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Review by phrider 
member for 12.1 years, 3125 visits, last login: a few hours ago
updated 32 days ago
 Los Angeles,Los Angeles,CA
 $56 per month about 21 days AT&T "Stable, reliable connection of 5Mb on 6Mb/768Kb Covad line" "Little problems unaddressed" "Very steady and reliable service"
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I have been using Cyberonic since late 2002. At that time, they were using MCI, then later switched to Covad.
The Covad service, like the MCI service before, has been very steady. The service is on a shared voice line -- so I have not had a problem with my prior Sprint ION dryline wire pair being taken by an AT&T installer on Friday evening every 6 weeks or so.
Speeds have been consistent, line reliability has been very very high.
I have a 6Mb/768Kb service that achieves about 5Mb download, with steady low local ping times (23ms from LA to SF).
The annoying but minor problem is the BritePort DSL modem, which keeps reverting to an incorrect DNS address. Covad and Cyberonic should have been able to fix this years ago. It isn't an issue for me since I set Google and OpenDNS in my router.
Update 1/2012: I dropped Cyberonic in mid-2011 because the local TWC service had gotten stable enough that I no longer felt that I needed a dual cable & DSL connection (for an extra $55 or so per month). I do have a Verizon 4G MiFi, so if TWC has a problem, I have a backup.
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Review by Timmn
member for 11.8 years, 544 visits, last login: 1 days ago
updated 112 days ago
- Tinley Park,Cook,IL
- $49 per month
- about 20 days
- Ameritech
- "It Works"
- "No Communication"
- "They need to do some work."
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I am a ex-DirecTV customer, when they announced that they were shutting down, I looked at the reviews here, and saw that Cyberonic had mostly good reviews. I thought to myself that they must be doing something right. Just before Christmas, I called and put in my order.
The salesperson was very nice, aren't they all, and he took my order, phone number, and e-mail address and said someone would contact me.
The Router arrived January 10th, no contact from Cyberonic. I sent their tech support department an e-mail saying the router had arrived, and that nobody had contacted me as to my order status.
January 11th, I got an answer back saying that my order was in progress, and the turn up date was January 21st.
January 21st, having no contact whatsoever with anybody at Cyberonic, I wasn't expecting anything, I wasn't disappointed.
January 22nd A technician from Ameritech unexpectedly shows up at my house, and does something. I wasn't home at the time. I hook up the filters, and the router, to see if it works, and it does. Still no communication of any kind from Cyberonic.
My SDSL connection from DirecTV is still functioning, so, at the moment, I have both. I'm just wondering if I should contact DirecTV and have them disconnect it. The salesperson at Cyberonic said that they would "take care of everything", I wonder if they did.
January 24th, So far, I have no complaint about the service itself. My biggest beef with Cyberonic is that if someone hadn't seen the Ameritech technician in my driveway, and told me about it, the router would still be sitting in it's box on my desk. Before I was told about the visit, I e-mailed Cyberonic to find out if my cutover date was changed. I have yet to get an answer.
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Review by marshmello
member for 1.9 years, 0 visits, last login: 1.9 years ago
updated 1.9 years ago
- Desert Hot Springs,Riverside,CA
- $79 per month
- (12 month contract)
- about 3 days
- Sprint
- "Unlimited 3g service with static IP"
- "None"
- "Excellent service. Highly recommended"
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I have been a happy Cyberonic customer for over 6 years. Originally I signed up for Cyberonic/MCI DSL because I needed static IP. The connection was very solid and then moved to Cyberonic/Covad for higher speed. I had 10.0m/1.0 package which was very reliable and fast. I recently moved and now the only service available is either Satellite or 3g wireless. I got 3g wireless because the ping rate is much lower ~200 to 300 ms compare to high rates of satellite and I got a static IP which is a must for my work VPN connection.
I had a very good experience with Cyberonic service, technical support are very knowledgeable, service is excellent. They've got me up and running in 3 days when there were no DSL or cable available in my area. A+
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Review by theyrnuts
member for 1.9 years, 0 visits, last login: 1.9 years ago
updated 1.9 years ago
- San Francisco,San Francisco,CA
- $69 per month
- (12 month contract)
- about 30 days
- "None"
- "Horrible company to deal with, expensive, inept"
- "I regret ever doing business with them and urge you to stay away."
