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 Review by ebone 
Posted: 1.2 years ago
member for 7.7 years, 919 visits, last login: 52 days ago
 Davis,Yolo,CA
 Contract price not specified.
 "I can get on the interwebs fast!"
 "Not a one."
 "Plain and simple: really good service"
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All joking aside, omsoft is fantastic. They are small and that is not a hindrance. We have had omsoft dsl service since '02 and only twice have we had issues and both times, the owner, Rob, sent a service person to our address to investigate the issue on the same day we called. If you like quality service and supporting a top notch small business, I say drop the multi-national corporations that you are currently throwing money towards and get omsoft.
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Review by bathurst
UPDATED: 2.3 years ago
member for 4.5 years, 31 visits, last login: 302 days ago
Davis,Yolo,CA
$25 per month (12 month contract)
 about 7 days
 BellSouth
"Davis Community Network free courses, local offices, Unix sh, 5 e-mail addr, web site help & local publishing, 10 Gb netnews."
"None I can think of."
"Outstanding university community ISP; DCN offers free courses for beginners & others."
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Can't imagine a better ISP. (Purchase by joining DCN.) Other options: As her friends tell her of the local phone company's nationally affiliated ISPs (with long contracts and unending, hidden fees), and Comcast (slow with almost sadistic employees) with Lingo (what more needs be said), a granddaughter regularly starts to throw away her mother's package: very reliable 1 Mbps (now 1.5) download link, 384 Kbps upload link, (enough for video SIP phones on a Mac) and free DCN classes. Young people. Installation: I believe DCN had Omsoft handle the local telco; & either DCN or Omsoft sent a young man who competently connected her Mac (though I modified it). First DSL modem died after a couple years: verified quickly over the phone, we picked up a new Efficient Networks Speedstream 5100. We only wish the DSL modems would sleep when not in use, as all other computing components do. Usually very competent help by phone or e-mail, though occasionally someone has at least tried hard. Always a very pleasant experience. Never a threat to even slow our connection when bill couldn't be paid for nearly a year. Volunteers offer free classes in downtown Davis, and DCN was associated with the local Linux Users Group. One small organization fits all needs. - retired supercomputer consultant
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Review by rhf
Posted: 3 years ago
member for 5 years, 36 visits, last login: a few hours ago
Davis,Yolo,CA
$35 per month
SBC
"Real live knowledgable phone support!"
"Sometimes slow with email response"
"Use Omsoft, forget the big guys"
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Have had ADSL with Omsoft since it was first available here in the fringe area of Mace Ranch. Worked fine, though I noticed the line would drop whenever someone would pick up a phone even though we were using line filters. When I called, Omsoft recognized it was a line problem and dealt with Pacbell (now SBC now AT&T??)...fixed in a day or two. Try that with a huge corporation! They've come out to my house TWICE to help with Windoze install problems, NO extra charge!! I have 1536/384 static IP. BTW, I have the internal modem, just called to see about an external modem, they have them for $35 in-store which seem pretty reasonable to me.
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Review by rholderbein
Posted: 4.6 years ago
member for 4.7 years, 6 visits, last login: 4.4 years ago
San Antonio,Bexar,TX
$29 per month
Southwestern Bell
CLEC party: Southwestern Bell
"Excellent customer support"
"none"
"The very best ISP for DSL in Davis"
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I ordered 1500/384 PPPoE service, expecting something less at 15200 feet from C.O. The actual speed is 1492/380 - excellent for this distance. Davis is still a relatively small market with SBC holding the monopoly on the CLEC side. At 29.95/month Omsoft is the same as a 1-year contract with SBC and becomes cheaper after 1 year (SBC jumps to 39.95/month after 6 months). Since I had a DSL modem, Omsoft waived the 1 year contract, otherwise the early termination fee is 29.95 (compared with 150.00 for most ISP's, this is chump change).
Before I moved to Davis, I made the mistake of ordering Earthlink DSL, then immediately cancelled the order. It took 6 weeks (and 8 phone calls) for Earthlink to get their act together and disconnect me. Going with Omsoft was the best decision I've ever made. One phone call and instantly you're talking to a knowledable person who can solve any problem. During my ordeal with Earthlink, they were right there providing technical assistance. They even managed to switch me over with no downtime. This level of service is unheard of in the DSL industry and even more amazing at this price. The icing on the cake - spam dropped from 20 a day with Earthlink to zero with Omsoft.
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Review by paxmachina
Posted: 5.1 years ago
member for 5.1 years, 2 visits, last login: 5 years ago
Davis,Yolo,CA
$39 per month
about 6 days
Southwestern Bell
"great support by phone and e-mail, great deal on static IP ADSL"
"none really, except I live too far from telco"
"solid local DSL provider, if you're sick of big telco's brushing you off, get Omsoft"
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I ordered a BASIC Static IP ADSL package (384kbps to 1.5Mbps down) from Omsoft. I put the order in and several days later I was connected, super easy. However, I was a little far from the switching station and had static on my line. They bent over backwards working with SBC, and on their end to get my line up to a speed that I was satisfied with. I had to cancel my subscription after they exhausted all their options to improve my line.
