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 Review by dbennett1106 
UPDATED: 5 days ago
member for 9.4 years, 3787 visits, last login: a few hours ago
 Menlo Park,San Mateo,CA
 Contract price not specified.
 AT&T
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Review by skunkworks
UPDATED: 26 days ago
member for 133 days, 20 visits, last login: 23 days ago
Brooklyn,Kings,NY
$87 per month
 about 8 days
Verizon
 "cheap, fast when it works"
 "deathly slow sometimes, now weekly"
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screams when the line is good, over the 3MB I'm paying for, with uploads at around 850Kb; that said, I've lately been getting dial-up speeds on a regular basis (at least weekly) for long periods of the day--even off-peak hours. I have the voice option, which annoys me because when callers hang up there is a problem with the voltage timing leading to an immediate dial tone--causing my answering machine to record a minute of dial tone. no one at Earthlink knows what to do about, if I can even get them to understand, the problem. also, I've had complaints from callers about echo on the line even though it's clear at my end. overall a good price for DSL and phone, so I can't complain too much.
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 Review by TMMerlin
UPDATED: 27 days ago
member for 6.4 years, 683 visits, last login: a few hours ago
Oxford,Oakland,MI
$29 per month
AT&T
"Had absoluetly no issues with service availibilty"
"Mindspring & EL mail get really slow sometimes !"
 "Member of Mindspring.com for 13 years. The legacy continues !"
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I have been with Earthlink [formerly Mindspring] for many years. I seldom have connectivity issues and never have billing issues. My 1.5 Meg service usually tests at 1.2 Meg. I have no reason to complain or switch service.
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Review by crash4419
UPDATED: 38 days ago
member for 4.6 years, 221 visits, last login: 38 days ago
00000
Contract price not specified.
"deleted"
"deleted"
"deleted"
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deleted
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Review by mariano615
Posted: 100 days ago
member for 7.9 years, 95 visits, last login: 30 days ago
Lake Zurich,Lake,IL
$54 per month
AT&T
"Speed is stable. Very high up time."
"Tech Support is scripted"
"I have had Earthlink since 2001 with no major outages"
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paying $54 per month for 6 down and 768 up. Per speed tests on this website, i am getting all of my bandwith. I maybe have an outage once a year, if that (at least one that i notice). I have no trouble recommending this service.
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 Review by fatness
UPDATED: 159 days ago
member for 9 years, 6051 visits, last login: a few hours ago
fishing
$49 per month (6 month contract)
about 28 days
Verizon
"Communicated well, installed quickly, works fine."
"None yet, still waiting for them."
"Happy Camper."
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I got bounced from my free ISP, so rather than find a pay dial-up service to go with my second phone line, I decided to get DSL through Mindspring/Earthlink, eliminate the second phone line, and pay about the same.
Mindspring/Earthlink told me our line was OK for DSL service, I signed up. 2 1/2 weeks later Verizon did their work on the line up to the house. A week after that Covad (WHO COMMUNICATED FREQUENTLY AND VERY WELL BY THE WAY----no I don't work for them) installed the modem etc, and we were up and running.
I am still waiting for the problems to start, but none have. Always connected, read tons of useful info here on DSL Reports and tweaked (I used to think that was a sexual term) my system a little to get it running faster.
Earthlink support is a longer wait and less knowledgeable than Mindspring support, but I haven't needed them since installation 3 weeks ago.
If things continue well I will update, and if things go south I will update. No complaints, and I love DSL Reports.
DATA: ordered whatever speed was offered (I believe it was 192/192, don't remember) for $ 49.95/mo. plus free modem and install; I get 240/270 avg. on tests. Home equipment is an HP Pavilion 8560C. PPPoE. Other bad experiences: none. Other good experiences: my dog is licking my hannnnnnd.
