dslreports logo

    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon


how-to block ads

Sprint Broadband Direct page on DSLReports
Six Month Rating

bullet 360 reviews (148 good) (117 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by alanxenos See Profile

  • Location: Winnetka,Cook,IL
  • Cost: $88 per month (24 month contract)
  • Install: about 1 days
Good "Good price, LTE"
Bad "Connection drops, 3G speeds"
Overall "Good for the money still, good LTE speeds but abysmal LTE"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

My Other Reviews

·AT&T U-Verse
·T-Mobile US
Bought my Nexus S 4G at Best Buy for a buck. I am on day 22 of my 30 day trial, and I plan to stick with them. Good service, good reliability, and OK speeds. The only issue, and this is an issue with the device, not the network, is frequent 3G drops when moving (on the bus/subway etc.) and in buildings
I replaced my NS4G a month ago with a Evo Shift, and have never had the 3G/1X handoff issues, and 4G service is impeccable in my area.
Now have an Evo LTE, and couldn't be happier.

member for 5.9 years, 526 visits, last login: 3 days ago
updated 1.1 years ago


Fremont, OH

Sprint Broadband Direct

this company has been shut down for YEARS. Sprint Broadband Direct was Sprints WiSP. Not their current 4g network.

Review by arjj See Profile

  • Location: Newton Center,Middlesex,MA
  • Cost: $35 per month (24 month contract)
  • Install: about 3 days
Good "price, theoretical mobility"
Bad "tech support, reliability"
Overall "I'm in the middle of a 30-day trial, and it's likely going back."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

I love the idea of mobile broadband, but several days after getting this my connection speeds dropped substantially and I was unable to hold a connection. Repeated calls to tech support convinced me that the reps didn't really have an understanding of the modem I was provided and didn't really care about solving the problem. An email to Sprint brought forth a reply that was nearly a plea for me to cancel service and return the device. All in all, a head ache not worth the $10/month that I was saving.

member for 7.6 years, 35 visits, last login: 3.2 years ago
lodged 3.6 years ago


Review by Dest See Profile

  • Location: Naperville,Du Page,IL
  • Cost: $39 per month (24 month contract)
Good "Good Presale Info"
Bad "none yet"
Overall "none yet"
Pre Sales Information:

May 14 - Order Placed

Very Detail Pre-sale information(term agreement, what the service entails and the service offered), Seems like lots of people been ordering lately in Chicago area as the guy said the install date is looking like late June. Damn Should have order when i first heard about it! only took 1 week back then =( I will update here as the order go along

May 18 - Updates

Got a message on my answer machine saying that they have schedule an install date of June 8th and asking me to call and confirm the date

Final update

the installer came and said i need a 30 foot antenna pole on top of my 2 story house to get a decent signal, end up declining the install

member for 14.4 years, 4931 visits, last login: 27 days ago
updated 3.8 years ago


Review by CHICAD See Profile

  • Location: Oak Park,Cook,IL
  • Cost: $60 per month (12 month contract)
Good "Mobility...4G capability"
Bad "Need more towers and too many disconnects!"
Overall "Excellent concept in its infacy, however, need to work out the kinks while in full deployment."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

Excellent service when connected and tower nearby.

member for 8.5 years, 50 visits, last login: 4 years ago
lodged 4.1 years ago


Review by TScheisskopf See Profile

  • Location: Belvidere,Warren,NJ
  • Cost: $44 per month (12 month contract)
Good "Embarq is incredibly competent."
Bad "Embarq is not in charge of policy for the entire Broadband industry."
Overall "Taken as a whole, you cannot do better. You can do a lot worse."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

10 solid and largely trouble free mbps for $44.95/mo and no cable loops and price hikes. Who can quibble?

member for 9.5 years, 1179 visits, last login: 3.9 years ago
updated 5.3 years ago


Review by orlandvic See Profile

  • Location: Orland Park,Cook,IL
  • Cost: $45 per month (24 month contract)
Good "Fast until last year"
Bad "Speeds where slowing down"
Overall "Well, There is no more Sprint Broadband Direct , Only Sprint PCS"

Having this Sprint Broadband Direct since 2001, of course Contract was up. I only had three service calls June 2007 & Nov.2007. First antenna went bad after 6yrs. Sure we'll fix it for $99 each or sign up again, then we'll fix it free. 2nd replacement antenna lost signal in Nov.2007. They also chaneged modem & 3rd antenna replaced Nov 16.At No cost to me.

Download speeds around 1400 to 2700 Upload only at 170 at most all are slowing down along with the bandwidth.

I was told their new wireless sys. will be out 2008. monthly price for me is $45 Mo. I got them to lower the price for being a long term customer. Normal price is $59/MO.

