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 Review by jimmler 
Posted: 2 days ago
member for 9.2 years, 235 visits, last login: 2 days ago
 Westminster,Carroll,MD
 Contract price not specified.
 "Great customer service"
 "no free modem anymore, not smooth when switching from dsl to standalone dsl"
 "I have been pretty happy with Earthlink since 2001"
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I have been with earthlink dsl service since 2001. The upload and download speeds are adequate for my use, which is internet sales and web page design.
The only problem I have had was when we got rid of our land line and switched to stand alone dsl. This did not go smoothly and I spent a few hours talking with customer service on the phone and by chat, but it was all resolved after about a week.
I would recommend earthlink dsl to anyone.
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Review by bayflash
Posted: 7 days ago
member for 7 years, 6 visits, last login: 7 days ago
San Leandro,Alameda,CA
$39 per month
 AT&T
"lately none"
"lately inconsistent and slow connections"
"looking for a new ISP"
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Earthlink which was very reliable and fast when I first signed up over 10 years ago has consistently gotten worse, even more so the past year (2010), I'm looking to switch. My account says I have a 6.0mpbs download speed, I rarely see above 2.5mbps. As I work at home I need reliabililty and speed in that order. Presently I am experiencing neither.
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 Review by aw3dhg
UPDATED: 16 days ago
member for 8.9 years, 2521 visits, last login: a few hours ago
Bloomingburg,Sullivan,NY
$46 per month
"pretty fast, slightly lower cost over road runner.. update .. no longer true .. same cost"
"no actual physical tech support and TWC refers you back to EL for support"
"ok with me .."
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10mb down 512 up minus tcp overhead of course
self install .. still using my roadrunner (TW) modem for days of yore (6 or 7 years now) it's a Toshiba pcx 2200 they issue RCA boxes now I think using one of the RCA modems now that the nearly 10 year old Toshiba finally died... no problems other than the usual natural disaster types of outages ..
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Review by mred47
Posted: 47 days ago
member for 2.2 years, 17 visits, last login: 40 days ago
Spring,Harris,TX
$40 per month (24 month contract)
 about 6 days
BellSouth
"The price"
"Lots of disconnects Tech support thinks new modem fixes everything"
"I would not sign up for another two hope we get Fios soon"
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I am currently thinking about clear and yes maybe going back to comcast hate their customer service but the cable is so much faster.
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 Review by BK
UPDATED: 64 days ago
member for 8.8 years, 4032 visits, last login: a few hours ago
Wheaton,Dupage,IL
$75 per month (12 month contract)
about 10 days
Covad
"FAST. Good features on the phone service."
"Installation had 'problems on line'"
"Good for the price, if reliability is like my earthlink DSL before. Perfect."
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**UPDATE 5/25/10**
I moved away for school while my parents still had the service, until about Winter 2009. I switched them to a comcast triple play that actually costs less than what they were paying before with this EL combo and Comcast cable TV. Overall the comcast is cheaper, more reliable, and cheaper.
Sorry EL. just couldn't compete
**UPDATE** 12/16/07
Overall has been alright. I have had to switch back to older modem which gives faster but not advertised speeds only because I couldn't keep a constant signal at those speeds. Rate increasing $5/mo for no real reason too wasn't very nice of them. But as apparently Earthlink is going under I guess they could use it....
Now: just only Satisfied..
Note: I have the earthlink DSL/Home phone combo
I have been an earthlink DSL customer for 7 years now, but now just recently upgraded (even though its technically not upgrading its a completely new service) to their DSL/Home Phone service. Ordered online after doing an online chat with a rep, asking some questions about pricing, speeds, etc. Was satisfied with the answers and speeds have lived up to that.
I get lots more features on my home phone including caller id, voicemail which I probably will never use, 3 way calling (I think), and call waiting. Before I was paying $22/mo for just local and some cents/min for long distance which basically never used. Also did not have all the features cause I didn't want to pay more for them.
The speeds I get are 6700/850 (down/up), around that which I'm very satisfied with. Before I was paying $50/mo for 2500/300
$69.99 for the over twice as fast DSL, basically same home phone service with lots more features
Downside:
Installation didn't go 'smoothly'. The kit arrived fine and my installation date was 6/11. I call them after nothing happens on that day and they say that they are very sorry and it will be on by noon the next day, 6/12. Nothing happens by then either and I get the run around saying they are real sorry and should be on soon. I call later that night and they say it should be on sometime the next day 6/13. It actually did get activated on 6/13 sometime in the morning, and everything works fine now. I did not have any home phone service from 6/12-6/13 til it was on though which is not good. I have cell phones though which made up for it. My DSL from before (also from earthlink) was up the whole time from what I could tell, was just not the upgraded speeds until it was activated. So no real problems there just the delay.
