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Review by Maxcdow See Profile

  • Location: San Francisco,San Francisco,CA
  • Cost Contract price not specified.
  • Telco party AT&T
Good "Good price for fast DSL"
Bad "Horrific install process, no support, no returned phone calls"
Overall "Good product from a company growing too fast"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

If you have a lot of patience, and are willing to put up with total chaos on the install, you can get faster DSL speed from Sonic. If you are technical and doing a home install, it will be a piece of cake. Mind you, if anything goes wrong and you need to reach a tech you are in for an adventure. Sonic is clearly growing waaaay too fast and their infrastructure can't keep up. When you do reach someone they are usually knowledgeable and attempt to provide good service. But because the company is stretched beyond its infrastructure capability they probably won't be able to help because of circumstances beyond their control.

Again, if this is a home install and you are using exactly the same wiring, you can probably get through this installation process successfully. But if you are in a situation where a tech needs to come out and work with the wiring - an apartment or a small business in an office building - you will quickly discover how overworked Sonic is. They don't return phone calls, don't show up on time, and aren't likely to be able to resolve any issues, like figuring how how to get phone lines into an office suite.

For simple home use - go ahead and try sonic. For business or any other complicated installs, wait until Sonic's infrastructure catches up. Which might be a while. If you don't wait, you can easily be knocked off line for a long period.

UPDATE 7/17/2012 Service has been reliable for the most part, now that installation problems have been resolved. We lose internet connectivity about once a month, much more often than ATT, but so far it has come back online within minutes.

Biggest annoyance is the blocking of ESPN videos. Very frustrating not to see soccer games on ESPN3.com. You can't even see the general video clips puts on their main web page. For now, Sonic is a good value for many areas of SF, at least until other ISPs upgrade their ADSL2+ offerings.

member for 2.9 years, 5 visits, last login: 2.5 years ago
updated 2.6 years ago