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I had trouble with Cyberonic from the very beginning when they bungled my installation and lied to me about arrangements they said that had made with the installer. As a result, I spent almost two years paying almost $70/month (their already expensive price for 6 mbps service) for 4 mbps service. While I was a customer, I had problems with double billing, rude customer service reps, two week delays to even get an email reply from the "billing department", and more lies. They would try to give me the runaround by saying I had to speak to the billing department, but they were never available, and the reps refused to transfer me, then they refused to let me speak to a supervisor, saying that no supervisors where available, and that they wouldn't ask them to call me back because "why would I have a supervisor call you back just to tell you the same thing I'm telling you?" They also refused to send me a copy of my contract. When I pointed out some of the lies I had been told, one rep told me, and I quote, "There is no such thing as a lie." It was one of the most surreal interactions I've ever had with a company in my life.
As a final insult, they demand that you ship back the modem (that you have to pay around $45 dollars for in the beginning), and if you don't, they charge you, wait for it, $400. The whole thing is very shady, because you are forced to pay for it, giving you the impression that you are buying it, then they give you a "refund" after six months, but then you have to send it back or pay $400. The modem is commercially available for around $30.
I would avoid this company like the plague.
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Review by w1nr
member for 7.5 years, 49 visits, last login: 1 year ago
lodged 2.1 years ago
- Marlborough,Middlesex,MA
- $85 per month
- (12 month contract)
- about 15 days
- Covad
- "Very reliable, decent speeds, static IP"
- "Speed penalty for multiple static IP"
- "Overall a great DSL service"
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I have been using them for several years and I must say it has been very reliable. Almost no down time and then usually 2:00 AM Sunday morning. You do get a hit for multiple static IP addresses as they cut the peak download bandwidth from 6Mbit to 4Mbit and charge you $15 extra to boot. The line was installed without a hitch. The modem died once and I got a new one overnight.
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Review by easys
member for 2.3 years, 0 visits, last login: 2.3 years ago
lodged 2.3 years ago
- Beaumont,Jefferson,TX
- $69 per month
- (12 month contract)
- about 4 days
- "Solid wireless connection, low ping"
- "Wish for faster speed."
- "3g evdo 1.5m wireless service when nothing else available."
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The service is great, 1.5 meg wireless EVDO 3g Internet speed. The service setup was hassle free. I got a free wireless router, and a booster antenna. I have received acceptable speeds at 1 to 1.4 meg. The latency and ping rate is about ~200 ms which is much better than satellite. It has been very good except for one technical issue that lasted for a few days recently. One of the pins on the adapter cable that goes from the booster antenna to the Aircard was broken and I was getting much lower speed, it took many phone calls to convince them there was an issue and not on my computer. The issue was spotted and finally corrected; I received a replacement antenna sent via overnight mail. At the moment, since nothing else available in my area, I have not regretted signing up for Cyberonic 3g Wireless. In my honest opinion, Cyberonic is the best service I have ever had.
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Review by mooboynyc
member for 7.2 years, 45 visits, last login: 207 days ago
updated 2.4 years ago
- Media,Delaware,PA
- $85 per month
- (12 month contract)
- about 7 days
- Verizon
- "Helpful and knowledgable phone tech support"
- "Business connection went down for FOUR days"
- "A former long-time Cyberonic customer now decidedly dissatisfied."
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Data: Two accounts, home and business
Speed: 6.0/768 -- home connection degraded to 3.0/512
Price: Home line-shared DSL: $70/month + 5 IPs at $15/month; Busness dry copper line: $110/month (includes 5 IPs and taxes)
Equipment: Netopia 3347W (4 ethernet ports + wireless)
Connection: PPPoE (still can get additional static IPs)
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Installation was rocky, but not Cyberonic's fault. They did their best to push the ILEC and CLEC to correct initial issues.
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Phone tech support is knowledgable and helpful. Emails to tech support usually went unanswered.