Good experience still fast. Bad experiences when its down its down. service dept shuts its service phones at 9 pm GMT. Your out of luck that night. Well as of June 2008 there is no more Sprint Broadband Direct, $45/Mo. Good Bye. Now its $60/mo for Sprint PCS.

member for 13.5 years, 99 visits, last login: 1.1 years ago
updated 5.9 years ago


Review by azwoodman See Profile

  • Location: Gilbert,Maricopa,AZ
  • Cost: $39 per month
Good "they are gone!!"
Bad "I actualy liked them...at frist"
Overall "I now use Cox HSI"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

Next week I will have SBBD for 2 years, contract up. I'm not sure what SBBD will do to me. I would like to keep it but they need to fix the packet lost and outages. I would like to game on the net but can’t with SBBD. Cox just got to my area so I will have to make a choice soon.

In the 2 years I have had a lot of truck rolls and they all ways made me feel like it was my fault the connection did not work. BUT on the last truck roll 4-5 weeks ago I was told I was in a " no service area"!! If that was the case why did they install the development behind me?? They installed there until the cutoff in October 2001. I can see 5 pizza boxes from me computer room's window.

Any way, the long waits on hold, being told that the bad service was my fault because of my PC, and then begin told I was in a "no service area" (but they took my money each month with out mentioning this) has left a funny taste in my mouth.

If they raise the price equal to COX or there is no improvement by the end of the year I guess a change is will be in order.

member for 13.6 years, 1809 visits, last login: 249 days ago
updated 5.9 years ago


Review by s0121 See Profile

  • Location: Coldwater,Comanche,KS
  • Cost: $49 per month
  • Install: about 2 days
Good "Speeds are faster than the 700 mhz system"
Bad "Tech support is rather iffy"
Overall "Very good for this area"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

United upgraded me from the 700 Mhz Airspan modem to 900 mhz modem, speeds went from 184-483 kbps download / 125-99 kbps upload to a very solid (3 months now) - 1449 kbps/652kbps... a great improvement... but as soon as the speeds went up, service suddenly on Newsgroups was throttled, (via Cox.net) to less than 33.6 kbps with average of 23.8kbps.. for 49.95 a month United Telcom service is GOOD, but affilate with Cox.net and Newsgroups being throttled is crap.. The upgrade from the AirSpan 700 mhz modem to 900 mhz modem was excellent.

ISP UnitedWireless (United Telcom) says they do not CAP nor Throttle anything and have no idea why suddenly after almost 3 years my Newgroups speeds were throttled, they have contacted Cox.net but I have heard no reply back, this has been over 30 days ago. trace route :

1 37.270N, 99.326W Snuffy-PC

2 1 - Unknown

3 2 1 Unknown bmsb500.unitedtelcom.net

4 3 2 Unknown ucomadm-70-182-239-1.ucom.net

5 4 3 Unknown wsip-70-167-59-69.ks.ks.cox.net

6 5 3 Unknown ip70-183-65-213.ks.ks.cox.net

7 6 - Wichita

member for 12.4 years, 149 visits, last login: 4 years ago
updated 6 years ago


Review by paragasn See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $54 per month (24 month contract)
Good "Initially, download speed was excellent for many years (i.e. 5+ yrs)"
Bad "Recently, download is starting to be slower than DSL."
Overall "Still, a very good service in the San Jose,CA market."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

When I ordered this service over 6 years ago (11/25/2000), DSL was still not close to my location and cable modem was not yet available. So, fixed wireless from Sprint Broadband Direct was the only available service at the time. I started with a 2 year contract at $49.95 per month and after the 2 years period was over, the price went to 54.95 per month. The equipment provided was a "Hybrid" modem and the familiar rectangular dish install on our roof facing Monument Peak in Fremont. I had no major issues all these years because I was getting download speed that was better than DSL and close to cable modem speed (i.e. 1K to 5k kbps). But recently, the download speed was starting to get slower than dsl now and then. So, it might be time to look at other alternatives at a lower cost per month. As of 8/11/2007, the connection speed has started to be very slow, just slightly above dial-up speed. The connection would lock up and freeze, not good when you are doing banking transactions. As of 8/31/2007, the speed was at the high end (3Mbps to almost 5Mbps) at around 3.45AM. But eariler in the evening and during the day, the speed was below broadband speed (in the ISDN range) and sometime closer to dialup. Does anyone know what's going on with Sprint Broadband Direct? An earlier review said that Sprint Broadband Direct was terminating in their area as noted in a letter notification. We got the same letter notification on May 19, 2008 with a termination date of 7/31/2008. So we switched over to Comcast effective June 1, 2008.

member for 13.7 years, 235 visits, last login: 5.5 years ago
updated 6.2 years ago


