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Review by danrogy 
Posted: 6.9 years ago
member for 6.9 years, 2 visits, last login: 6.9 years ago
 New York,New York,NY
 Business customer
 $100 per month
 Verizon
CLEC party: Covad
 "They try really hard"
 "NO SERVICE FOR 5 WEEKS!!!!!!!"
 "Save money! No need to pay for the best when their good enough isn't!"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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Nice folks, system worked perfectly for a month. Paid for 1500kdown/385kup. Had problem w/Verizon phone line and after OVER a month DSL service wasn't turned back on, thereby crippling business. Finally after well over 5 weeks service was returned at less than half the speed I was paying for (averaging 80Kdown. The Bway.net technician's response was: "tough. Covad only guarantees a percentage of the speed you order." Finally cancelled service with them today and am going with a cheaper DSL. Why pay for the best when they can't get any more done than a cheap service? Besides, they're too small to really attack a problem. Heaven forbid their ONE technician is on the other line when you have a problem. When I finally did call to cancel service, the salesman practically made me be rude before he let me cancel my service. He was more than happy to blame anybody but his company, but I honestly think Bway.net was half at fault. At the end of the day, who cares who's fault? I had no service for 6 weeks when I thought I was paying for the best.
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