I was also told TWICE that they would give me 'complementary follow up' calls when there was some news. I got none, I just got home on 6/13 and the service was on. Would have been nice to know what was going on.. oh well
Overall:
I'm happy. Real fast.
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Review by ellisonw
UPDATED: 101 days ago
member for 101 days, 1 visits, last login: 75 days ago
Brooklyn,Kings,NY
$39 per month (12 month contract)
"Was once the best service you could get."
"Now, connectivity issues are common and customer service is completely lacking."
"I am leaving after 15 years."
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I believe that Earthlink contracts out its DSL connectivity. I don't care. I have frequent connectivity issues. Earthlink techs told me I needed a new modem. Later on that night, the conneciton lock up and seemed to work well. I called and was told they fixed the problem, but when I asked how, they told me repeatedly "don't worry about it, its fixed." I asked if I still needed the modem and was told no. Then a month later I got a bill for a new modem. I contacted them and they insisted they sent a new modem. Finally, they gave me the tracking info. They sent it to an old address in another city.I asked if they even knew where I get DSL service. The tech eventually responded with the right city, but then tried to say that it was my fault that the information in their system was wrong. I asked the tech how they managed to get me hooked up to DSL in New York in the first place if they only had my Pittsburgh address. The only answer I got to that was "we will credit your account."
Service used to be good. I have a netcom account, I have been a customer that long. But, when you can go to inmotion hosting and get sophisticated webspace, email and tools for $6.95 a month, ($3.95 if you go super cheap) and you can go to Cablevision and get a solid fast connection for $19.95, why stick with Earthlink. My only answer is my email address that I have had for more than a decade.
I used to recomend Earthlink Netcom to friends. Now, I warn them away from it.
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Review by newo2u
UPDATED: 104 days ago
member for 107 days, 2 visits, last login: 104 days ago
Saint Petersburg,Pinellas,FL
$29 per month
"Web site had decent information"
"Install coordination with Brighthouse was painless; Earthlink was cheaper than Brighthouse for same speed and term."
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4/13/2010
I called Earthlink to enroll in their $29.95 specila using Brighthouse cable for delivery. The Earthlink rep was nice enough, but told me the install would be free. I made sure to point out to her that I needed a drop and she said Brighthouse would take care of that. Brighthouse said they would, for a fee.
FIrst update: I received an e-mail from Earthlink informing me that:
Dear EarthLink Subscriber,
We're writing to confirm that the following change was made to your account via My Account:
Account Name: *******
Account Number: *******
Account Change: Telephone Contact Disabled.
Guess they really do not want to talk to anyone.
Install set for 4/16/2010...more info once installed.
Brighthouse completed install today. My Brighthouse review covers that. No other contact with Earthlink. No issues with speed or connectivity. Of course it has only been one day.
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Review by DavidLevin
Posted: 105 days ago
member for 105 days, 2 visits, last login: 23 days ago
Canoga Park,Los Angeles,CA
$59 per month
"Solid speed at all hours."
"Unable to fix email issues."
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When the cable modem was install, I got great solid speed. This speed has been consistant for over a year.
Recent email problems, and gone un-fixed for over a month. Earthlink block valid email as spam. They auto report email system, is broken. The isssue never gets fixed. The phone and online support people are unable to help. They only refer back to using the auto reply email system, which has been proven to not work.
So a long time paying customer is gets no support on email issue lasting over a month now.
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 Review by riturno
UPDATED: 112 days ago
member for 6.2 years, 2169 visits, last login: 6 days ago
Dallas,Dallas,TX
$45 per month (12 month contract)
about 10 days
Southwestern Bell
"Able to order 3/768 when ATT only offers 1.5/128."
"After sales service is not good. Only get 2 / 512 interleaved"
"Better option than ATT DSL at my location, but other options such as TWC or UVerse are faster."
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Update 2: I had called two weeks ago to see if they could do anything to improve speeds or pricing. They said that this was what was available. When canceling yesterday, I could 'speak to a manager' about getting a discount. Too late. Canceled.
