco party AT&T
Good "Very responsive and candid."
Bad "My error: Sonic did indeed tell me how to configure the gateway."
Overall "Glad I made the switch"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Dealt with Sonic via email before I switched; impressed by their responsiveness. Didn't sugarcoat the fact that I wouldn't get higher speeds because of my distance from the remote terminal. It's only day one but I have high hopes/expectations for a more reliable connection than I got from the previous ISP.

Update: Continue to be impressed with Sonic tech support. Did continue to have connectivity issues so they coordinated a visit with an AT&T field tech and appear to have gotten to the bottom of it; solid connection in the week since that visit. Great to work with a company trying to resolve the problems.

member for 4 years, 780 visits, last login: a few hours ago
updated 2.8 years ago

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