 Review by steve1515 
UPDATED: 199 days ago
member for 9.3 years, 3929 visits, last login: a few hours ago
 Peabody,Essex,MA
 $65 per month (12 month contract)
 about 6 days
 Verizon
 "Static IP; Stable"
 "They don't have the OSTG package anymore."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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UPDATE (5/7/2009): I just got my invoice. Everything looks like it's fine now.
UPDATE (3/19/2009): I called billing last week and they told me they would get back to me on the billing issue by Monday. It's now Thursday, and I haven't heard anything. EDIT: I just called them. They said it was fixed but I won't see it until my next invoice gets generated on April 7th. I'll post an update then.
UPDATE (3/7/2009): I've received my first full month's invoice for my new phone line and it's $10 more than I was promised. Looks like they didn't give me a credit that they said they would. I'll have to call next week and get this fixed. I'll post an update with the results.
UPDATE (2/17/2009): I've been up an running on my new line/phone number for about a week and a half. So far it's been very good. Someone from Speakeasy called me and helped me rebuild my package on the new line. She was very helpful. She was very nice even when I had to call back the next day to get a billing error fixed. I will update if anything changes.
UPDATE (1/27/2009): I'm currently trying to get my packaged moved to a new phone number. I was promised that I would be able to do this without any trouble. I've now been trying to get this done for about 2 weeks. Hopefully this will turn out well. I will post an update soon.
UPDATE (6/10/2008): I still have Speakeasy, but I upgraded to the OSTG package a few years ago for an upload speed increase and 8 static IPs (I only use 2 of those IPs). They no longer offer the OSTG package, so if I ever switch I probably can't come back at my current rate. This is bad since their current pricing structure is very expensive. As long as nothing changes, I'll stay because they are very reliable, and they let me run servers.
I canceled Earthlink during the week of December 22. They disconnected me and freed my line.
Once I noticed that my modem no longer got sync, I knew that I could call Speakeasy. This was on December 31st. Luck me, this was the last day for the rebate for the modem kit.
I called and ordered everything was ok except that the rep selected the wrong speed package. (I'll explain below). Anyway, everything went smoothly and was up and running on January 6th, the date that they gave me.
I ordered the 1.5/256 plan with dynamic IP, they gave me a static IP, which is a free bonus. (Since I'm supposed to have a dynamic IP, they can switch me over to dynamic any time they want. But, that's not a problem for me.  )
The rep accidentally picked 1.5/768. This would cost me 79.99 a month which I didn't want. I just had to wait till my line was activated and they they would correct the mistake and put me back to 1.5/256. I called today to have them fix the problem and they said it would take 24 hours. Well, it only took about 10 minutes. I was very impressed.
I've only had Speakeasy for a week and I love it. It's worth the price. I hope it's always this good.
Summary:
CPE: Zyxel 645M (Using Old Westell)
Speed: 1.5/768
Price: $65
IP: 8 Static IPs
Followup comments:  NbWY1
join:2003-05-23
Columbia, MD | Speakeasy Typical Speakeasy experience. I've used them twice and love 'em  | |
| 
peter Carr
@mit.edu
| Now owned by BestBuy I am a loyal and happy speakeasy customer since 1999 and would recommend them to anybody.
But Speakeasy has recently been purchased by BestBuy and I am skeptical of what is coming next. Based on BestBuy's customer service reputation I would not recommend speakeasy to anyone. I am currently shopping for a new ISP even though I haven't had any problems under the new regime. | |
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unhappy camper
@comscore.com
|  the new Speakeasy sucks!
I did not had to call them many times.
First it was to activate my e-mail account (they forgot to do that). Got resolved in 3 minutes.
Second time to get my 4 IPs re-assigned because they were scattered all over. Never got a resolution, but some lame excuses, if I remember correctly. It was mentioned that if I would be willing to pay some unbelievable amount that "could possibly get resolved". Dropped it, since their offer was unbelievably expensive.
Third time is now - Jan / Feb 2009 - (after they got purchased by "Best" Buy) and it's awful.
12 days ago I noticed I could not ping the gateway. I power-cycled and then checked every switch and router inside my house. All was OK. Power-cycled the DSL modem. No change to the situation. Called their tech support. John Givins pretended he ran tests (did not revealed in detail what he wad doing) and determined the modem is at fault. Arranged I'd be sent a DSL router as a replacement. Got the DSL router not overnight, as I should have, but 3 days after (partially because bad weather - can not blame Speakeasy here). However, the power supply would not match the router. Complained about that. Got a second power supply re-sent "overnight".
After 7 days I finally got a compatible power supply and DSL router. Plugged those in. Still no connectivity.
Called Speakeasy again. This time Jenn ran tests with me again. Jenn's theory, confirmed later by Covad, was that the noise on the line is out of acceptable limits.
Jenn suggested I stay at home during the week-end, since the phone company might come during the week-end to fix the problematic loop, because it seems it is a cable problem between the CO and my house.
Of course, the phone company (Verizon) reps did not show up during the week-end. Nobody contacted me for 3 days. When I finally called then after 11 days they are pointing the finger at Covad, and Covad is pointing the finger at Verizon.
After "guessing" the wrong answer (till I have a reason to believe otherwise, my modem is fine), sending me the wrong equipment and saying "sorry", they finally are escalating the case. 11 days after I opened the case.
However, there is no end in sight, since Verizon (Speakeasy's competitor) are dragging their feet and did not get involved yet. And Speakeasy - which is providing a *fake* SLA (99% speed "guarantee") does not seem to care too much.
Meanwhile we had bad weather and I had to stay at home. Would I have had DSL available, I could have worked from home. Since I did not had this, I had to take 2 days of vacation, since I could not work from home.
I can not do research from home and I am losing time and money just because of that.
Seven days out of this delay are directly attributable to John Givins, who does not know his job! Jenn made me believe that by today (Monday) things would get resolved. I am paying over $100 / month for a business type of service to receive poor customer service and excuses. Not a good deal, if you ask me!
*Stay away* from "the new" Speakeasy, that is my advice! | |
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