Having used Cyberonic for several years while living in NYC (on the MCI backbone then), and the network was incredibly stable. I chose them for both my home and business connections when I moved, a testament to their service at the time.
Things have changed.
DSL gives you some of the slowest of the "high speed" access around, and dealing with Cyberonic reselling Covad who is reselling Verizon copper means price mark-ups and repair delays. FiOS and cable give you much better speeds at lower prices.
The impetus for my recent change in service provider: my business line was down for FOUR days.
FOUR DAYS.
Though this was due to something that Verizon did to the line, Cyberonic was not proactive in getting the issue resolved. I'm paying business rates (i.e., arbitrarily inflated) for a dry copper line, and they do not have anyone monitoring my issue. Everything stalled until I called to ask for a status update and get someone to take action on resolving the problem. This may be acceptable for a residential connection, but not for a business.
To add insult to injury, they require 30 days notice for termination, so even though they get credit from Covad for period the line is unused, they pocket the difference.
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Review by bogdog
member for 2.5 years, 0 visits, last login: 2.5 years ago
updated 2.5 years ago
- Roberts,Saint Croix,WI
- $69 per month
- (12 month contract)
- about 3 days
- "Unlimited EVDO/3g service"
- "n/a"
- "Not cheap but no dsl and cable are available in my area"
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I live in an area that no DSL or Cable is available. My choices were Satellite or Cyberonic EVDO service. I had Satellite before, nothing but problem along with slow speed and bandwidth daily cap. I found out about Cyberonic here in broadbandreports.com. I contacted them via Cyberonic online chat right from their website www.cyberonic.com. The person who provided me the information was very informative and gave me all the details and availability. I received a contract via email, filled it out and faxed it to them. It took about a few days that I received the unit. The EVDO wireless unit included a Kyocera router and a booster antenna. I called Cyberonic tech, who logged in remotely and guided me to position the indoor antenna for the best signal. They use Sprint wireless towers for my connection and its unlimited EVDO wireless connection. The ping rate is about 200ms which is great, compare to high ping rate of satellite. I use my connection to log in to my work VPN without any problem. I will wait for cable, dsl or 4g when become available. I want faster speed.
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Review by mo_runner
member for 2.5 years, 0 visits, last login: 2.5 years ago
lodged 2.5 years ago
- Brashear,Adair,MO
- $69 per month
- (12 month contract)
- about 6 days
- Sprint
- "Fast connection"
- "none"
- "none"
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I cant get DSL or Cable. I signed up for unlimited EVDO and it works well.
No complaints at this time.
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Review by fournyc
member for 5.5 years, 1 visits, last login: 2.5 years ago
updated 2.5 years ago
- Bronx,Bronx,NY
- $39 per month
- (12 month contract)
- Verizon
- "Fast speed, friendly and cheerful reps."
- "None"
- "Good service with IPs"
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I am still with them and everything works great. I changed my plan to dynamic Ip to reduce cost since I dont need static IP anymore. 6.0/768 for $39/mon.
I also subscribed to their Wireless EVDO for $69/mon for my vacation house that DSL or cable were nt available. the connection is pretty fast. I will write a review on that after.
Updated 07-15-09
I have Cyberonic for over a year now. I used to have AOL DSL and was questioning why I even had it. I decided to give Cyberonic a call and found out I was qualify for 6 megs which sure beats AOL'S 768k plan. I agreed to pay $60 a month for 6.0mb DSL. I got the Broadxent 8120 router with enough filters for my house. I am newbie with residential broadband but my son is a whiz so I have had no problems. Life is good.
About a few months ago I called Cyberonic when phones were busy constantly, I was told it was due to MCI buyout by Verizon. Anyhow, when I called yesterday they picked it up right away and was told there is no more wait time. I wanted to upgrade my IP address to 5 because my son wants to experiment running servers. Its amazing.
I've called customer service support a few times for minor issues; the reps have always answered the phone quickly and been friendly and cheerful. I recommend Cyberonic for home, small office, DSL or whatever your needs may be, they are truly there for the customer, which is rare these days!
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