Review by txmwg 
UPDATED: 275 days ago
member for 277 days, 3 visits, last login: 275 days ago
 Houston,Harris,TX
 Contract price not specified.
 "Friendly service, knowledgeable staff, good network."
 "None so far"
 "Best ISP in Houston I've ever come across"
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I had AT&T DSL since 98 or 99 when they were SWBell, and even worked for them as a DSL technical supervisor for 2 years(before it all got outsourced), but after dealing with their support recently (or lack thereof) I knew it was time to switch. Now I can speak with a technician and actually understand what they are saying!
With AT&T DSL I was having problems with high latency, even just going to Dallas. 70-110ms pings which was just unacceptable for this distance. They were routing me through New Jersey and back to Washington for some reason just to get 250 miles away. I e-mailed Oplink support to find out about switching at around 5pm, and to my surprise I received a personalized e-mail from Dan THAT night close to 8:30pm with detailed answers to all of my questions. I e-mailed him back the next morning to see if they could run a tracert for me to see what my pings would be like, and I got an e-mail back with a tracert from a DSL line at their office within just a few hours. I can't get this kind of service from most other ISPs even as their customer.
I ordered DSL Wednesday, woke up this morning at around 7am (Friday) and noticed my PPPoE connection from AT&T was disconnected. Set my router to DHCP, changed my MTU, and within 10 minutes I was connected. Very minimal downtime with their "hot swap" process.
My pings have gone from an average of 80ms down to 14ms and are extremely stable. I am very happy with the low latency and speed of their DNS resolution. Oplink must be doing something right!
Thanks Dan, Nic, and Ryan for all your help in this process and I look forward to being your customer for a long time. You guys work very hard, and know how to take care of your customers.
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