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Review by xz4gb8 
member for 8.4 years, 1917 visits, last login: 10 days ago
updated 122 days ago
 Plymouth,Wayne,MI
 $36 per month AT&T "Reliable, consistent speed** except as noted below" "No notification of network infrastructure changes, NO IPv6" "I'm gone."
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Update February 2013 - Comcast Business Internet supplies dual stack IPv4/IPv6. Many times the speed with around twice the cost of Earthlink DSL. Earthlink still cannot spell IPv6. With regret, I'm gone.
UPDATE June 2012 - OK, System, I'm still here. Except for three or four temporary PPPoE Server failures, service is still robust and reliable. (2.5 down/.43 up) Of course, the support people all wanted me to rewire my network and reboot all elements before they would even consider that there might be a problem on their end. My standard approach is, "I did that and the problem was still there.", because, for the most part, I did and it was. In _every_ case the problem was resolved outside of my CPE.
I still want IPv6 connectivity. UVerse is _not_ a choice for me because of no IPv6 and also because Carrier Grade Nat (CGN) is due soon. My conversations with Comcast IPv6 people give me hope (but no dates). Maybe this fall.
UPDATE Nov 2010 - I want native IPv6 connectivity. IPv6 cannot be found on the Earthlink web site. Calling the sales contact number got first no recognition of the term IPv6. After I supplied my father's middle name, the rep paused and said, "We don't offer IPv6." I asked, "When will you offer IPv6?" The response was, "We don't offer IPv6." (rinse and repeat) Then I asked, "Who in Earthlink can tell me when I can get IPv6 from Earthlink.?" After consultation, the rep said I must contact my system vendor. After my pressing the point, the rep said, "Nobody at Earthlink knows." I offered my opinion about that and thanked him for his time. My rating of Earthlink Pre Sales information has declined accordingly.
UPDATE Feb 2010 - I realized that my speed was down from the ~2.5Mbps down I've had for years. I called Earthlink and the call dropped after a while. While I was on the line with another rep, the first called me back!!! I did cooperate in performing diagnostics. Then my complaint was referred to ATT. The next day I got a call offering appointment times. THEY CALLED ME, AGAIN! The ATT tech arrived early in the window, fixed the line, and told us it was fixed. IT WAS FIXED!! Except for the temporary drop in speed, my service has been rock solid.
!!!
I have to give Earthlink/ATT kudos for good and effective response.
!!!
I blame the previous problem (below) on poor training of the support personnel about the changeover.
Fall 2009
**I've had Earthlink DSL since 2001. My 3Mbps service has consistently delivered 2.5Mbps/325Kbps until they recently changed without notification from covad.net to sbcglobal.net. My speeds changed to 1.7/430.
It took three hours of online chat and telephone calls, spread over two days, to get it fixed. Most of that time was spent waiting for Earthlink to admit that they had changed their network. I finally got a fifth someone who called ATT and got it fixed and even called me to let me know. Now I get 2.5/430, actually an improvement.
Bottom line - reliable service, BOFH support - most nice people with poor communications skills and no ability to actually help. It should not take over 16 hours wall clock to get through to a helpful person. Oh, also, the sales contact would not even discuss the problem to tell me if my service terms had changed.
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Review by LyndaN
member for 2.7 years, 30 visits, last login: 164 days ago
lodged 167 days ago
- Bronx,Bronx,NY
- $40 per month
- "Decent speed for the money; Personal web space."
- "Occasional speed issues."
- "I'm not planning to switch any time soon."
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We signed up for Earthlink DSL in 2000, when 3.5Mbps was a really high speed. Due to the quality of the telephone lines we only get 2.5Mbps but it's good enough for our daily uses.
The modem was a breeze to install, and over the years I received an update from an Arescom 800 to the ZyXEL P660R-ELNK Router for ADSL I currently use.
Originally we had signed up for Netcom, and through them I was given six accounts each with 10MB of personal web space. As Netcom was absorbed by Mindspring and ultimately Earthlink, I was allowed to keep the web space and my established pages. Other services I have looked into over the years don't offer the hosting space for the price.
My only complaint is the occasional drop in speed, sometimes to 367kbps. I dread contacting support, especially when the problem is in their line, because they have me reset the modem over and over. I have the script memorized, in fact.
But when it works, it works great for the price.
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Review by matt8911test
member for 1.6 years, 40 visits, last login: 128 days ago
updated 1.4 years ago
- Riverside,Riverside,CA
- $30 per month
- (12 month contract)
 about 124 days- AT&T
- "Stable slow connection,Email address,No Caps"
- "must order modem to start then can use other modems, Tech support is hard to understand at times"
- "have to buy their modem to play ball or get ignored, then service is slow but stable."
