 Review by Mellow 
UPDATED: 186 days ago
member for 6.6 years, 1906 visits, last login: a few hours ago
 Salisbury,Wicomico,MD
 $199 per month (12 month contract)
 about 90 days
 Verizon
 "Dependable Business Connection"
 "Fearing anything goes down and having to call tech support"
 "Slightly overpriced but very good service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update 9/8/03
2003-09-08 15:06:05 EST: 707 / 618
Your download speed : 707159 bps, or 707 kbps.
A 86.3 KB/sec transfer rate.
Your upload speed : 618939 bps, or 618 kbps.
Speeds are slowing down and packet loss from the CO to the dsl gateway has been in the 5-20 percent range for the past few months. I have been told they are working on it and it should be fixed. Overall its still halfway good service with good uptimes. I moved the tech support up one to 3 because of them sending a tech onsite to see the problems we were having firsthand. And I have moved them down from 4 to 3 for overall value due to the network problems I have been experiencing. Also they dropped the price by $100 bux since the last time. Reason the value didnt get put down to 2.
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I have had Cavalier's adsl for close to a year now. Within that year time period we have had maybe 3 outages lasting from an hour to 6 hours. When calling to ask why the line was down all the techs can do is give generic answers like we have network problems. My worst fear with this line is that something breaks between here and the CO and verizon has to be called in to fix it. Verizon goes out of their way to not fix problems with cavalier's problem tickets. As you can see from my 90+ day waiting time from order to getting dsl timeframe. Half was cavaliers fault for not putting in the line order and half was verzion for taking their sweet time comming out and running the new line. My rep just called me the other day to notify me that cavalier is running a special on T1's and for $200 more a month I can have one with local loop incl. Not bad $500/month for a T1 but one thing I dislike about cavalier is that they are IP stingy. They only give you 1 ip and the rest you have to pay sorely for. I cant imagine how much they want for a class c ip block. Below is my speed test for this 1.1/1.1 mbit sdsl line.
2003-01-10 10:22:20 EST: 814 / 810
Your download speed : 814630 bps, or 814 kbps.
A 99.4 KB/sec transfer rate.
Your upload speed : 810701 bps, or 810 kbps.
That was from wdc.speakeasy.net. Not to shabby for the slower lower eastern shore.
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1/22/2008
Cavalier service has been canceled. It is the same deal as I stated before, the service works great as long as it is up and running, the problem starts when you have to contact them to get something fixed. They blame Verizon, Verizon blames them.. And you the customer have to sort it all out and get it fixed, Cavalier could really care less if it gets fixed or not.
Followup comments:  |  | 
Former Cavtech
@verizon.net
| Re: Right on! said by Lenagainster :Mellow said on 1/22/2008 "Cavalier service has been canceled. It is the same deal as I stated before, the service works great as long as it is up and running, the problem starts when you have to contact them to get something fixed. They blame Verizon, Verizon blames them.. And you the customer have to sort it all out and get it fixed, Cavalier could really care less if it gets fixed or not. " Amen to that. No one could have stated it better. I am a former Cavalier Technician. As you may or may not have realized, all of the telephone lines in your state are owned by Verizon. Infact, all the telephone lines in the United States are owned by one of two companies -- Verizon or ATT (or a subsiderariy of ATT such as Bell South).
Because of that, any company who is not ATT or Verizon is not legally allowed to work on any equipment (telephone lines, pedistals, etc.).
So, before you complain -- stop and ask yourself -- is the problem really with Cavalier or the people who own the lines.
Dont know how to tell? Take your modem to the telephone box (called the Nid or Dmarc) on the back of your house.
If you have a 6 foot phone cord, plugged into the spot on your modem that says "Line", and plug it directly into the phone box on the outside of your house -- you should get a status light.
If you dont get a solid status light outside -- then it's Verizon or ATT's fault.
If you get a solid status light outside but not inside, than its the inside wiring of your house. Get your inside wiring fixed.
If you get a solid status light inside and outside -- than it could be a cavalier problem..but quite honesty, most of my calls are user error such as:
-I am using a 300 foot phone cord trying to get DSL
-I dont have the dsl phone line going directly into a phone jack
-I have my phone line plugged into phone instead of line on the modem
-I have a windows 98 machine
-I have a macintosh that i dont know how to use but I expect tech support to teach me how to use a mac
-I didnt enter in my static IP address
-My computer is full of viruses
-My network card is bad
Quite honestly, I took about 80 calls a day.
I only set up dispatch on maybe 5 calls a day.
Because 90% of the time, its not cavtel's fault.
90% of the time, it is colossal user error.
And the worst part about it is, most users are too dumb to know its their fault so they think its cavtels fault when really... the problem exists between the keyboard and chair. | |
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