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 Review by djpiazza 
UPDATED: 312 days ago
member for 8.6 years, 2114 visits, last login: 20 days ago
 Caldwell,Essex,NJ
 Business customer
 $106 per month (12 month contract)
 about 12 days
 Verizon
 "Reliable Service, Static IP's, no restrictions"
 "More expensive than other providers"
 "Can't compete with Fios."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The Order - I ordered Speakeasy in June 2003. Had service up and running faster than expected. Frustrated that I had to order a Verizon Phone line to get DSL service. Quickly learned that it didn't matter what ISP, all required Verizon phone line. Being an AT&T local customer, I had to add a basic Verizon line. this was still much cheaper than using Comcast. (STAY AWAY FROM THEM) Sales people very helpful. Only problem was a misunderstanding regarding the rebate process. It was eventually solved but caused a huge delay in receiving the rebate. Started billing 3 days before service was up but a quick phone call had them credit the days back.
The Install - Plugged in the router Prestige 645m and connected to supplied filters. Connected Linksys Wireless router using NAT. Plugged in Computer and it worked. Couldn't have been any easier.
The Service - I don't really have any complaints about the service. It works great. Speed provision is 1536/768. I regularly test at 1306/564 with 15.4ms ping times.
Occasionally an e-mail comes warning of maintenance down time, usually 3-7 days in advance. While there have been some unexpected down-times, they have been few in occurrence and short in duration. Mail servers seem to work fine.
Overall - I think Speakeasy is a top rate company. Yes they cost more but I am gladly paying the bill for service that works and the added benefits of features I want with no restrictions.
Upgrade - I just ordered an Upgrade to 3.0/768. At first was told I can not have the current promotion of 69.95 for 3 months than 99.95 thereafter because that was for new customers and I am still under contract(1.5 months left). I stated that I was willing to extend contract and should be rewarded as a loyal customer and not punished for it. I was transferred to a manager who more than willingly allowed me to have the promotion, although she had to do it "creatively" due to computer processing restrictions. Will post an update as to how this pans out and how long it takes.
UPDATED - Well It's 4 days later and My speeds are blazing. Apparently Speakeasy decided to include me in the upgrade to 6.0/768 for the promotion. Thank you very much. Line steadily tests at 5061/705 now. Interesting that I have a great increase in upload as well. Previously very steady upload of 560's went to a steady 700+ now. SPEAKEASY ROCKS.
**Updated 8-31-2006**
I have to say the service still performs exceptionally well but I have become increasingly disappointed in their pricing. It seems everywhere I look I see speeds getting faster and prices getting lower. But not a single change from Speakeasy. And now with this BS price increase disguised as a regulatory fee when everyone expected the rate to go down with the elimination of the federal tax, I am beginning to look at alternative solutions. Updates to follow.
**Updated 1-18-2009**
The time finally came. I am now a Fios for Business customer. I tried to stay with Speakeasy, but they had nothing to offer to compete with Fios and offered nothing for me to stay with the slower packages they offered. Was a bit surprised when they said ADSL2 was not available to me yet it "was" available to me 1 year ago when it first came out. After 5 1/2 years with SE, I thought they might at least try to retain me as a customer. They did not. Didn't even try. SO goodbye SE and good luck.
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