Review by jtl10 
UPDATED: 220 days ago
member for 2.7 years, 31 visits, last login: 124 days ago
 New York,New York,NY
 $464 per month (24 month contract)
 about 35 days
 Verizon
 "Was an OK T1 provider for a while"
 "Grossly understaffed customer support, lies about callbacks"
 "A BAD choice for T1 service"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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UPDATED:
By and large our experience with SpeakEasy was OK, until Yesterday. Since we were out of contract we decided to look for a better deal. SpeakEasy was advertising 3x3 (3mbps up/down) service in our area for about the same price as our existing T1. However, we were able to find a better deal from another company so we went with them and decided to just cancel our T1 service.
Cancelling our service was a NIGHTMERE. I called twice and was promised a call back both times (both in less than 30 minutes) - and no one called. I called again and waited on hold nearly 30 minutes - and despite answering a long series of voice prompts to get the right department was told that the person who answered would be unable to cancel our service and that I needed to be transferred to another division that would be able to help - with another 15-30 minutes on hold... however, as I was being transferred I was hung up on.
Called again, promised a call back, no one called.
Called again, promised a call back within 30 minutes, received a call 3 HOURS later... and I cancelled. And I will never, ever do business with speakeasy again.
It's too bad... the service was OK... but they simply don't have anywhere near enough customer support reps to operate a business. Thank goodness we never had any major connection problems... we could be out for a long time with customer service like this.
Bottom line - STAY Away.
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Our company was looking for T1 service to supplement our existing DSL connection. Since cable or direct fiber wasn't available in our building, the only choice was a traditional T1 with local loop. After some problems negotiating a contract with another provider, we went with Speakeasy.
Since this connection was going to be backed up by a DSL link, reliability wasn't the most important concern for us; however, so far we haven't had any problems with the service. Uploads and downloads have been very near to rated speeds and there has been no problems with excessive packet loss or latency.
Installation was delayed a bit, solely because of delays by Verizon getting the local loop to work. This is typical of my experiences with Verizon.
One nice thing is the myspeakeasy web site. It works well and had very detailed notes durring the entire installation process.
Compared to other T1 providers this service was a good deal. However, it's still a bit disapointing to pay so much for a connection that a good deal slower than my cable modem service at home (at least for downloading).
Overall, I'd definately recommend Speakeasy to others. Their staff is friendly and helpful and we've been very pleased with the service so far.
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