how-to block ads
|
Review by Poodleusier 
Posted: 6 years ago
member for 7.5 years, 52 visits, last login: 238 days ago
 Germantown,Montgomery,MD
 $50 per month
 about 50 days
 Cavalier
CLEC party: Cavalier
 "Price (hopefully spped) and local telephone package"
 "Only getting about 325 Kbps up and down so far"
 "Pending final verdict"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I signed up for Cavalier's local phone and 960Kbps DSL service Aug 21, 2003. Phone service switched around mid-Sept, don't know for sure because they never notified me of the switch over. I just noticed I had a voice mail one day. They didn't send me any info on how to use all the call features or set up voice mail, so I emailed customer service. Received a couple pdf's the next day with call feature codes and voice mail set up.
Finally received the DSL modem on Oct 7. I called around Oct 1 and was told the modems were on backorder and would be shipped out within a week or so. Hooked up the DSL modem and configured it this week. Was pretty straight forward. Unfortunaly I seem to only be getting speeds around 325 Kbps up and down. I emailed the DSL customer support people and have yet to receive a response. Not sure if it's a distance to CO problem. Hopefully the speed issue can be resolved and I can post a updated review.
One thing that is a problem, you can only send outgoing email from your DSL line / IP address. I like to check and send email from my computer at work using my ISP's mail server. This wasn't a problem with Comcast. I would prefer not to have to use my employer's email system for personal email. I understand this is a common complaint with many other DSL ISP's.
Cavalier seems to have a good bundle of services at a great price. I am saving a bundle by ditching Comcast for internet and Verizon for local phone. It would be nice if Cavalier was a little more proactive during the switch over and DSL setup. Seems like signing up online may have caused me to slip through the cracks, or not get a full explanation of what would occur.
Oct 11, 2003 Update.
Got a response from the DSL Support department today. They say their records show my account as a 384K DSL and that I need to contact the Customer Service people to have them determine if I should have 384K or 960K service. It seems to say right on the Cavtel.com website that it is "up to" 960K up and down. So we'll see what Customer Service decides. Once again, seems like a lack of communications on Cavalier's part with my installation and setup.
»www.cavtel.com/news/hotwiredslre···al.shtml
Followup comments: | Forums » comments on review of Cavalier Telephone |
|
|
Cavalier Telephone
(11)