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Review by xz4gb8 
member for 8.2 years, 1912 visits, last login: 12 days ago
updated 51 days ago
 Plymouth,Wayne,MI
 $36 per month AT&T "Reliable, consistent speed** except as noted below" "No notification of network infrastructure changes, NO IPv6" "I'm gone."
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Update February 2013 - Comcast Business Internet supplies dual stack IPv4/IPv6. Many times the speed with around twice the cost of Earthlink DSL. Earthlink still cannot spell IPv6. With regret, I'm gone.
UPDATE June 2012 - OK, System, I'm still here. Except for three or four temporary PPPoE Server failures, service is still robust and reliable. (2.5 down/.43 up) Of course, the support people all wanted me to rewire my network and reboot all elements before they would even consider that there might be a problem on their end. My standard approach is, "I did that and the problem was still there.", because, for the most part, I did and it was. In _every_ case the problem was resolved outside of my CPE.
I still want IPv6 connectivity. UVerse is _not_ a choice for me because of no IPv6 and also because Carrier Grade Nat (CGN) is due soon. My conversations with Comcast IPv6 people give me hope (but no dates). Maybe this fall.
UPDATE Nov 2010 - I want native IPv6 connectivity. IPv6 cannot be found on the Earthlink web site. Calling the sales contact number got first no recognition of the term IPv6. After I supplied my father's middle name, the rep paused and said, "We don't offer IPv6." I asked, "When will you offer IPv6?" The response was, "We don't offer IPv6." (rinse and repeat) Then I asked, "Who in Earthlink can tell me when I can get IPv6 from Earthlink.?" After consultation, the rep said I must contact my system vendor. After my pressing the point, the rep said, "Nobody at Earthlink knows." I offered my opinion about that and thanked him for his time. My rating of Earthlink Pre Sales information has declined accordingly.
UPDATE Feb 2010 - I realized that my speed was down from the ~2.5Mbps down I've had for years. I called Earthlink and the call dropped after a while. While I was on the line with another rep, the first called me back!!! I did cooperate in performing diagnostics. Then my complaint was referred to ATT. The next day I got a call offering appointment times. THEY CALLED ME, AGAIN! The ATT tech arrived early in the window, fixed the line, and told us it was fixed. IT WAS FIXED!! Except for the temporary drop in speed, my service has been rock solid.
!!!
I have to give Earthlink/ATT kudos for good and effective response.
!!!
I blame the previous problem (below) on poor training of the support personnel about the changeover.
Fall 2009
**I've had Earthlink DSL since 2001. My 3Mbps service has consistently delivered 2.5Mbps/325Kbps until they recently changed without notification from covad.net to sbcglobal.net. My speeds changed to 1.7/430.
It took three hours of online chat and telephone calls, spread over two days, to get it fixed. Most of that time was spent waiting for Earthlink to admit that they had changed their network. I finally got a fifth someone who called ATT and got it fixed and even called me to let me know. Now I get 2.5/430, actually an improvement.
Bottom line - reliable service, BOFH support - most nice people with poor communications skills and no ability to actually help. It should not take over 16 hours wall clock to get through to a helpful person. Oh, also, the sales contact would not even discuss the problem to tell me if my service terms had changed.
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 Review by aw3dhg
member for 11.5 years, 2927 visits, last login: 1 days ago
updated 86 days ago
- Bloomingburg,Sullivan,NY
- $49 per month
- "pretty fast, slightly lower cost over road runner.. update .. no longer true .. same cost"
- "no actual physical tech support and TWC refers you back to EL for support"
- "ok with me .."
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15mb down 1mb up minus tcp overhead of course
self install ..
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Review by LyndaN
member for 2.5 years, 30 visits, last login: 92 days ago
lodged 95 days ago
- Bronx,Bronx,NY
- $40 per month
- "Decent speed for the money; Personal web space."
- "Occasional speed issues."
- "I'm not planning to switch any time soon."