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I considered ATT, but owner did not want extra service on phone bill, so I went with a different provider. Finally just ordered Earthlink service at 1.5MBPS down and 300kBps This cost me 15.00 per Mo for three months as a promotional offer and went to 30.00 as a regular rate. Little did I know they start charging from the date of turn on of service regardless if you have any authorised equipment or not. I wanted to use my equipment at first but the line was not turned on(provisioned). I ended up calling tech support numerous times to try to solve the no DSL sync problem. I read online that I could use my own modem but I just kept running into trouble connecting with my own equipment. Each any every way I tried to connect I failed. some tech told me they would help me when equipment was set up and then I call back when I am set up and another Tech tells me he cannot help me due to my refusal to order a modem from them. I claimed they can not support any other modem or advise me about any other modem at all- no exceptions. I took some time to look for my power cord for my equipment( about two months or more) I was dumb enough to not check my statement for the charges. I guess after trying to setup service with my equipment and failing, I put it on the back burner. Finally ordered the Zyxel modem for about 60.00 and then had to tell earthlink for a truck roll(tech visit). After that the service turned on and it was slow internet with no caps. The tech support is hard to understand at times but seem to get the job done.
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 Review by XBL2009
member for 12.4 years, 3769 visits, last login: 70 days ago
updated 2.1 years ago
- Chicago,Cook,IL
- $49 per month
- (12 month contract)
- about 23 days
- Ameritech
- "1536 downstream 384 upstream"
- "tech support is bad.....no need for winpoet with the arescom 800 modem but they instruct people to use it."
- "good connection for $49.95"
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I ordered Earthlink DSL on March 27 was given a line activation date of April 5th which got bumped to April 10th. Was told my modem kit shipped on April 11th (actually they send a notice to a third party company which then final sent it on April 16th and it showed up on April 18th.) So the only real problem I had is the modem kit taken longer then it needed.
BTW: The filters really work and are required, I had another arescom 800 hooked up on the 12th but the speed was 898K at the time because I didn't have any filters. I finally bought one at CompUSA and my speed went to 1536K. I have one filter which filters 6 phones.
Update: 9 months and everything is still running great, once in a while there is a network problem and things crawl but most of the time it's greasy fast and reliable.
Phone support still sucks and hold times can be up to an hour or more. If I need tech support or an answer I call at 2 am but you still have to wait 45 minutes. Some techs know there stuff others don't have a clue.
Update: March 9, 2002.....still running fast and reliable. I did have one or two glitches but they were resolved fast.
Update: November 9, 2002.....getting close to two years with Earthlink via Covad and service has been good. I've had only two short outages otherwise it's completely reliable which is great cause I hate outages. There phone support is bad but I haven't needed to call them so it doesn't matter.
Update: June 2003..... Well I no longer have Earthlink DSL, I have moved on.
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Review by mikebill76
member for 12.5 years, 184 visits, last login: 1.8 years ago
lodged 2.1 years ago
- Hercules,Contra Costa,CA
- $39 per month
- AT&T
- "I have been an Earthllink customer for about 10 years. They have been reliable and supprt very good."
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I have stayed with them because the service, dependability and speeds are as promised. The tech support has been very good for me when needed. When they have experienced a major area outage, when you call the system tells you they are aware of the area outage and are working the problem. No need to report again.
my speed paid for is 1.5m and always get 1.33m
my up speed is always around .32m
I am using an the original westel modem 10 years old
So I'm very happy with them and would recommend them.
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 Review by starreem
member for 12.4 years, 2282 visits, last login: 81 days ago
updated 2.2 years ago
- Raleigh,Wake,NC
- $39 per month
- (6 month contract)
- about 14 days
- BellSouth
- "best price for service in area"
- "tech suport can't talk to cust support who can't talk to sales who can't bla, bla, bl"
- "worth a try"
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UPDATE 4/1/2011 No, this not an April Fools review. I just came upon the six month mark of switching to Earthlink Cable. For the last two to three years, my DSL had become less and less stable. I went through several modems, lots of difficult customer service conversations, mostly due to the language barrier. I know the problem was with Bellsouth (AT&T). but with Earthlink as the middleman, and me at the end of the stick, it never seemed to be smooth. I finally gave up the ghost and switched, after what seemed like 8-10 months of reliably predictable outages immediately following any rain/thunderstorm. The last time I had to speak to an Earthlink rep on the other side of the world was when I switched. They sort of messed up my email addresses, didn't lose anything, but it was annoying nonetheless. My bill is now less than Earthlink DSL, faster than advertised, and all my billing and service questions go through Time Warner, not some hopelessly difficult to understand customer service rep in a far away land. I don't have TW cable TV, so I'm not paying their "penalty" for having internet without some cable/phone/internet bundle.
