Review by moredd
Bad "WORST CUSTOMER SERVICE EVER"
- Location: Saint Paul,Ramsey,MN
- Business customer
- Cost: $7 per month
|Pre Sales information:|
Value for money:
After having this account for well over 7 years this issue started at the end of October 2012 - My email was disconnected due to "non-payment" however we had our credit card on file with the company to charge (looking at other complaints this is a reoccurring issue with other customers as well). Took 4 days to get it reconnected after payment was immediately made. just a couple days after this my email was again disconnected after receiving a canned email containing only a user agreement and nothing else of information or note. This company then again charged my bank card for an additional month of service which has not been received. I have spent the last 8 days calling and leaving voice mail (it is impossible to talk to ANYONE live at this company) opening and updating tickets on their website under billing and tech support and sending emails to billing and tech support daily. I have no access STILL to my email business or personal. No response from this company except again another user agreement with no additional information or explanations provided. I need documents that are sitting in this email for tax purposes as well as for outstanding orders (from my business website) that need to be fulfilled. DO NOT USE THIS COMPANY FOR ANY REASON. I have filed a complaint with the BBB about this company and their abhorrent service.
member for 1.3 years, 1 visits, last login: 1.2 years ago
lodged 1.3 years ago