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We signed up for Earthlink DSL in 2000, when 3.5Mbps was a really high speed. Due to the quality of the telephone lines we only get 2.5Mbps but it's good enough for our daily uses.
The modem was a breeze to install, and over the years I received an update from an Arescom 800 to the ZyXEL P660R-ELNK Router for ADSL I currently use.
Originally we had signed up for Netcom, and through them I was given six accounts each with 10MB of personal web space. As Netcom was absorbed by Mindspring and ultimately Earthlink, I was allowed to keep the web space and my established pages. Other services I have looked into over the years don't offer the hosting space for the price.
My only complaint is the occasional drop in speed, sometimes to 367kbps. I dread contacting support, especially when the problem is in their line, because they have me reset the modem over and over. I have the script memorized, in fact.
But when it works, it works great for the price.
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Review by Bikti_t
member for 333 days, 271 visits, last login: 83 days ago
updated 208 days ago
- Glendora,Los Angeles,CA
- $46 per month
- "nothing at this time"
- "poor support sys .. earthlink is only an admin middleman"
- "Time Warner Cable is the real work force .."
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10/350 mbps/kbps actual = 6 mbps works ok for a house with one online gamer , vid downloads, and misc .. I was going to upgrade to 30 mbps (extreme 60$ ) but i want to get rid of the middleman first .. (earthlink)
More later
My first experience with earthlink support failed .. I like to document conversations and agreements so i use chat or email ... and i couldn't seem to get them to work through those formats
9/11/12 speed update with downgrade
Normal (sustained) dl speed is 500 kb/ps .. under a 10 mb/ps signup plan
pretty poor ... earthlink on time warner lines
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 | | Question for cable head-end techs How does a cable company technician adjust the internet speed a customer gets? For example, if a customer is paying for a 10meg/315K service how does the info get from the billing people to the technician that gives the customer that speed? Or does it work that way? Is it true that a code must be uploaded to the customer's modem by a technician at the head-end? I would really appreciate knowing how it is done. | |
| | | | Re: Question for cable head-end techs Hi really sorry about not replying sooner
I am not sure about the tech end .. sorry this wasn't my signup
I just get to call the people  | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 223 days ago
- San Diego,San Diego,CA
- $53 per month
- (6 month contract)
- AT&T
- "I felt I was lied to and ripped off"
- "Technically they seem to provide a good product but administrative... I keep thinking Ferengi"
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I signed up for Earthlink cable modem service at $29.95 month for 6 months.
turns out they provide this service thru Time Warner cable here in San
Diego and TW also does the billing. TW says they have no way to give me
this price and are billing me $52.99 per month. They cant change it because
it is setup thru Earthlink and their agents don't have permission to change
anything on the account.
I have been trying to get them to honer this deal for a month. I have
called these 2 companies no less than 50 times and per my notes logged 21
hours on the phone (a bunch of 2+ hour phone calls) getting this fixed.
Earthlink keeps sending me to Time Warner and TW keeps sending me to EL.
Actually the TW people really tried to help and eventually suggested I
cancel EL and go directly thru TW and they would get me the same deal but I
had to get an EL cancel confirmation number first. It took 4 hours on the
phone yesterday but was finally able to cancel Earthlink and go directly to
TW for the service. I believe that this is all Earthlinks fault, they have
been no help at all on the phone and never responded to my 3 emails about
the issue, most of my calls were transferred to TW without telling me; they
just put me on hold and next thing I knew TW was answering the phone which
was aggravating because it is so hard getting anyone on the phone at EL
unless you want to talk to the sales dept, otherwise it is 30 minutes on
hold. From what I can tell, Earthlink is completely outsourced to India
(Earthlink India corp.), but they do have an address in Atlanta. Dealing
with the EL support in India has been a nightmare of bad phone connections
and language interpretation issues, but just try and cancel your EL
service, they all but refused and hung up on me 2 of the 3 phone calls. The
EL terms and agreement states that cancellations must be by phone or
certified letter and state that they may continue charging your bank
account after you have canceled (seems to be a practice at many companies
these days). I finally got a confirmation no. but the cancel date is 6
weeks out. If I was not out of work would have given up a long time ago and
I will bet most people do. Hard to imagine anyone would be happy with this
company.
