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Review by megabk 
Posted: 2 days ago
Fair warning: reviewer joined this week
 Cambridge,Middlesex,MA
 Contract price not specified. (12 month contract)
 Covad
 "Running 6M Dryline Covad/Cyberonic plan 5 Ips @ about 4.6m down/ 450 up"
 "nope"
 "The connection is very solid."
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We used to have Satellite service before finally was able to land DSL, absolutely no comparison, DSL is much much better and faster. Before you get DSL you must do your homework in understanding what's best for your needs. If you are looking for the fastest speeds you must have a technician or a dedicated line to the DSL equipment. If you just want a regular connection you may get by with installing the DSL yourself. The office that we wanted to establish the DSL connection was about 300 ft away from the main building where the telephone entry line closet located. Cyberonic technician did an excellent job extending the wiring, setting up the DSL router and connecting to our VPN Cisco router. There came two technicians and spent about half a day. The one thing I have always appreciated about Cyberonic was their representatives. These people not only listen and don't interrupt, but they empathize and make you feel like your calling a friend in the company.
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Review by mgriffin
UPDATED: 24 days ago
member for 24 days, 0 visits, last login: 24 days ago
Charlotte,Mecklenburg,NC
$89 per month (12 month contract)
 about 3 days
SBC
"Internet Speed, Ease of Installation and Ordering,"
"Don't expect any frills...I don't want frills anyway"
"Great service, great price, great turnaround time, easy install"
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I have used them for many locations in my company. All I have to do is email them, they reply with our contract and ship the equipment. No problems so far with service either; one location in Newnan GA - storm fried the equipment. Other than that, no downtime so far! EASY install, can't stress that enough. Plug it in and go, our install company calls it "plug-n-play" when I tell them that Cyberonic is being used at a location they get excited - no username and passwords, no problems. I would definately reccomend them - the service/repair department definately knows what they are doing and they take care of you.
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 Review by Schmackdown
UPDATED: 25 days ago
member for 5.9 years, 1243 visits, last login: 3 days ago
Chicago,Cook,IL
$40 per month (18 month contract)
about 8 days
Ameritech
"Fast, responsive, knowledgeable"
"Nitpick: email support will just tell you to call them"
"Brutal efficiency for experts."
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$40/month for 1.5/768 on a static IP sounded too good to be true, even after I read the positive reviews, but man does this company rule. Ordered on a Wednesday, had the 5861 by the next Tuesday, service turned up sometime between then and Saturday when I sat down and tested it. The only strange thing was that they never contacted me to tell me it was on. The only way you _wouldn't_ want to go with Cyberonic is if you expect some glossy manual about the basics of the Internet, DSL and everything inbetween- it's a pretty stark ordering process, and they don't call to make sure you're OK. That having been said, if you know how all of this works or have been through it before, it's pretty simple: call and have them initiate your order, fax back the order form, wait 10 days, plug in your router, plug in your computer, enjoy your fat pipe.
I asked them to bridge the router so I could use a Linux box to serve up goods with the IP- they didn't have any problem with that, and did it while I was on the phone. I've called twice for sales or support and they've answered the phone within five seconds each time. Never surly, never dumb. If you're the hermit type that doesn't like the phone, though, you'll have to learn how to get out of your shell- I sent a detailed request for the bridging process with all the relevant info they'd need, and they just wrote back and asked me to call them. Which I did, with everything obviously going smoothly, but I don't understand why they don't take advantage of someone _wanting_ email tech support.
Basically, this is like getting raw, cheap power. I don't need any frills, I just need the bandwidth and to be left alone.
Cyberonic keeps the router passwords and config to themselves. If you're the type that hates having a "closed" device on your own network, you might want to look elsewhere. I personally don't care, as long as it's sitting there bridging my traffic.
I signed up for the 18-month contract to get the $40/month and waive the $100 install fee, otherwise I think it's that fee and $50 month-to-month. You have to return the router at the end of the term, and as you may have surmised from the previous paragraph, I doubt if they'll let you use your own equipment. Given how much this service kicks butt, there's no real reason to get the month-to-month unless you think prices are going to radically drop, Worldcom is going to shut down UUNet, or you're going to move.