I got Mindspring /Earthlink DSL on Nov. 1, and kept having problems with blue-screening-------------the monitor would click, and the entire computer would lock up. Talked to Mindspring Tech Support and they suggested uninstalling EnterNet and installing WinPoet, which I did. It ran great the first day, slow the second day, and stopped cold the third day. I kept getting the "Error 629--The port was disconnected by the remote machine". Tech Support sent me the instructions for how to deal with Error 629 and what it meant. I HAVE SAVED THESE INSTRUCTIONS----E-MAIL ME IF YOU NEED THEM. I followed the instructions, screwed it up the first time, got it right the second time, and my connection is much better. No more blue-screening, always on, no outages. It seems I hadn't completely uninstalled Enternet stuff, and had also uninstalled and reinstalled Winpoet in an attempt to fix things. There were registry entries and adapters and all sorts of other stuff I had left on my machine which was interfering with WinPoet installing cleanly and running.
My speeds vary widely. In the AM they are around 1100kbs, and every evening they are between 300-400kbs. I don't know why this is, and I'll probably root through DSLReports to find ideas. There is a lot of help here. Even at the slower speeds the performance is fine for me, but I want the best I can get. I also constantly have a 4% packet loss on the last hop of the West Coast Line Quality Test. Will try to find out more about this. Still pretty damn satisfied. It is fast and it is always on, and Earthlink/Mindspring helped me with my problems.
DATA: ordered whatever speed was offered (I believe it was 1.3/384, don't remember) for $ 49.95/mo. plus free modem and install; I now get 360/270 avg. in evenings and 1100/350 avg. in morning on tests. Home equipment is an HP Pavilion 8560C. PPPoE. Other bad experiences: EnterNet software failed. WinPoet failed until I installed it right. Other good experiences: too graphic to describe here.
UPDATE: April 20, 2001: Still going strong. Speeds constantly around 1200/300, with pings in mid 20's. Love it.
note: I'm a moderator here at DSLR/BBR, but that doesn't make this review any more or less valuable than anyone else's review.
Updated January 25, 2003: I haven't updated my review in a ong time because: it still works just fine. I've been without service maybe 3 hours during the whole last year, and considering what other people go through with other ISP's, I have no complaints about that. Speeds still run about 1310 down and 300 up, and my pings seem to have stayed steady in the upper teens when I run a traceroute, and in the low 30's when I run a Line Quality test at BBR. The few times I've needed help with Covad's end of the service, I've just e-mailed the Level 2 Tech at Mindspring and it has been taken care of by getting Covad to reprovision my line. I'm not saying this is the best service around, or the fastest, but I'll be damned if I have any complaints about it. $49.95 a month is the current rate. I'm satisfied.
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 Review by woody7
UPDATED: 160 days ago
member for 9.1 years, 4469 visits, last login: a few hours ago
Torrance,Los Angeles,CA
$50 per month
about 10 days
AT&T
"Had the service for 10 years now, only 2 outages in that time. Not the fastest,1500/350,but very reliable due to Covad"
"Have to deal with Earthlink before Covad for support."
"If price isn't an issue and reliability is , t han Covad is the way to go"
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Had Mindspring when purchased by Earthlink. Elink jobbed the install out to Covad.took about 10 days from order to install, also showed up on time. 1500/128 $50 (price not as important as reliability), actually 1350+-/350+-.Rock solid ! I believe a speadstream modem, have had the same one for 10 years now. Installed on a fax line that I had, I guess they don't do dedicated lines anymore, thats why I haven't changed. All in all a good experience. If I need to download, do it at work, with Cox business cable. Only legit stuff though.
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Review by SolarDog
UPDATED: 187 days ago
member for 3.5 years, 92 visits, last login: 111 days ago
Saratoga,Santa Clara,CA
$29 per month
"Excellent, solid, reliable connection"
"None... I know, but really none."
"I love you Earthlink...well, not LOVE love, but close."
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Been with Earthlink since 1999 and have no complaints..I really don't. I finally was able to get DSL in my area a couple years ago and switched right over from Dial-up to DSL in one of the most seamless transitions Ive ever experienced with any product or service Ive owned. Amazing really as Ive never really thought about it until now and that is the ultimate sign that something works well.
