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Review by brokk 
Posted: 8.2 years ago
member for 8.2 years, 4 visits, last login: 7.3 years ago
 Waltham,Middlesex,MA
 $50 per month (12 month contract)
 Verizon
CLEC party: Rhythms
 "They are the cheapest I could find"
 "Bad points: It never worked"
 "Go elsewhere"
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I spent 9 weeks from initial request, through the install, trouble
shooting, giving up, and removing the service.
I ordered an IDSLR, 768/384, for 49.95/month, static IP.
They shipped the modem to the wrong person, signature required to a home
address where no one would ever be during delivery hours. It took us four
days for finally make arrangements and go pick it up. Very annoying. They
never told me in advance that they were shipping something or gave me an
option to ship it elsewhere.
I had to call in to tech support to get it working, then suffered severe
packet loss. There was much finger pointing between Rhythms, Verizon and
Galaxy. I had long protracted discussions with all of them which even
included two truck rolls by the TelCo, unanswered messages to the manager
in charge of things at Galaxy and many hours on an upper level tech
support with Rhythms. I spent three weeks trying to get things working,
including rewiring my home phone lines with Cat5 wiring. Nothing. It
never got fixed, then they finally decided to drop me as a customer
because it was too much hassle to keep working on it. It took another 3+
weeks to get the line removed at the CO.
Once my line was freed up, I called SpeakEasy and got it installed and
working in 18 days. Initially there was the same packet loss as with
Galaxy, but after getting Covad involved they figured out the problem and
it was easily resolved.
SpeakEasy costs me twice as much as Galaxy, but it's worth every penny to
not have to deal with the hassle of never having a working DSL line.
Brokk...
PS. I've now received a bill from FedEX because the account number I was given to mail the hardware back was invalid. So now they want me to pay $42.62 for shipping my DSL modem back as I was instructed to.
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Review by (hidden by request)
Posted: 8.2 years ago
(review was emailed from domain allpar.com)
Teaneck,Bergen,NJ
$89 per month (12 month contract)
Verizon
CLEC party: Network Access Solutions
"Cheap, got me going, nice people, router includes hub and firewall"
"Outages at first - quickly resolved"
"Surprisingly good."
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Very friendly and effective. Good tech support. Got me up and running
despite many Verizon problems and long distance to CO.
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Review by (hidden by request)
Posted: 8.3 years ago
(review was emailed from domain HALLKEEN.com)
Boston,Suffolk,MA
$48 per month (12 month contract)
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Galaxy is great. No problems in 7 months (since install).
Mark
Boston
02215
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Review by (hidden by request)
Posted: 8.4 years ago
(review was emailed from domain wsicorp.com)
Winchester,Middlesex,MA
Contract price not specified.
Verizon
CLEC party: Rhythms
"Tech Support rocks"
"Rhythms may not be stable"
"High Quality regional company"
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I've been a GalaxyDSL customer for the past few months.. ever since the
NorthPoint fiasco. Galaxy's technical support is excellent. You get
right through to a knowledgable technician- no ridiculously long hold
queues, no frustration dealing with entry-level techs who get confused
when they discover you're not running windows. If you want a DSL
provider that has great technical support, they are a good choice.
-DM
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Review by javacurtis
Posted: 8.4 years ago
member for 8.4 years, 1 visits, last login: 8.4 years ago
Belmont,Middlesex,MA
$46 per month (12 month contract)
Verizon
CLEC party: Rhythms
"This is some mighty fine DSL. Sure beats that Verizon Offline stuff."
"some poopy head at Rhythms forgot to finish my line setup. But, a great guy named Peter from Galaxy got it up the same day!"
"You know, after NorthPoint... then Telocity... then the DirectTV "offers" this is some big cheese DSL--GOOD stuff."
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GalaxyDSL is a great service run by very friendly and kind people. I'm in a
suburb outside of Boston, tech support and customer support was excellent,
little waiting especially for tech supp. Installation process faster than
any other DSL service I've had before.
I have to thank personally some day how great this one person from tech
support was and still is. His name is Peter. I forgot his last name, but he
was effortful and determined to help me get my DSL working. Here's the
little tale:
Installation took a little longer than I'd liked, so I signed up for a
free month (which turned out to be 3 months, not just 1 I found out after
calling to cancel!) of MSN  My modem was backordered, but it came
yesterday (June 8th, a Friday. I expected it the following week.) Even UPS
arrived early. I set up my DSL modem, plugged in the filters... waited like
a silly boy on Christmas morning... *stared at the lights on the modem*
c'mon c'mon, I thought, and the DSL light was red. :-( I tried it on my
other phone line. Same thing.
I called Galaxy's (wonderful to say the least) tech support. I was
answered within I dunno 5 minutes max, it felt quicker than that! The
notable Peter answered, and walked me through a few things on the modem just
to double check. I asked him which phone line it was installed on. I
requested the DSL installed on line 1, but they had it on line 2 :-\ hmmm so
he said he would check with Rhythms for me.
He did! Very quickly too! Within the next half hour or maybe 45 minutes
(I don't know I was watching TV, enjoying a nice day off) he called me back
with a Rhythms dude on the phone. I didn't catch his name but he was a
wonderful help too. He did a few tests, and my DSL was working, with thanks
especially to Peter, whom without this would not have happened!
GalaxyDSL is a great service, and I highly recommend it to anyone who
prefers speed over PPPoe (the kind you have to log on to).
A silly note: I tried signing up for Verizon DSL before Galaxy. Dsl
wasnt available in my area according to their website. (I had DSL for a YEAR
before from Northpoint) I laughed it off, ordered Galaxy. The day my line
was approved, for fun, I checked that same Verizon website...
