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Review by jetpilot731 
Posted: 46 days ago
member for 46 days, 1 visits, last login: 26 days ago
 Newton Center,Middlesex,MA
 Business customer
 $39 per month (12 month contract)
 about 3 days
 "Fabulous tech support - patient and competent."
 "None."
 "Great service, great support, superfast install. Use them - they care."
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I had incredible problems with my other cable provider which were primarily speed and tech support issues. They were reluctant to support a network - they said as long as they got a signal from my router, the internal network was my problem. Galaxy walked me through the issues, configured the router, and solved my issues quickly. Whenever the system hiccups (very infrequently) I call and they take care of it. As a small business, they realize there are other choices so they bend over backwards to take care of their customers.
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Review by (hidden by request)
Posted: 324 days ago
(review was emailed from domain gis.net)
Chestnut Hill,Middlesex,MA
$20 per month (12 month contract)
"Best support in the ISP environment"
"Nothing"
"I will be a customer for life."
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I used them for five years, and have had no problems. Good tech support
when I needed it, and very reliable circuit. They even helped me when I had a virus on my computer. This is a company that always goes the extra distance for its customers. Where else can you get DSL and Voice for 19.95 per month?
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Review by (hidden by request)
Posted: 8.3 years ago
(review was emailed from domain allpar.com)
Teaneck,Bergen,NJ
$89 per month (12 month contract)
 Verizon
CLEC party: Network Access Solutions
"Cheap, got me going, nice people, router includes hub and firewall"
"Outages at first - quickly resolved"
"Surprisingly good."
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Very friendly and effective. Good tech support. Got me up and running
despite many Verizon problems and long distance to CO.
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Review by (hidden by request)
Posted: 8.4 years ago
(review was emailed from domain HALLKEEN.com)
Boston,Suffolk,MA
$48 per month (12 month contract)
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Galaxy is great. No problems in 7 months (since install).
Mark
Boston
02215
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Review by (hidden by request)
Posted: 8.4 years ago
(review was emailed from domain wsicorp.com)
Winchester,Middlesex,MA
Contract price not specified.
Verizon
CLEC party: Rhythms
"Tech Support rocks"
"Rhythms may not be stable"
"High Quality regional company"
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I've been a GalaxyDSL customer for the past few months.. ever since the
NorthPoint fiasco. Galaxy's technical support is excellent. You get
right through to a knowledgable technician- no ridiculously long hold
queues, no frustration dealing with entry-level techs who get confused
when they discover you're not running windows. If you want a DSL
provider that has great technical support, they are a good choice.
-DM
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Review by javacurtis
Posted: 8.5 years ago
member for 8.5 years, 1 visits, last login: 8.5 years ago
Belmont,Middlesex,MA
$46 per month (12 month contract)
Verizon
CLEC party: Rhythms
"This is some mighty fine DSL. Sure beats that Verizon Offline stuff."
"some poopy head at Rhythms forgot to finish my line setup. But, a great guy named Peter from Galaxy got it up the same day!"
"You know, after NorthPoint... then Telocity... then the DirectTV "offers" this is some big cheese DSL--GOOD stuff."
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GalaxyDSL is a great service run by very friendly and kind people. I'm in a
suburb outside of Boston, tech support and customer support was excellent,
little waiting especially for tech supp. Installation process faster than
any other DSL service I've had before.
I have to thank personally some day how great this one person from tech
support was and still is. His name is Peter. I forgot his last name, but he
was effortful and determined to help me get my DSL working. Here's the
little tale:
Installation took a little longer than I'd liked, so I signed up for a
free month (which turned out to be 3 months, not just 1 I found out after
calling to cancel!) of MSN  My modem was backordered, but it came
yesterday (June 8th, a Friday. I expected it the following week.) Even UPS
arrived early. I set up my DSL modem, plugged in the filters... waited like
a silly boy on Christmas morning... *stared at the lights on the modem*
c'mon c'mon, I thought, and the DSL light was red. :-( I tried it on my
other phone line. Same thing.
I called Galaxy's (wonderful to say the least) tech support. I was
answered within I dunno 5 minutes max, it felt quicker than that! The
notable Peter answered, and walked me through a few things on the modem just
to double check. I asked him which phone line it was installed on. I
requested the DSL installed on line 1, but they had it on line 2 :-\ hmmm so
he said he would check with Rhythms for me.
