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Speakeasy page on DSLReports
Six Month Rating

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Review by keh See Profile

  • Location: Seattle,King,WA
  • Cost: $59 per month
  • Telco party Qwest
Good "Works fine, when it works."
Bad "Reliability and support are really bad."
Overall "Stay away from Speakeasy/Megapath."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Except for three years, we've been with Speakeasy since they started in the early 90's. Up until several years ago the service was first-rate, which you would expect for $59 a month.

But then Best Buy (??) bought them; then Megapath; and then Covad. As the company has gotten bigger and bigger, the service reliability and tech support has degraded to the point that we're going elsewhere for service. A support call that was once answered here in Seattle by the third ring - and was usually resolved in a few minutes - now is answered in Canada after navigating a lengthy phone tree, and sometimes 15 minutes on hold.

In 2007 they neglected to cancel the service at our old house when transferring it to the new place, and later billed us for several months of service at the old place. They refused to look at the old account logs to verify that it had been unused for months; claiming that they were too big to do that for every customer. That took weeks to resolve.

This is the third time our 1.5Mb DSL has dropped to 256Kb for days at a time, and often takes 24 hours to resolve. The support people just don't seem to care, and billing problems seem to come up once or twice a year.

UPDATE (11/26/12): Finally cancelled Speakeasy/Megapath service and ordered from a new ISP. No one at Megapath even asked why we were leaving, and it appears that they are not forwarding e-mails to another address for 60 days as it says on the service ticket. Megapath is awful!

member for 2 years, 2 visits, last login: 1.9 years ago
updated 1.9 years ago

Comments:
Tanster

join:2006-07-08
New York, NY
kudos:1
Reviews:
·Speakeasy

1 edit

Re: Speakeasy now officially sucks...

Aside from my other post panning their service since the Megapath buyout where they administratively shut down a circuit at a client's for a month, blamed the customer premise equipment for being faulty and then had the unmitigated gall to claim they didn't have anything to do with the shutdown, I'm pleased to report that they have now lost that client to a competitor. Serves those assholes right.