Review by (hidden by request)
(review was emailed from domain dons.usfca.edu)
lodged 1.1 years ago
 San Francisco,San Francisco,CA
 $45 per month AT&T "Sonic.net has awesome customer service" "Nothing so far" "We had several issues getting set up with Sonic.net dsl. Customer service was able to quickly resolve and address all of them."
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(ratings match consensus)
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I recently moved to a new apartment and decided to try out Sonic.net as
an ISP. Previously we had had AT&T dsl and I was sick of their lousy
customer service. Upon calling Sonic.net, I was immediately connected
with a knowledgeable sales person who helped us get the ball rolling.
After a couple days, we had our service turned on but the modem was not
able to synch up. I called the customer service and was able to speak
with a person on the phone in no time at all. No dumb automated menu
system that takes forever to navigate. Nope--just a person on the other
end of the phone and from the sounds of it located in the Bay Area.
Awesome.
They were able to schedule a representative from AT&T to come by and fix
the issue within 3 days of the call. Afterwards we were able to connect
to the Internet but were experiencing frequent drops in service. Again
I was able to connect with a knowledgeable support person who gave me a
couple ideas on how to improve the connection. He also mentioned that a
new modem might resolve the issue. I was willing to give it a shot and
after 3-4 days we received the new modem in the mail. I got it set up
shortly and ever since have experienced a higher downstream and no loss
of connectivity.
I am thoroughly impressed with the customer service representatives. Not
only are they a pleasure to call but the person actually knew what he
was talking about and was able to resolve my issue. This is the exact
opposite from my experience with AT&T.
I could not be a happier customer. Sonic.net provides great Internet
service at the same price as AT&T and with much better service. I see
no reason to choose AT&T over them. Outstanding company.
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