He did! Very quickly too! Within the next half hour or maybe 45 minutes
(I don't know I was watching TV, enjoying a nice day off) he called me back
with a Rhythms dude on the phone. I didn't catch his name but he was a
wonderful help too. He did a few tests, and my DSL was working, with thanks
especially to Peter, whom without this would not have happened!
GalaxyDSL is a great service, and I highly recommend it to anyone who
prefers speed over PPPoe (the kind you have to log on to).
A silly note: I tried signing up for Verizon DSL before Galaxy. Dsl
wasnt available in my area according to their website. (I had DSL for a YEAR
before from Northpoint) I laughed it off, ordered Galaxy. The day my line
was approved, for fun, I checked that same Verizon website...
"Congratulations! DSL is available in your area!" I figure, they're too lazy
to do real tests themselves :-P
Quality stuff B-)
Galaxy is a great service.
A very satisfied, nah, it's more like
wow-it's-good-to-have-DSL-again feeling  customer (friend) ,
Curtis
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Review by aravin
Posted: 8.6 years ago
member for 8.6 years, 6 visits, last login: 8 years ago
Acton,Middlesex,MA
$46 per month (12 month contract)
about 17 days
Verizon
CLEC party: Rhythms
"Rapid Installation(< 3 wks),Very Good Speed(768/384), Excellent Customer Service, Technical Support & Reliable Connection"
"I can't think of any Bad Points"
"Very Good Value for the money"
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I placed the order on Friday 4/20/01 and had my connection on Monday 5/7/01, in 17 days.(I was told, it will take 3 to 4 weeks)
I never had to wait for more than 2 minutes on the phone for either Sales, Customer Service or Technical Support. They are extremely friendly, courteous and knowledgeable.
The instructions on the modem installation were very straight forward and it took only 15 minutes for me to install and configure my IP address.
When I did the speed test my download speed was about 660k and upload speed was about 330k.
My hats off to Galaxy Team and I hope they will maintain this for ever.
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Review by MCT8
Posted: 8.6 years ago
member for 8.6 years, 18 visits, last login: 8.6 years ago
Danvers,Essex,MA
$45 per month (12 month contract)
about 13 days
Timely Express
CLEC party: Rhythms
"Static IP, Competitive Pricing (45 a Month), Good Speed (768/384), Excellent Tech. Support."
"There wasn't any. When I called to get my IP Address their Tech support actually answered the phone within a minute!"
"After getting terrible service from Flashcom and Telocity, It's nice to finally deal with a company that has its act together."
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They claimed they would have me up and running in 3-4 weeks. I was up in 13 days! My Connection speed is in the promised range, I'm currently getting between 700-750 download and 300-350 upload. After losing my connection because of NorthPoint, Telocity didn't communicate anything with me and left me in the dark. I turned to GalaxyDSL as a frustrated DSL customer, and they have more then delivered.
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Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain gis.net)
Concord,Middlesex,MA
$34 per month (month by month)
Network Access Solutions
"Excellant"
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Gentlepeople:
I want to say thank you....I have been a customer of Galaxy for several
years...happily so....last year I switched to GalaxyDSL.....an now I am
more than a satisfied customer. Not only is the service quite good and
quite professional but I find that the GalaxyDSL staff are willing to go
far beyond what is expected and to walk a customer
through and during installation and problem solving. I would be remiss
if I didn't single out Peter Sippel who has "held my hand" on more than
once occasion and calmed my fears and solved my problems..GalaxyDSL has
made me feel part of their family.....I am a happy camper....keep it
up.
Don Levitan.........donlev@gis.net
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Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain animelab.com)
Lexington,Middlesex,MA
Business customer
$249 per month (12 month contract)
Verizon
CLEC party: Rhythms
"Great Sales Team, and Reliable Tech Support"
"DSL installations are"
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From: Lexington, MA
Business DSL customer
Telco party: Verizon (old BA)
CLEC party: Rhythms
I really don't see what all of the fuss is about. Yes, there are going to be problems with the installations, but that is just bound to happen. There are many other things that can arise during the installtion of any highspeed internet access. T1 lines, Frame Relays, and DSL are all bound to come up with some issues but that is no reason to give any service provider a bad reputation.
I found that the tech support department knows there stuff dealing with this Cisco router I recieved. They were able to mold the router to my existing network so there was no downtime between the change over between DSL and my old 56k frame relay. The sales department has a keen sense of what was right for my company, and how to go about customer relations. As a whole, I give galaxy a thumbs up. Keep it up guys!
NeQuam
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