I heard great reviews about Omsoft from many people in Davis and I really was looking forward to being a customer. Their techsupport was always there when I called and my e-mails were literally answered a few minutes after I sent them. They also didn't charge for the brief period of service as we troubleshot my line.
I highly recommend Omsoft to people who are new to computers because of their excellent customer support. I also recommend Omsoft to the most computer savvy broadband subscribers out there who are tired of being shuffled between customer reps reading off queue cards.
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Review by Dammenion
Posted: 5.7 years ago
member for 6.4 years, 389 visits, last login: 1.4 years ago
Paradise,Butte,CA
$105 per month (12 month contract)
about 24 days
SBC
CLEC party: New Edge Networks
"Great service and support."
"High latency and cost"
"Better then dialup but didn't help for online gaming"
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We ordered 144/144 IDSL with static IP and 3 e-mail addresses last July after years of dial-up with no hope of broadband coming to our house. I live 20k feet from CO, so most xDSL is out, Cable doesn't serve our street yet and I'm into online games so Satellite is out.
Install took a bit longer because they had to run new lines under our street and to our house. However Omsoft gave us updates on progress.
The service has been stable with it going down one time for 3 days in December. The second call to omsoft had us back up while I was still on the phone and hasn't been down since. They even prorated our bill without us asking for it first.
I was disappointed when we first got connected and saw that I cannot get lower then 100ms on any server with 65ms to the first hop. I used to get about 130ms on dial-up so it was a huge let down for gaming, but it's still more stable then dial-up since I've never lost connection.
Out of all the ISP's I've ever had Omsoft has the best customer support I've ever seen. You can get someone on the phone in the first few rings without any wait.
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Review by Wakkow
UPDATED: 6 years ago
member for 8.7 years, 40 visits, last login: 4.9 years ago
Davis,Yolo,CA
$53 per month (12 month contract)
about 14 days
SBC
CLEC party: SBC
"Reliable, decent speeds, fast tech support, great pric"
"Ran out of modems so had to wait for more to come in"
"Great price for the service we get. Recommended to anyone"
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I ordered the 384/128 static ip about two weeks before I moved in (to get the ball rolling). Order process was quick and easy and when I moved up, I was hoping to get the modem the next day and get going. Unfortunately they ran out of the modem I needed or something, so I had to wait for more to come in. No biggie; a few days later I installed it with no problems.
The speeds have been pretty good up here in north Davis and so far it's only gone down once for a minute or two. Seems pretty good to me considering all the horror stories I hear.
If you're in Davis and looking for a dsl connection (as most of us students are), go for Omsoft.. Comparitively to friends with Pacbell, Omsoft comes out way ahead so far.
[UPDATE 10/03] I've had DSL in the same apartment for over two years now and am still pleased with the service. Every couple months it goes down (still have a connection but can't get anywhere or ping anywhere) for a few minutes, so I can't say it's been 100% from the beginning. Besides that the uptime and speeds have been great.
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Review by ddeyoung
Posted: 6.3 years ago
member for 6.9 years, 4 visits, last login: 3.5 years ago
Sacramento,Sacramento,CA
$59 per month (12 month contract)
about 7 days
SBC
CLEC party: SBC
"Owner answers phone. Zero wait tech support (for now)."
"Bit spendy, but I believe you get what you pay for."
"If you rely on DSL for work or business, I highly recommend OMSoft!"
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384-1.5/256
Install was quick and easy.
$59.95 per/month for one static.
$3 per/month for extra IPs.
I upgraded from 128k upload (when I moved) because I run several IPSEC tunnels and serve some family web content. The extra BW makes a huge difference.
I've had my service for a year now and I can truly say that these guys are remarkable. As a network engineer with a more than passing interest in security, reliable service is of utmost concern to me. I need to be able to access my customer's networks at the drop of a hat and downtime isn't an option. OMSoft has earned my respect as an excellent provider.
Case #1... less than 30 days after I fired up my DSL through them, I had to make a hasty move. Luckily, my new place was in their service area. I unplugged the CPE, drove it 10 miles to my new place, and called them. They were able to perform a "live cut" while I was on the phone. While I don't know if this is a service that they can provide at the drop of a hat always, I was amazed and thankful. That incident alone was worth the price of admission. If I hadn't lived it, I wouldn't believe it.