*******
Well, about 2 years since my first little review^^ and one morning to my surprise, my connection has more than doubled...for free. No one will be able to pry me from Earthlink ever. By far the best experience with anything, anytime, ever.
Followup comments:  
jchambers28
join:2007-05-12
Alma, AR | land line phone does earthlink still require a landline phone? | |
| | RogerADSL
join:2004-12-10
Lawrenceville, GA | Re: land line phone with the exception of Verizon territories, yes. | |
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Review by triode_fan
Posted: 197 days ago
member for 5.1 years, 11 visits, last login: 197 days ago
San Jose,Santa Clara,CA
$70 per month
about 30 days
Covad
"Very Reliable"
"Advertise 8 M but really only got 5.6 M"
"Have not found better alternatives for the last 5 years"
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Believe it or not, I have been with Earthlink DSL and Home Phone service for 5 years. I had some problems on and off 3 times over the course (mostly the problem with ATT) - Earthlink uses Covad and Covad uses/leases ATT infrastructure. I subscribed to the 8 M service but consistently get 5.6 M which is not too bad. I like the VOIP since I do not need another VOIP box at home. I just plug my phone in as usual like a land line. It continues to work even I have a power outage at home as long as the CO is powered up.
Domestic long distance is free and you can do block calls, call forwarding, voice mail but lack some of the fancy VOIP services like click 2 call, etc. International rates are very competitive.
Have been thinking of switching on and off a few times but have not been able to find something better nor cheaper with the same throughput. Verizon Fios or ATT U-verse are not available and I do not want to get Comcast due to all the horror stories.
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Review by marvista
Posted: 217 days ago
member for 3.1 years, 30 visits, last login: a few hours ago
Del Mar,San Diego,CA
$40 per month (12 month contract)
about 7 days
"Connection to house was painless"
"Cutomer service was just plain unaware"
"Not as fast as cable, but more consistent"
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I was getting fed up with Time Warner - service glitches, price increases, removal of features, useless support, etc.
Earthlink claimed they could get me 6Mbps/800Kbps service, which was a surprise to me since every other DSL provider said I was too far away from the phone switch to get more than 768/384Kbps.
Installation was painless - although I was surprised to see an AT&T truck out front, since AT&T was one of the companies that said they could only provide very slow DSL. Getting connected was also simple - up in no time and able to browse. Then I connected my router and found that incoming ports were not coming through (I run my own private mail server, and that was pretty important). So I called Earthlink technical support. The first level support person didn't understand what incoming ports were; the second level support did and claimed that Earthlink does not block any ports, and it must be my router. To make a long story short, 7 phone calls later I finally got the DSL modem switched from router mode to bridge mode, and everything worked great. Its turns out there is very nice writeup on how to switch the mode on the Earthlink web set, but there is nothing that tells you when you might need to use it, and none of the customer server people knew it was there. I only found it by searching for documentation on the DSL modem, and there was a link from some forum back to the Earthlink web site. Getting through that process took 4 hours rather than the 5 minutes it should have taken. I do have to say though that aside from this gap in their knowledge, the Earthlink support people were more pleasant to deal with than Time Warner. They were trying to be helpful, whereas with Time Warner I always got infuriated by their attitude that everything must be my fault.
Anyway its up. Speed is about 4.5Mbps down 700kbps up, has been pretty consistent and responsive. VOIP works pretty well, although if there is a lot downloading it get cramped. Streaming is fast enough for everything we do.
It turns out that Earthlink uses Covad, and they have their own processing which is why they can provide the so called 6MB speed, while AT&T is only at 768/384Kbps. Earthlink also still has Usenet included. Its capped, but pretty handy for some things. Plus its $40 per month after the initial discounts disappear, versus $52 for Time Warner.
Overall, pretty happy. Maybe at some point I'll regret not having the 8MB that I would get most of the time with Time Warner, but then again I won't have to deal with slow nights and weekends when sharing the cable.
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EarthLink
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Re: Sadly Mindspring only lasted 6 Years and you've been a EL'er
Mrs
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