This clearly falls (My Opinion) into false advertising. This company off
shores all of these US jobs as do thousands of US corporations, it is one
of the major reasons our economy is in its current state, the epitome of
the 1%, I think it's disgusting!
I would suggest to anyone, find another company.
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 Review by diablo1892
member for 1.9 years, 362 visits, last login: 1 days ago
updated 1 year ago
- Friendly,Tyler,WV
- Contract price not specified.
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Deleted
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 Review by fivebyfive
member for 6.3 years, 75 visits, last login: 2 days ago
updated 1 year ago
- Morgan Hill,Santa Clara,CA
- $40 per month
 about 5 days- Verizon (ex GTE)
- "Good spam and virus filtering at the ISP"
- "Install kit arrived a week after EarthLink cut off my Verizon DSL service"
- "Solid DSL service, poor installation coordination"
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I just switched from Verizon Online DSL to EarthLink DSL, mostly because I've been an EarthLink dial-up customer since about 1997. I signed up for Verizon Online DSL at a time when EarthLink didn't offer DSL in my area, but now that they do, I'll save money by getting email and DSL Internet access all from one source.
I woke up Wednesday morning, 22 November 2006, with no Internet connection. The problem was that EarthLink hadn't yet delivered the DSL "Welcome Kit" with the their modem, filters, cables and installation CD. They had cut off my Verizon Online DSL service at midnight and substituted their own signal. Thinking it might be as easy as rebooting the old Verizon-supplied Westell VersaLink Gateway Model 327W modem/router/wireless access point (Model A90-327W15-06, Rev. E; software version 03.00.63a), I cycled the power. The modem rebooted showing a green DSL light, but the Internet light remained dark. I called EarthLink on Friday to find out where the stuff was, and they told me it had shipped late Wednesday, with expected delivery next Thursday! So, here I sat, trying to run a business, limited to only 20 hours of dial-up service per month under the DSL contract! Unfortunately, they'd starting billing me for my nonexistent DSL service based on the date the order was placed, not the date at which I could first install it and take advantage of it.
When I asked about equipment compatibility at the time the DSL order was placed, the rep pleaded ignorance, saying there was no guarantee that Verizon's equipment would work with EarthLink DSL. In other words, it might work, but since EarthLink didn't supply the hardware, I'd be on my own if I tried to use it. In desperation, I spent Sunday afternoon on 26 November poring through DSL Reports forum archives to find the information needed to manually reconfigure my Westell 327W modem to work with EarthLink, and eventually succeeded (thanks to forum member Doctor Olds; no thanks to EarthLink). Sheesh! The modem reports it's now running at 1792 kbits/s downlink speed and 448 kbits/s uplink speed, which is quite good.
It would have been a lot smarter on EarthLink's part to modify their procedures for existing DSL customers — switch the DSL connection at the phone company's central office only after the installation kit was delivered and hooked up by the customer. That would have provided a seamless transition for me, with at most fifteen minutes to swap DSL modems and reboot.
(The EarthLink installation kit arrived on 29 November 2006, a week after it was shipped. I opened it to examine the contents and the packing slip, but haven't used any of the materials, since the equipment that I had been using with the Verizon DSL installation is still working fine, and the modem supplied by EarthLink has fewer features.)
(Update 9 December 2006)
The modem is still reporting 1792 kbits/s downlink speed and 448 kbits/s uplink speed. Error rate is zero. Flawless performance, so far. My service location is just under 4500 feet from the central office.
(Update 7 November 2007)
Just one hiccup about a month ago, where the carrier dropped for a few minutes. It required a modem reboot. Otherwise, no problems.