Review by mwvsnet See Profile

  • Location: Chicago,Cook,IL
  • Cost: $54 per month (12 month contract)
  • Install: about 13 days
  • Telco party Sprint
Good "Allways on - works like a T1"
Bad "Up load speed still needs to be better 175k tops just does not cut it"
Overall "This is for a person with dialup to upgrade to if they can't get anything else"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Value for money:

Sprint Broadband Direct was ordered today 04/03/01, will be installed on

On 4/17/01 Sprint tech arrived at 2:15pm, 3 hours later the service was up
and running. This tech knew just what he was doing. Speed test from Linkline
at 11:28pm was 1.086Mbps down/216Kbps up not bad for 49 bucks. We shall
see if it remains like this for a while. Megapath speed test at 11:38pm was
1.262Mbps down/213Kbps up. This is all good. I am not using their mail servers
or DNS servers at all for now. All most as good as ADSL service but not even
close to SDSL service.

On 4/19/01 service is still running great, upload speeds and down load speeds
are still the same. Now if they could just get the up load speed up some more
that would be a good thing.

7/21/01 Well 90 days later still going strong, for 50 bucks not bad at all.

764951 29th 60617 sprintbroadband 5440/33 1500/384 21 il.sprintbbd.net
764951 28th 60617 sprintbroadband 3980/173 1500/384 18 il.sprintbbd.net
764951 27th 60617 sprintbroadband 3837/35 1500/384 18 il.sprintbbd.net
764951 24th 60617 sprintbroadband 1421/121 1500/384 09 il.sprintbbd.net
764951 23rd 60617 sprintbroadband 1283/123 1500/384 23 il.sprintbbd.net
764951 18th 60617 sprintbroadband 1262/213 1500/384 00 il.sprintbbd.net

7/28/2003 We now have 4 ip's so our cost has gone up but for the money
it is worth it. The upload speed stills sucks, we have been down only
once in 2 years for about 2 hours due to network/modem problems.

7/16/2004 We now have three ip's & have not been down at all for all most
a year. The max speed has topped out at 7.6MB at 2:AM & the slowest
speed has been around 700K at 1:PM very bad day all day. For the money
this has been the best broadband connection we have ever seen. It is still
twice as fast as cable & 3 times faster than dsl without the distance limits.
We are looking forward to see what Sprint Broadband Direct will replace
this service with, I have been told the new service will have a upload speed
of 900k. Can't wait for that.

08/06/2004 Another bad day for Sprint Broadband speed test came in at
800K down & 12.8K up. Will run another speed test at 9:PM today.

08/17/2004 Micro outages have been a major problem for the last 3 hours.
Problems started at 6:PM & is still going on at 9:32PM, this my third attempt
to finished this review.

08/31/2004 Modem needed adjustments up/down speeds went in the toliet &
that lasted all day until 7:05PM.

09/07/2004 New modem was installed, everything is back to normal.

09/13/2004 New top speed test record, from my dish to Sears Tower was
14.5MB that is twice as fast as the top speed test for last year was 7.2MB.

09/14/2004 The service is running good today, but it is very bursty & all large
downloads/uploads starts off very fast then slows down. Adverage upload
speed is 120k & download speed is 2.5MB.

09/21/2004 Sprint BBD service has been running great since they installed
the new modem.

09/27/2004 Sprint BBD service still running just fine for now.

10/05/2004 Bad day for Sprint BBD speed test from DSL Reports is at
96K up & 600K down, also Sprint BBD speed test from Sears Tower is
at 919K down. Service not working to good today.

10/05/2004 Things are getting worse, 3 hours later the numbers are slowing
down even more. New download speed is 486K & upload speed is 144K.
I did not check Sears Tower speed. Today's service is now the pits.

10/27/2004 Speed test to Sears Tower did not work, had to call TS & they
needed to reset the connection. Sears Tower test over 5MB's, things are
back to normal.

01/04/2005 Service is still running normal for now. When is the new wireless
system coming out that is the question? We added AT&T VoIP service to this
connection & so far no problems with it at all.

04/20/05 Speed test from NAC was 2239 down & 138 Up not bad for 8:30AM.
Speed test from Sears Tower was 2207 down, this is a bit slow.

05/01/2005 Micro outages are becoming a small problem everyday,
outlook express hangs up a little to often & our network monitoring
server sends us an email at least once a day to say connection down.
Our AT&T VoIP service has cut us off while we were on it due to the
micro outages.

05/30/2005 As of 7:AM to 9:PM the micro outages have keep us offline 80%
of that time & tech support is closed for the holiday.

07/05/2005 Sprint Broadband Direct's web site is back selling the service &
they are taking orders now. Micro outages has not been a problem since
05/30 but overall download speed has dropped too 1.9MB from 3.2MB.

09/11/2005 Sprint's download speed has been sitting around 2.8MB & the upload
speed is still at 120K.