The poor cable guy who showed up for a late day appointment spent much longer time, I'm sure than he expected. I had not had cable for more than 15 years at my home. He had to pull cable from the pole on the street, and a second crew came back a few weeks later to bury the cable in my yard.
My speeds seemed slower with the older Linksys router I was using. I opted to install a Linksys RVS4000 gigabit router that I bought several years ago, but it constantly required re-booting with DSL. It has been rock solid with cable. I have experienced only one outage in six months, and that was repaired within 4 hours.
My upload speeds are slower than with DSL, sometimes slower than dial-up, but I'm rarely uploading anything other than web page requests. But my download speeds are consistently 6-7Mb range, well within my email, surfing, Netflix needs. I thought my service was a 3Mb speed, but maybe it was upgraded, since I don't even see a 3Mb option on their webpage anymore. All in all, I'm very happy, and sorry I didn't switch earlier.
UPDATE: 7/10/02 Way long ago, I finally badgered the one Earthlink rep who responded to me into sending the digital camera anyway. It was a POS, but it was advertized, so I think I should get it. The Enternet100 PPPoE was very buggy, always needed to re-boot computer and re-cycle the modem. A UPS solved about half of the disconnects, but the real solution was to replace the office 4 port router/switch with one port (already had plenty of ports), and use the 4port switch at home.
A few months later, I subscribed to the identical service for my small office a few blocks away. Price for both services has gone up to $49/ month. Very few problems with service. I only recall one or two times in the last 1 1/2 years when service was down, always due to DNS servers being down. Easy fix with the router, just call my brother-in-law on other coast, and type in his Earthlink DNS servers.
All in all, I am satisfied with the service.
Original review from way back in 2000:
Overall I seem happy with my DSL service so far. I've been up and running for less than a week. My only experience with faster services is when I have used the computers of associates at Universities. I needed a faster service since I was using a web based accounting software for a small business that I operate at home. So far that's been blazingly fast.
After finding this site (recommended by Earthlink Tech Support), and tweaking a few minor changes. I am getting test results consistently between 1.1-1.2 download and 100-200 upload. As fast or faster than my experiences on associates' computers. The service was sold at speeds "up to" (read: not guaranteed) 1.5m download and 256k upload. I figure I'm about 7000-8000 feet from BellSouth's switchgear.
A software disk showed up as promised a few days after order, and the hardware a week or so later. The hardware self-install was a breeze. I already had a PCMCIA NIC since I use this laptop at my office as well. The only problem with the self install is the manual was unclear as to which install CD to use to install the PPPoE software. Another CD was also included with the ZyTEL DSL modem. A short phone call to Tech support cleared that up. The most irritating problem I have now is that IE5 can't find a network connection now when I open the browser, requiring me to hit the try again button, despite tweaking IE5's options to "never dial up a connection".
The worst problems I have had are the lack of communication that seems to exist between customer support, tech support and sales at Earthlink cum Mindpsring. I have had OK experiences with Mindspring as my ISP for years now. There were numerous problems with getting my order entered properly, based on the promotional offer I got. (I still don't have the digital camera as promised!). The web page order page that researches your phone number for DSL availability returned a big fat "congratulations, you too can get DSL!", from the computer at my office, but when I actually went to order it at home that evening after work, I got a big fat "Sorry, DSL is not available at this phone number". Dare I mention I entered my home phone number on both occasions. It took the customer service rep, or maybe it was the sales rep, who knows, that actually placed my "online " order.
After reading the less than glowing reviews of other experiences, I'll keep my fingers crossed and knock on wood that my experience does not take a turn for the bad.
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Review by voodooman65
member for 11.4 years, 96 visits, last login: 80 days ago
updated 2.2 years ago
- Cocoa,Brevard,FL
- $44 per month
- about 3 days
- AT&T
- "IT is usually solid as a rock and great tools come with being with earthlink."
- "none that i can think of"
- "best bang for my dollars"
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i carry the 7mps download speed through earthlink. Via Brighthouse networks. they offer a 40 mps if i choose road runner but i ahve been and earthlink customer since it was mindspring. No problems with earthlink at all. Even customer service has helped me in some tight spots when i got separated. Hey no matter where i move if i can get earthlink i am going to use earthlink. not to many companies are worth that kind of claiom especially from me.