Tests are giving my trusty Portege 320CT 1190/678; it might be faster if I had a better machine, which I'll get as soon as an AMD-based cube comes out with AGP.
Pings from work(also Chicago Worldcom-based):
Packets: Sent = 34, Received = 34, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 110ms, Average = 32ms
From a Chicago Ameritech DSL line:
5 packets transmitted, 5 received, 0% loss, time 21610ms
rtt min/avg/max/mdev = 41.431/44.122/45.731/1.443 ms
From a Chicago AT&T T1:
14 packets transmitted, 14 packets received, 0% packet loss
round-trip min/avg/max = 27.1/29.3/32.6 ms
From the University of Washington, probably on an OC-192(heh):
18 packets transmitted, 18 packets received, 0% packet loss
round-trip min/avg/max = 74.2/75.8/78.2 ms
Traceroutes spend what I consider too many hops inside UUNet, but pings seem to be fine. You get web space and emails, but I have the server for all of that, so I don't need it. You also don't get a newsfeed, which I consider odd, given that it'd be easy enough for Cyberonic to just put one or two up for people to use, but I have other accounts that I can use that for anyway so I don't really care.
Bottom line: get it if you can.
Last entry: I'm moving to BritSys. Same deal, 18 months pre-paid for $40/month, static IP, 1.5M/768K. $70 setup fee. Cyberonic said they'd waive the $100 set-up fee for me for being a returning customer, but after calling three times I couldn't get someone there that was authorized to actually waive that fee. I decided that the $70 was worth it to have a solid local presence on DSLR from a BritSys tech. But I'd recommend Cyberonic to anyone that wants raw bandwidth with next-to-no frills any time.
Back to Cyberonic: BritSys dumped their MCI service in favor of Covad. I wanted to stay with MCI, and between BritSys and Cyberonic they were able to get everything switched over with ZERO interruption to my service. Which is how I thought it could work, but nonetheless was surprised to see actually happen. I am now back on the Cyberonic 18-month plan and as I said above, it's just commodity bandwith. You're on the MCI and that's pretty much it.
Update 4/18/2007: I've been getting desyncs nightly. The line just drops, then reconnects. Playing MMORPGs is extremely frustrating. I have a feeling it's the craptastic router they supplied to me that I had to put into service after the equally craptastic 5861 finally bit the big one. I've sent four emails to Cyberonic, one of them offering to bump down a tier to 3Mb in order to get some stability. No responses, no service on the line. I don't even know why they bother to put up a support email address, they never respond to any of it. I've had it with Cyberonic overall- they used to provide a service few others did, but at this point they're just commodity junk. As soon as my term is up I'm just getting SBC and being done with static. If Cyberonic can't prop up a connection that's up at least 99% of the time, I'll find someone that can.
Update 6/24/2008: Cyberonic came around after the fourth or fifth email, and did a ton of legwork with Covad to get the desyncs straightened out. The problem turned out to be a flaky piece at the CO, I believe, as everything tested OK at my place, and once they pushed the issue up the chain the problems suddenly stopped. I was able to get back up to 6M via just an email, which was nice, though they didn't respond to confirm.
Our building recently changed front-door access systems, so I didn't need my dialtone anymore. I thought I'd scrap the $16/month to AT&T every month and do the 15/1 dryline dealio from Cyberonic/Covad. They said it was available at my place, but evidently ADSL2 needs to ride on straight copper, and there's too much fiber between me and the CO. Irony can be pretty... ironic sometimes. I was able to re-up with Cyberonic for another year at the same rate as I've had all along, which was great of them. The only thing I found lacking was the communication between Covad, Cyberonic and me, as I took a day off to wait for the Covad truck roll, only to get no call all day long. A query to Cyberonic revealed the fiber issue, but I don't think anyone would have told me otherwise, which is a little disappointing. But overall I still don't have to think much about my service, which is still pretty much broadband desire #1 in my book.
