Review by ab0z1 
UPDATED: 1 year ago
member for 3.2 years, 2 visits, last login: 1 year ago
 Grand Rapids,Kent,MI
 $99999 per month
 about 999 days
 Cavalier
 "Price is reasonable"
 "Ruined our lives with their incompetence."
 "1 Year later they're still trying to ruin us!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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*UPDATE*
Over a year later, after having gone to a law firm and having them send a threatening letter, we thought we were done. But no, here's a collection notice for hundreds of dollars!
-Original review-
My wife had used this service provider previously as TalkAmerica, and they seemed to be fairly competent. She used the voice service along with the DSL service. The few times that there were issues while we were still dating were quickly resolved once I waded through the phone system. Shortly before we got married they became/merged with Cavalier Telephone. During the process of moving to the new apartment, we noticed no problems, and at one point a sales rep even helped us move to a cheaper plan with the same features. The service was reliable, and we did not have occasion to call customer service for a while. A year later we were moving to a new apartment. We called Cavalier a few days before the move to transfer service. We were informed that the transfer could take up to 2 weeks. This timeframe was a little ridiculous, but we didn't feel that we had any choice. We agreed to wait. THIS WAS THE BIGGEST MISTAKE OF OUR LIVES. My wife was in the middle of a job search (laid off teacher) and also had to put her ebay sales business on hold while we waited. 2 WEEKS LATER THE SERVICE WAS NOT ACTIVE AT THE NEW ADDRESS. Our previous landlord was understanding of our situation and HAD allowed us to leave an answering machine on the old line, which my wife checked daily. At the 16 day mark my wife did not have a chance to check the messages. the following day she got a message offering her a job at a prestigious private school for $40k+/year. when she called them back they had already hired another applicant because they were in a hurry to fill the position. At this point we started to freak out. Numerous calls to customer service produced no results. 3 WEEK MARK: I am ready to start doing damage. I storm into the local business sales office, and demand results. while I am there, the voice service is activated. WITH A NEW NUMBER. 3 weeks later this is the first thing I have heard about getting a new number instead of transferring the old. Well, fine. If this means the nightmare is almost over then I'll just sigh and deal with it. 4 WEEK MARK: DSL IS STILL NOT UP. More calls to customer service, tech support, etc all result in "that's not my dept" "You have to call customer service between 7-5" and so on. NOT ONE PERSON THAT I TALKED TO COULD ACTUALLY DO ANYTHING TO HELP, OR WOULD BE WILLING TO CALL ME BACK WITH ANSWERS. THE ONLINE CHAT IS USELESS, AND I MEAN USELESS. They aren't authorized to scratch their own butts. WEEK 5: I shout down enough call center people to get to a supervisor in the repair dept. Larry informs me that the original order was entered wrong, with no request to transfer DSL service. W. T. F. ? I calmly inform him that if things don't happen REAL fast we will be suing the company for damages. He says he will do what he can, and call me back the next day. (A FIRST FOR THE COMPANY!) The next day he called back and gave a date 7 days out when our service would be installed. WEEK 6: DEADLINE PASSES WITH NO SERVICE. At this point I am so mad I could kill people. I call Comcast on monday. they install service on wednesday. AND IT WORKS GREAT.
At this point I still have yet to see how much of my life will be wasted on dragging a refund out of cavalier. If you see me on the news, you will know that I had to resort to physical violence. If you value your time, money, and sanity, DO NOT EVER CONSIDER THESE MORONS FOR YOUR COMMUNICATIONS NEEDS. They have cost us so much, we may never recover.
Followup comments:  Lenagainster
join:2005-01-07
Silver Spring, MD | Rating You rated them too highly. :>) | |
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semick
join:2002-05-12
Cleveland, OH
 ·RoadRunner Cable
 ·Cavalier Telephone
| Unreliable Unreliability is the bottom line with Cavalier. The only reason I have it is to save money and I have two alltel wafer phones I can use as ISP backup for those times when they go down. Also all my important calls come to me via Grand Central and my cell phone so no worries about lost calls.
Scott Emick | |
| ab0z1
join:2006-08-28
Grand Rapids, MI | oh cmon... SERIOUSLY? The review is updated with further shenanigans that would be funny if they weren't actually occurring. | |
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