Voodooman65
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 Review by GypsyRN
member for 12.8 years, 5261 visits, last login: 2 days ago
updated 2.5 years ago
- Dayton,Montgomery,OH
- $49 per month
- about 5 days
- Ameritech
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I have not had earth link in so long I can't remember when I had it!
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@mindspring.com | earthlink dsl speed I can only say this on Earthlink dsl home networking set, once we changed router/modem to Netgear all in one product, the issues mostly stopped. 95% of our problems stopped getting rid of linksys router and earthlink's modem they supply. Hope this helps. | |
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 JawsincJaws Incorporated
join:2011-01-12
Woodside, NY | crap no different than roadrunner, just a different name on the bill.
total crap and worthless, just like roadrunner. | |
| | Reviews:
 ·Charter
 ·EarthLink
| Re: crap Can't agree with you there. I've been a satisfied EarthLink customer since the mid-1990s, starting out with dial-up service, briefly being a Verizon DSL customer and eventually migrating to EarthLink DSL. I've only experienced two DSL outages in the last five years -- first, when Verizon's Westell modem/router failed and I eventually figured it out, pressing the EarthLink Zyxel modem into service a couple of days later; second when saboteurs cut the fiber optic trunk lines in south San Jose, California and everyone's telephone, Internet and cell phone service, including E-911 service, was out for about 8 hours. Neither of these outages were EarthLink's fault.
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Hopelessly lost -- but making good time. | |
| | | JawsincJaws Incorporated
join:2011-01-12
Woodside, NY | Re: crap revised: good in cali, crap in nyc
howz that?  | |
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 Review by J0SEPH
member for 13.3 years, 692 visits, last login: 2.2 years ago
updated 2.8 years ago
- Cherry Hill,Camden,NJ
- $40 per month
- (12 month contract)
- about 10 days
- Covad
- "Great speed at an unbeatable price"
- "Haven't found any yet"
- "Flawless"
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Cancelled my Verizon 640/90 @ $40 service on 3/5. Ordered Earthlink (Mindspring/Covad) 1.5/384 @ $50 service on 3/6. Got emailed confirmation of order within 48 hours. Order status page at Earthlink was updated within 4 days.
My activation date was 3/14 and all went smoothly. I was provisioned on 3/16 and I was online by 5 PM with incredible speeds (1300/300) without tweaking.
It may have helped that I Fedexed a letter to Verizon Presidential Appeals pleading with them to release my DSL line in a timely manner (which they did on 3/12).
All in all I have had a terrific experience with Earthlink/Mindspring/Covad and I hope it continues.
The unexplained email and DSL outages with Verizon were totally unacceptable so I look forward to outstanding service with Earthlink/Mindspring.
Jump forward to April 20. Earthlink is WONDERFUL !
If you can qualify for Mindspring/Covad service then what are you waiting for ? Just do it !
Jump forward to 3 years later. Still with Earthlink DSL. Great speeds 1.5/384 at a great price.
Jump forward to almost 4 years later. Still with Earthlink/Covad DSL. I have just received a free speed upgrade from 1.5 to 3.0 service. Double the speed with no price increase? Life is sweet. Thanks Earthlink/Covad!
Jump Forward to 5 1/2 years later. Still with Earthlink/Covad DSL. I have just received ANOTHER free upgrade from 3.0 to 6.0 service. In addition, my monthly rate was reduced by $10.00 to match an offer only available to new subscribers. I am married to Earthlink. I cannot find one negative thing to say about them.
Jump forward to 9 years later. Still with Earthlink/Covad DSL. Still a very happy customer. Thank you Earthlink. Thank you Covad!
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Review by newo2u
member for 3.1 years, 2 visits, last login: 3.1 years ago
updated 3.1 years ago
- Saint Petersburg,Pinellas,FL
- $29 per month
- "Web site had decent information"
- "Install coordination with Brighthouse was painless; Earthlink was cheaper than Brighthouse for same speed and term."
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4/13/2010
I called Earthlink to enroll in their $29.95 specila using Brighthouse cable for delivery. The Earthlink rep was nice enough, but told me the install would be free. I made sure to point out to her that I needed a drop and she said Brighthouse would take care of that. Brighthouse said they would, for a fee.
FIrst update: I received an e-mail from Earthlink informing me that:
Dear EarthLink Subscriber,
We're writing to confirm that the following change was made to your account via My Account:
Account Name: *******
Account Number: *******
Account Change: Telephone Contact Disabled.
Guess they really do not want to talk to anyone.
Install set for 4/16/2010...more info once installed.
Brighthouse completed install today. My Brighthouse review covers that. No other contact with Earthlink. No issues with speed or connectivity. Of course it has only been one day.
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