Update: Connection has been improved to be more reliable. Still only getting 2 / 512 interleaved.
Earthlink DSL can no longer offer competitive speeds to this location. For a faster connection, I'll need to try UVerse, or Cable.
Calling Earthlink to check on anything is still maddening.
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Ordering: Pre-order process was good and sales people were capable. Modem arrived much faster than quoted time of 10 business days.
Set-up: Initial set-up was easy enough for my wife to do alone.
Costs: $19.90 for the first 3 months. $39.90 after. 12 month commitment.
Speed: 3 down / 384 up. Fastest tests show ~2.4-2.5 down and ~300 up.
Connection: The connection is currently unreliable with sporadic, serious outages. I am currently have not been able to diagnose whether this is interference from inside the house or if it is a problem with Covad or Earthlink. It may even be a combination of both. I'll try to sort it out but between this and the tech support, I am fairly irritated. It has made my previous Comcast cable internet look rock-solid and stable.
Technical support: Lousy. Unintelligible and poorly scripted. Unhelpful. Worse than experiences that I have had with Comcast. On the plus side phone calls are generally short because the techs generally blame my location and equipment and avoid any sort of assistance troubleshooting whether it may be something on their end.
Equipment: Zyxel 645M-UHP with several filters and sufficient cables to get started.
Follow-up: My internet had become more and more unreliable as time went on. Finally one day it stopped working. Tier 1 support was not as bad as it could have been, and was passed to (I think) the TRON group.
Covad came out and determined that there was some signal degradation with internal wiring, but even at the NID the modem that I had wouldn't work. The Covad techs modem did work at both the NID and the internal location. The tech that I spoke with at Earthlink after this was NASTY. The modem couldn't be at fault and that I would have to fix the internal wiring before anything could be done. I have no problem fixing my problems, but if the modem didn't work at the NID when it was the ONLY device installed and another modem did work, then the modem would need to be replaced.
I finally got a new modem shipped to me but doing this closed out the ticket. This has left the line in 'safe mode" so that I get 2/384 instead of 3/384. While I have had good experiences with higher level tech support at Earthlink, Tier 1 is still annoying and at least one problem child has severely tainted my experience with Earthlink.
In the end I am getting lower speeds than expected and had over a week of outage. When the contract is up, there is a good possibility of dropping Earthlink for cable or another provider.
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Review by blg
UPDATED: 116 days ago
member for 9.4 years, 3269 visits, last login: a few hours ago
Bothell,King,WA
$50 per month (6 month contract)
about 60 days
Verizon (ex GTE)
"Good speed, reliable connection."
"Long waits for Earthlink technical support."
"I think Covad makes the difference."
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I ordered on 1/13/01. Their order status page showed activation on 1/22. Got install kit on 2/1, modem, nic, filters and software. Hooked everything up, loaded software....NO sync. After 4 weeks of hours on hold waiting for TS(earthlink), colo meets, vendor meets, log updates, no log updates, it was suggested by COVAD tech that the modem might be bad (SpeedStream 5260). A week and half later received new modem and it synced. For the first week speeds were less than what I expected 400/70 - 10500ft from CO. Called TS (earthlink) - waited on hold only to have 1st level tell me "it's best effort, that's not a bad speed". I signed up for 1500/384. Asked for 2nd level and they called Covad. Covad had me on interleave? because of prior modem problems. Switched to fastpath. I've been getting 1200/110Mbps for the last 3.5 weeks. Took awhile, almost canceled.
5/17/01: Called TS and had my upload switched(reprovisioned)to 384. Now 1200/308.
11/30/03: It's been over 2 years and over all solid connection and speed. I'm lucky to have Covad as CLEC.
6/27/04: Called earthlink customer service 6/16/04 and was told my account through Covad would be upgraded to 3Mb by 7/5/04.
7/2/04: Tested 2411 / 309
4/15/06 Solid connection since Covad came out and had Earthlink replace faulty modem.
5/9/07 Still a mostly solid connection. I'd contact tech support, but I have to go through Earthlink to get to Covad.
4/19/08 Solid connection.
11//28/08 semisolid connection. I'm not sure what the problem is, neither is EA tech support. I kept this short so the folks at the Broadband Reports won't need to get a bigger frame.
4/4/2010 - All Good
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