"Congratulations! DSL is available in your area!" I figure, they're too lazy
to do real tests themselves :-P
Quality stuff B-)
Galaxy is a great service.
A very satisfied, nah, it's more like
wow-it's-good-to-have-DSL-again feeling  customer (friend) ,
Curtis
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Review by (hidden by request)
Posted: 8.5 years ago
(review was emailed from domain plaut.com)
Brookline,Norfolk,MA
$48 per month (12 month contract)
Verizon
CLEC party: Rhythms
"Don't do business with GalaxyDSL"
"They will charge you $450 w/o your approval"
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Massachussetts Residents:
Do NOT use GalaxyDSL. This ISP will unplug you and charge you $450. Here
is how:
I had their service with them for less than a month. One day, my DSL
connection went down. I was calling everyday to tech support and there were
not helpful. Here is what I heard from them:
it was a Rythms connection problem
the CO had a short circuit
Verizon unplugged the DSL line
I can ping your router (although my DSL modem did not have an IP and second,
the connection was down)
...
Anyway, after 2 weeks of downtime, GalaxyDSL disconnected my line and
charged me $450 without my approval. I called David (the Manager) and asked
some explainations. He mentioned that it was Verizon that unplugged my DSL
line. They said that I must deal with Verizon directly. Surprisingly, I
never dealt or had business with VerizonDSL. After calling Verizon, they
mentioned that GalaxyDSL wanted to get out of the business with me and found
some excuses to point fingers at other providers.
We are currently considering a Class Action Lawsuit againt GalaxyDSL. ...
John Kim
Sr. Network Engineer
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Review by (hidden by request)
Posted: 8.5 years ago
(review was emailed from domain plaut.com)
Brookline,Norfolk,MA
$47 per month (12 month contract)
Verizon
CLEC party: Rhythms
"Cancellation fee is $450, no chance to escape even if your connection is down!"
"Worse Customer Relationship w/ Management. Choose another ISP"
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I wanted to express my disatisfaction with GalaxyDSL located in Newton, MA.
due to a long downtime and lack of professional management. I had the
service for less than a month now.
My DSL connection is down for almost 10 days and GalaxyDSL keeps stating
that the connection should be back online in the next few days. I've been
calling them every day for an update. First, they said that it was my PC
config, then they blamed Rythms, next it's Verizon... Come on, who am I
dealing with here???
When it came to GalaxyDSL management (Dave), this is the worth customer
relation I ever had. I asked for a cancellation and they want to charge me
$450. I understand that they can charge me $450 if my connection was fine,
but they still want to charge me even my connection is down for about 10
days. No matter if people are down or up, they will still get your money.
Additional note. He (the manager) mentioned to transfer to a business line
DSL instead of residential since I used it for both. I told him that I
didn't want to use a business line to cruise the internet and on top of
that, what guarantee do I have if the same connection problem occurs (as I
have now). He did not answer my question on this one.
Well, I strongly do not recommend to go with GalaxyDSL for the simple reason
that the cancellation fee is very high.
John Kim
Sr. Network Engineer
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Review by aravin
Posted: 8.5 years ago
member for 8.5 years, 6 visits, last login: 8 years ago
Acton,Middlesex,MA
$46 per month (12 month contract)
 about 17 days
Verizon
CLEC party: Rhythms
"Rapid Installation(< 3 wks),Very Good Speed(768/384), Excellent Customer Service, Technical Support & Reliable Connection"
"I can't think of any Bad Points"
"Very Good Value for the money"
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I placed the order on Friday 4/20/01 and had my connection on Monday 5/7/01, in 17 days.(I was told, it will take 3 to 4 weeks)
I never had to wait for more than 2 minutes on the phone for either Sales, Customer Service or Technical Support. They are extremely friendly, courteous and knowledgeable.
The instructions on the modem installation were very straight forward and it took only 15 minutes for me to install and configure my IP address.
When I did the speed test my download speed was about 660k and upload speed was about 330k.
My hats off to Galaxy Team and I hope they will maintain this for ever.
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Review by MCT8
Posted: 8.5 years ago
member for 8.6 years, 18 visits, last login: 8.5 years ago
Danvers,Essex,MA
$45 per month (12 month contract)
about 13 days
Timely Express
CLEC party: Rhythms
"Static IP, Competitive Pricing (45 a Month), Good Speed (768/384), Excellent Tech. Support."
"There wasn't any. When I called to get my IP Address their Tech support actually answered the phone within a minute!"
"After getting terrible service from Flashcom and Telocity, It's nice to finally deal with a company that has its act together."
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They claimed they would have me up and running in 3-4 weeks. I was up in 13 days! My Connection speed is in the promised range, I'm currently getting between 700-750 download and 300-350 upload. After losing my connection because of NorthPoint, Telocity didn't communicate anything with me and left me in the dark. I turned to GalaxyDSL as a frustrated DSL customer, and they have more then delivered.
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Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain gis.net)
Concord,Middlesex,MA
$34 per month (month by month)
Network Access Solutions
"Excellant"
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Gentlepeople:
I want to say thank you....I have been a customer of Galaxy for several
years...happily so....last year I switched to GalaxyDSL.....an now I am
more than a satisfied customer. Not only is the service quite good and
quite professional but I find that the GalaxyDSL staff are willing to go
far beyond what is expected and to walk a customer
through and during installation and problem solving. I would be remiss
if I didn't single out Peter Sippel who has "held my hand" on more than
once occasion and calmed my fears and solved my problems..GalaxyDSL has
made me feel part of their family.....I am a happy camper....keep it
up.
Don Levitan.........donlev@gis.net
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