10/08/2005 Sprint has been having issues now for 5 hours. These micro outages
have been a major problem today & things are so bad we can't even check our
email accounts. We have called TS & they are working on the problem but have
no idea when the problem will be fixed.

10/08/2005 Sprint has now fixed the problems that has made their system
useless for most of the day. From 10:AM to 4:PM the service was very
unreliable & all VoIP calls have been dropping out or not connecting at all.

10/08/2005 Here are our speed test for today. Upload speed still sucks.

2005-10-08 18:00:00 Speed test @ ec 2288/139 kbps
2005-10-08 17:58:27 Speed test @ dslreports.linkline.com 1659/97 kbps
2005-10-08 17:56:46 Speed test @ dslr-west1.megapath.net 1579/97 kbps

07/07/2006 Connections are going into the crapper everyday at peek times.
Upload speeds are crazy I have topped out at 32k but now I am back at 97k
that still sucks. Download speed is still around 2500k I have seen better when
the service was first installed & one test from Sears tower to me was at 14,000k.
Now if I could get that at peek time I really would be happy with the service.
Where is Verizon Fios when you need them???

07/25/06 Micro outages happen every 48 hours or so, we ran a test
web radio stream from the connection & the connection is not stable
too do that at all. Connection speeds are about the same down is ok
up still sucks.

02/03/2007 Service has gone down a bit. PBX VoIP service has problems
with the Sprint Broadband Direct service. Conference calls can't be
maintained for long without serious breakup in the call. With DSL & Cable
services far faster than the 2MB's download speeds we are getting now it is
time to think about a change.

03/26/2007 Sprint today changed all of our ip address without notice & took
us offline for 4 hours. We have had the service for almost 6 years & it has
been going down for the last 3 years. Our speeds have dropped from 4.5Mb to
1.2Mb with no word why from Sprint. The upload speed has never changed
from the 60k to 150k of the listed speed of 256k. If their is something better
get it but if not. Also we dropped all of our extra ip's & we still have a bit of
a problem with our voip pbx ip phone system. This is the second time Sprint
has changed our ip's & I guess they want to make sure that we have no type
of servers running on our connection.

04/03/2007 Sprint is having a bad day our speeds have been under 500k
all day & TS is now telling us they need to send a tech out to check the
hardware. But we have no contract so to replace anything their will be a
$99 x 2 charge or sign up for a year with a contract & they will replace
every thing for free.

09/07/2007 Well Sprint is some what back to normal but the service is still all
over the map with the speeds. We have gone from 200k one day to 3.2MB
another day. We had to move out voip pbx service off of the Sprint service &
back to WOW cable business class. I told myself I would not go back to WOW
but here I am again. We will install Comcast some time in the future & then
compair the two.

11/23/2007 Sprint is almost back to normal with 6.2MB's download speeds & the
normal 160k upload speeds. It is still a far cry from WOW cable with it's 8MB/1MB
speeds that seems to do this all day long. Today's slowest speed from Sprint were

05/06/2008 VoIP was put back on Sprint today wow is down for 11 hours so far.
The speeds are still all over the place & no word on there wimax system her in Chicago.

05/16/2008 This notice arrived today.


At Sprint we truly value your business, and we are always striving to
provide you with innovative products and services. Sometimes, however,
it is necessary for the Federal Communications Commission (FCC) to make
adjustments as new technologies emerge and demand for bandwidth increases.

As the result of a recent FCC action, Sprint will no longer have access to the
spectrum used to operate our Sprint Broadband Direct Service in your area.
Due to this FCC mandate, Sprint will discontinue your service by 6/30/2008.
This discontinuance of service will also affect your EarthLink email account.
Please contact EarthLink directly if you choose to continue with their service.

To ensure you have continued service, we would like to offer you a replacement
for your current service. Sprint's EV-DO wireless service would be a comparable
replacement offering you the benefit of mobility that was not available to you
before. You'll also enjoy faster upload speeds, and 24/7 customer support. A
USB modem, PCMCIA card or, in some instances, a wireless/wired router is
required when converting to this service. Additional equipment charges may

Once again, your existing service will terminate by 6/30/2008. You will continue
to be billed until the service termination date unless you contact Sprint. We hope
you choose Sprint EV-DO wireless service as the replacement for your Sprint
Broadband Direct Service. Please contact an account service representative today
at 1-800-569-1064 to discuss your specific options or if you wish to discontinue
service prior to the termination date.

We value you as a customer and look forward to continuing to service all of your
wireless needs.



05/29/2008 Sprint BBD was canceled today. After 7years & 1 month 12 days.
I think there wi-fi project is dead & ev-do card is now a joke with a 5G cap on it.

member for 13.8 years, 161 visits, last login: 3 years ago
updated 6.3 years ago