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Review by jims9
Posted: 95 days ago
member for 5 years, 4 visits, last login: 95 days ago
Berwyn,Cook,IL
$39 per month
about 14 days
AT&T
"Great service, very few problems"
"Price? but have had 5-6 years, 39.99 for 1.5 down, 760 down"
"Seems to be good dependable internet service, knowledgeable service reps,"
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Found Cyberonic several years ago through DSL reports (now Broadband reports?) Anyway, at that time, offering good speed at a reasonable price. Had to pay for 18 months up front, but with promise of same price while I remained with the company.
Have had little or no problems. During the first year or two, service occasionally went down for short periods of time, and also had some problems with service cutting off and having to relog on.
But after they sent out a new modem a couple of years ago (by BritePort), that problem disappeared and service has been commendable. Speeds are what they had promised and have always had good response when contacting tech support. All in all, a good dependable service.
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Review by kidm
UPDATED: 97 days ago
member for 3.9 years, 1 visits, last login: 97 days ago
Seattle,King,WA
$59 per month (12 month contract)
about 6 days
Qwest
"Best service there is for cheap monthly"
"Sales dept can be improved"
"Good all around"
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My latest review 4-13-08
I still have Cyberonic for my home and office. I am using Cyberonic wireless for my office it works okay about 900k download. No other service but T1 which is cost a lot for a two man shop.
Cyberonic DSL has improved alot and havent had any down time lately
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My old review: Earthlink, Speakeasy and Cyberonic are all resellers and they don’t have any equipment in central offices. I searched broadbandreports.com Cyberonic forum and read many reviews here and decided to sign up with Cyberonic. Cyberonic offers Covad 6.0/768 for $59 per month, which is big saving compare to other companies, even Covad.com. I called Cyberonic sales office and spoke with some guy who had minimum knowledge of the product and Internet all together. Telesoho 6.0/768 is pretty standard product and I didn’t need too much of information. The signup was very quick; I received the installation kit in about a week. I called Cyberonic technical support to get information on the static IP address and DNS and I was ready to browse the Internet. I am getting about 4 megs download and 600 kbs upload. So far I like it very much.
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Review by kfomgio
UPDATED: 99 days ago
member for 3.6 years, 2 visits, last login: 97 days ago
Marietta,Cobb,GA
$59 per month (12 month contract)
about 9 days
Covad
"Cheaper than other ISPs"
"nothing"
"highly recommend"
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Updated 4-11-08
The company that I work for has several Cyberonic Internet for its locations and very happy with their service. Today one of our location in Atlanta that was going through Speedfactory Internet company went down and up to now we cant get hold of anyone @ Speedfactory see forum »speed factory seems to be no more.... , I called Cyberonic today and asked them for help, they are going to overnight us a wireless box with static IP to get our VPN back up. Thank you very much Cyberonic for your help, Solid connection, fast response and etc ......
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old review: I had Covad DSL before switching to Covad/Cyberonic DSL in September. The reason I switched because of lower monthly fee and no additional fees. I found out about Cyberonic here in broadbandreports.com and I am so glad.
Cyberonic 6.0/768 is definitely a deal for $59 per month. I checked other providers and they’re charging about $10, $20, $30 more per month. The good thing about Cyberonic, they always answer their calls 24 x 7. I called Cyberonic technical support around 11 pm last Sunday afternoon and there was someone there to answer all my questions. No wait time.
I live approx 3,500Ft from the C/O office so my speeds are about 5.2megs/610kbs constantly. Overall I would highly recommend Cyberonic DSL. A+ all around.
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Review by skitripper
UPDATED: 116 days ago
member for 116 days, 0 visits, last login: 116 days ago
San Francisco,San Francisco,CA
$89 per month (12 month contract)
"Solid business DSL service Dryline 8m/1m"
"Nope"
"Great service, solid connection, tech support"
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I work for a portrait studio in San Francisco that we require to send and receive large graphic files. We also needed static IP addresses to connect to our home office and connecting to the server using Real VNC.
The line has been very stable, both from a connection and speed perspective. Speed tests show about 6850 kbps down and 823kbps up. The installation went smooth and Cyberonic technician who set it up was very polite and friendly. Modem Cyberonic sent is an Efficient Networks 5861.