Case #2: The only bump I had was about 6 months into my service. My DSL went out suddenly one afternoon. After "pinging around" from another location, I could tell that the network segment that OMSoft put me on was okay and that mine was the only line down. I called to see if they knew of a problem. During the course of checking, the person who answered the phone (on the 2nd ring) saw that my IP addresses (I have 3 statics) had been changed somehow in their system. He immediately changed them back and appologized for the inconvenience. OMSoft was able to correct there own mistake within 15 minutes of the problem being detected. This has actually happened to me with another provider and it took them 3 days to believe that IP addresses xxx.xxx.xxx.xxx-xxx were really mine and not whatever silly addresses they had on record. Kudos to OMSoft again for fixing a mistake quickly and with a smile.
In my line of work I've dealt with just about every IAP in the NorCal area, including the big boys, and I'll venture a guess that for as long as OMSoft is around, they will be able to count me as a customer.
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Review by Reverend Ike
Posted: 6.5 years ago
member for 8.2 years, 1387 visits, last login: 344 days ago
Sacramento,Sacramento,CA
$49 per month (12 month contract)
about 14 days
SBC
"Quick telephone and email response, problem-free"
"None so far"
"Professional service from a local provider"
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I was a DirecTV refugee and I am on an RT, so I was restricted to using SBC (PacBell) or an SBC reseller. I narrowed my reseller choices to DSLextreme or Omsoft, and decided on Omsoft because they are located only about 50 miles away. I basically just wanted my service (1500/128 static IP) to be transferred to a new provider as seamlessly as possible, which they did. Part of the 14 days to get connected was due to waiting for DirecTV to release the line, plus I was in no hurry since I had dialup for the interim. I haven't had any problems, and the couple of questions I had were answered promptly - no waiting in queues. Either someone answers immediately, or you leave a message and someone calls back, usually within minutes. You can't get that with most ISPs these days ... 
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Review by City Hunter
Posted: 6.6 years ago
member for 8.1 years, 287 visits, last login: 3.3 years ago
Sacramento,Sacramento,CA
$59 per month (12 month contract)
about 7 days
SBC
"Fast activation time and very friendly staff, They have the best deal for static IP account"
"Their web site could be much more user friendly"
"Highly recommanded, especially if you want a true static IP(none PPPOE) DSL"
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I work for one of the largest national DSL provider, I know how badly a DSL installation can go wrong sometimes. I was looking for someone can provide me a static IP address with at least 256K upload speed and will allow me to run a small web, game server for less than 65 dollars per month. The company I work for doesn't have static IP available for my address. Since I am over 18000 feet away from CO, so most ISP who uses Covad line will not be able to provide service at my location. My only hope is get service through PacBell or ISP that will use PacBell's line to provide me service from PacBell's RT (remote terminal). Omsoft caught my eyes from some ads they run on a local computer publication, plus someone mentioned it to me as well before.
Even I was very skeptical at first, but great reviews at DSLReports.com convinced me to give a try. I ordered the Super Package, which gives me true static IP connection (not PPPOE) 768k-1.5m/256K with 1 year term for $59.95 per month. The service was activated about 7 days after I placed the order. I chose to use my own modem in the beginning, had trouble to get sync up. Omsoft opened a ticket with PacBell; surprisingly PacBell sent a tech out the very next day. Finally it was determined that the modem I have from previous ISP only support PPPOE. My gf went to Omsoft's office pick up a new modem and it worked right the way. It was not Omsoft's fault anyway. I really really appreciate them sending out a PacBell tech in lighting speed timely fashion.
I was checking my speed on various DSL speed test sites, didn't really get very high scores, it was about 400-500k down, 224k up. I sent an e-mail to Omsoft for seeing solution. I was informed the speed score I got from web based tester that test speed through port 80 is the speed went through Omsoft's DSL cache server. It’s not the real speed between Omsoft and my DSL line. I tested again by downloading some large files from fast FTP sites, I can see I am getting about 900-1000kbps download speed, the upload has been pretty consistent 234kbps. The speed is not perfect for me, I was thinking to get at least 1200kbps. But I guess probably that's what my line can handle. But I am pretty happy with my speed now, not a lot to complain about.
Some suggestions:
I think Omsoft can make their web site more user friendly and add more functionality, such as a consolidated interface for customer to manage account information, more organized and detailed tech support documentation.
Signing up the service does require sending in a copy of signed contract through snail-mail. Whether or not people can have the service at certain location cannot be checked in real-time on the web site. I hope the signing up process can be more simplified. But it's not a big deal at all.
I have seen a lot of small DSL ISPs being bought up by the bigger fish. I just hope Omsoft will grow rapidly and keep providing the great service. Staffs are friendly and know their stuff. For people in Sacramento and Davis, CA area, if you are in the market of a DSL provider, I highly recommend Omsoft to be your #1 DSL ISP choice. Maybe Omsoft doesn't have the best promotion out there for basic DSL comparing with big companies. I think you will soon realize that the few bucks you "saved" from big companies is not worth the time you wasted on their tech support and customer service.
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Omsoft Technologies