(Update 26 February 2008)
The Westell 327W DSL modem from Verizon just gave up the ghost, so I ended up using the ZyXEL P-600 series DSL modem from EarthLink after all. It has a rudimentary router built into it, a rather poor firewall which fails the Gibson Research online firewall probe test, and no wireless capability. I turned the modem's firewall and router off using the browser-accessible configuration screen, i.e., put it into "bridge" mode, and set the modem to automatically log into EarthLink via PPPoE, so that if the carrier were to drop, in theory the modem would automatically get my home network back online within about 10 minutes. Then, I bought a Netgear WGR614 v7 Wireless Router that has better 802.11g wireless range and a better firewall than the Westell 327W had, making my computers totally invisible to the Internet. The wireless chip set in the WGR614 is by Atheros Communications ( »www.atheros.com ), the same as in the WG511 networking card in one of my laptop computers, so they talk to each other flawlessly, though the WGR614 still has trouble talking to my Compaq laptop equipped with a Broadcom wireless chip set. (Broadcom seems to make cheap junk that laptop vendors love to buy because it saves them a few pennies, at the expense of customers of said laptops beating their heads against the wall because they won't reliably connect to 802.11 hot spots half the time.) I don't know what chip set the Westell 327W uses, but it wouldn't connect to Compaq and Dell laptops with built-in wireless networking either.
(Update 28 September 2010)
The ZyXEL P-660R-ELNK modem from EarthLink is still working fine. However, based on my previous problem with the Westell 327W modem, I purchased a used P-660R-ELNK modem for $5 (+$5 S&H) via an eBay auction to keep as a backup if the modem in use should fail. I haven't had to contact EarthLink about replacement hardware, but would expect to be disconnected from the 'net for 7-10 days if I were to rely on them sending me a replacement modem. It's cheap insurance.
Since early July EarthLink has had a problem with logging into Web Mail. I left an inquiry with the "Web Mail Guy" on the blog site several weeks ago, but so far there hasn't been any response. The login works, but has become extremely slow, taking 1-2 minutes before the page finishes loading and my browser can auto-fill the login and password fields. This process used to take less than 10 seconds. Up-time on the DSL line has been better than 99.999% and performance has been better than the nominal 1500/384 kbps, so I have no complaints in that regard.
(Update 26 January 2011)
The slow log-in to EarthLink Web Mail finally got fixed in early October. I never did see a statement about the cause of the problem. Whatever; at least it works as it should again. I'm getting a bit tired of paying $39 per month (up from the $29 per month introductory rate) for 1.5Mbps DSL. EarthLink is capable of far faster DSL speeds at my location, although I don't really feel like I need it, since I don't download movies and the like. I'd go for reduced cost, say $14.95 to $19.95 per month for the service I now have.
(Update 17 August 2011)
When I originally got EarthLink DSL service, it was allegedly provisioned by Covad, a CLEC. A check with »www.ipchicken.com/ today indicates that the service is now provisioned by Verizon, my ILEC and land line provider. The change happened without notification, and as far as I can tell, with no interruption in service.
(Update 3 January 2012)
EarthLink's DSL service has been nearly flawless, but the EarthLink Web Mail has gone sour since around Labor Day, September 2011 -- pages and individual messages load with glacial slowness. I wouldn't have believed it, but my long relationship with EarthLink may be coming to an end soon. Multiple calls to their technical support have resulted in no resolution, and they just put the blame on my equipment. (That's unlikely, since I haven't seen any slowdown with any other sites, just EarthLink Web Mail.) I like the fact that I can send messages via EarthLink's SMTP outgoing server with an alias of my choosing, something that isn't allowed on Gmail or Yahoo! Premium, so I may keep EarthLink as an email-only account. On the other hand, other ISPs or email providers may offer the same capability. I already know I can get DSL service from Netzero here at the same speed for nearly half the price, or go to Charter Internet LITE without television service for less than $30 per month and twice the speed. EarthLink DSL was $29 per month when I started and it has increased to $39.95 per month. Since EarthLink seems to be increasingly falling behind the technology curve, the alternatives look attractive now.