I am running the modem in bridge mode with a Linksys WRT54G router doing the PPPOE authentication. VOIP quality is markedly improved. Connection is reliable and cheap, so it does the job. Wish I would qualify for faster speeds though. Haven't had one off day or problem. Good deal. Very satisfied. I do recommend Cyberonic DSL.
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Review by pizzaman1
UPDATED: 124 days ago
member for 2.8 years, 1 visits, last login: 124 days ago
San Francisco,San Francisco,CA
$89 per month (12 month contract)
about 9 days
Covad
"Very fast upload 1 meg"
"n/a"
"Fast upload, all ports open, 1 static IP"
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Updated 3-17-08
I have upgraded to 8m/1m service and works great. Several years with Cyberonic, Static IP and so far great service.
Thanks
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I've had these guys for over three years now, 1.5/768 Static IP for $39.99/mon. I don't have any real issues when it's working, but when it breaks, what a nightmare. There were several outages that were all MCI related. One time when I lost carrier on the modem, all it took was a reset of the DSLAM card in the CO but that took 2 days. I wonder how many others this knocked out of service. Cyberonic technical did whatever they could. They answer calls right away days, nights and weekend. That’s what I like about them very responsive. Based on my experience, customer service is very friendly and helpful.
I am one HAPPY camper and would never change, all I know is I've been extremely pleased with them for years and continue to recommend them.
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Review by wiseup
Posted: 253 days ago
member for 253 days, 0 visits, last login: 253 days ago
Sacramento,Sacramento,CA
$39 per month (12 month contract)
AT&T
"$39.99 ADSL 5 IPs"
"Nothing"
"Good deal"
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I have only been with Cyberonic for a short time. They were real quick in filling my order It has worked flawlessly. Ordering and installing was kind of easy for me since I had installed wired/wireless networks in the past. 4 full days to get the router (Speadstream 5861 4-port router). I am a Network Engineer and a mathematician . The static IP allowed me to login to VPN of my clients; so do consulting work on the side for extra money. I currently have the 1.5 Mbps DSL/IP package. Would like to have the 3.0M, but it is not available at my address. No complaints, Cyberonic solid service continued, no need to call tech support. I like their Live Help from cyberonic.com main page works great for someone like me who doesn't want to make phone calls. The only improvement I think they need is, to train their sales reps for their latest promotions. I was on the phone for at least 10 minutes before the sales rep figured it out. Overall I'm pleased with the service.
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Review by bobytt
UPDATED: 297 days ago
member for 1 year, 172 visits, last login: 24 days ago
Miami Beach,Miami-Dade,FL
$89 per month (12 month contract)
about 15 days
"better then anything else in South Beach/Miami Beach"
"couldnt reach 8mbit/1mbit"
"better than bellsouth."
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Well i have this service only from few days , i dont really know who to rate CYBERONIC or COVAD. Cyberonic is the reseller for this service. I used to have Atlantic Broadban(thats the worst that you can get in South Beach/Miami Beach) And i had for few months bellsouth FastAccess which it wasn't that bad but for advertising 6mbit i was geting MAX like 4-4.3mbit. Which is kind of bad if you ask me. Now with Cyberonic/COVAD i am getting from advertised 8mb/1.0mb ($89per month) i got like 6.5/0.7 which is nod great but a lot better than any other ISP at my area. So far the customer support is great. And thats Cyberonic's customer support. Very polite and knowledgeable people. Instalation was very well coordinated. Everything was as they said is going to be all the visits was coordinated by phone calls 30 minutes ahead by Cyberonic. So far i am pleased with their service. The price is a little to high for those speeds but as i said since there is no real competition here at this moment i have to take it...
They gave me Netopia 2247NWG wireless router which i believe is Motorola company and so far everything with the service is fine.
Ok after 3 weeks i understood that my problem is the old wires in South Beach and specificly for me the long distance from the office. So i had no choice and i had to switch to 6/0.6 mbit. At those speeds the internet is pretty stable. and i am glad with it.
But again i want to say that cyberonic support is very friendly and willing to help.
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