(Update 13 March 2012)
After long, careful deliberation, I have dropped my EarthLink DSL service and have switched to Charter.net "Internet LITE" cable service. EarthLink's quality of customer service has been deteriorating steadily for the last 5-7 years, and the broken Web Mail service has become intolerable. Besides, Charter offers twice the speed at just $25 per month with no contract, 63% of the price of EarthLink. My ratings of EarthLink in the "Services" and "Value for the money" categories have been downgraded two steps each as a result of my most recent experience.
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Review by matt8911test
member for 1.4 years, 40 visits, last login: 56 days ago
updated 1.2 years ago
- Riverside,Riverside,CA
- $30 per month
- (12 month contract)
- about 124 days
- AT&T
- "Stable slow connection,Email address,No Caps"
- "must order modem to start then can use other modems, Tech support is hard to understand at times"
- "have to buy their modem to play ball or get ignored, then service is slow but stable."
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I considered ATT, but owner did not want extra service on phone bill, so I went with a different provider. Finally just ordered Earthlink service at 1.5MBPS down and 300kBps This cost me 15.00 per Mo for three months as a promotional offer and went to 30.00 as a regular rate. Little did I know they start charging from the date of turn on of service regardless if you have any authorised equipment or not. I wanted to use my equipment at first but the line was not turned on(provisioned). I ended up calling tech support numerous times to try to solve the no DSL sync problem. I read online that I could use my own modem but I just kept running into trouble connecting with my own equipment. Each any every way I tried to connect I failed. some tech told me they would help me when equipment was set up and then I call back when I am set up and another Tech tells me he cannot help me due to my refusal to order a modem from them. I claimed they can not support any other modem or advise me about any other modem at all- no exceptions. I took some time to look for my power cord for my equipment( about two months or more) I was dumb enough to not check my statement for the charges. I guess after trying to setup service with my equipment and failing, I put it on the back burner. Finally ordered the Zyxel modem for about 60.00 and then had to tell earthlink for a truck roll(tech visit). After that the service turned on and it was slow internet with no caps. The tech support is hard to understand at times but seem to get the job done.
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Review by markell2011
member for 3 years, 655 visits, last login: a few hours ago
lodged 1.3 years ago
- Saint Louis,Saint Louis City,MO
- $34 per month
- (12 month contract)
- about 9 days
- AT&T
- "internet acsess"
- "support is horrible"
- "if you dont want to use cable or wireless use earthlink"
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I ordered th 3mb down/ 512 up plan whiched turned out to be the 3mb down/ 384 up plan I didn't accept the modem they sent because i have enough of them so im just using my old moto 2210 from att it took them 9 da to connect me to the dslam which with att it take 3 day but they no longer offer dsl so this is my only option that offers a somewhat fast stable connection but if my snr drops any lower it not going to be stable ( its 6.0 down 9.0 up ) and my line attn is 50 down 30 up when i was connected to the att dslam it was never that horrible I just hope i didn't waste my money like i did with dslextreme wasn't nothing extreme about it more like dslslow they only offered me 1.5 mb down ( but the snr and line attn was perfect) bottom line since i dont have cable anymore and i can't get uverse this will have to do
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 Review by TMMerlin
member for 9.8 years, 1021 visits, last login: 40 days ago
updated 1.4 years ago
- Oxford,Oakland,MI
- Contract price not specified.
- SBC
- "Not anymore"
- "1.5 Meg just like a dial-up line !"
- "Was a member of Mindspring.com for 13 years."
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I cancelled Earthlink on 1/14/2010 ... 1.5-Meg was just tooooo slow and EL had no plans for 3-Meg in my area. I converted to U-Verse .
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Avoid Earthlink
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