dslreports logo

Review by thinkpad See Profile

  • Location: Stamford, Fairfield, CT, USA
  • Cost: $17 per month (12 month contract)
  • Telco party Southern New England Telephone
The Best
I do not have Netplex DSL I have Netplex Dialup
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

This is not Netplex DSL, it is Netplex Dialup service. I keep it as a backup incase Optimum Online is down or having problems.
The Best, But I have Optimum Online Now.

I finally got rid of Netplex

It was rock solid when I had it

member for 23.6 years, 5926 visits, last login: 2 days ago
updated 5 years ago







Review by creativebias See Profile

  • Location: Middletown, Middlesex, CT, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 1 days
  • Telco party Southern New England Telephone
I was switched over in a matter of hours! / AWESOME people who know what they are talking about!
I didn't do this sooner
Rock solid connection / Great speed / Low pings - Life is good again :)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Ok ... to clear the record I used to have SNET as the DSL provider and it was good, I had no real complaints except for some latency once in a while that was more than the norm. I had heard of people talking about NetPLEX but never really checked them out because I wasn't having too much trouble. Everything changed when the router at SNET decided to take a trip to Disneyland.

The day after it fried I called SNET to ask when it was going to be back up. I spoke to a really nice tech named Maureen and was told that there was no official ETR (oof). I then asked her what I would have to do about switching to NetPLEX and she told me that she could send the info to them and once they got it back from NetPLEX they would cut the PVC over and I would be all set. I was told that the entire process would be about 3 business days. I thanked her and told her to please give me a call at work when they got the info back..

About 3 hours later the phone rang and it was Maureen to tell me that they got the info back to NetPLEX and that I was all set. WOW. Well, I called NetPLEX and set up an account. Very friendly guys, easy to talk to and they really know their stuff. I got home from work, went into the router and disabled the PPPoE, rebooted and . . . . . .nothing.

Uh oh.

It was about 8:00PM and I frantically called NetPLEX to see what was the matter. I got ahold of a tech almost immediately and we found that SNET had yet to cut the PVC over to NetPLEX (damnit) so he gave me a number to call and told me to get to it before 9:00PM because that's when the SNET guys left. Needless to say I called and got ahold of someone at about 8:15PM and asked them if they could do this little thing for me They put me on hold for 2 mins and came back on, told me to reboot and try it. Once more I go into the router, make sure everything is ok, reboot and ..... POW! Blazing fast speed, Low low low pings (sub 50ms on some servers) and no PPPoE.

I cannot say enough good things about this company. They had me switched in a matter of hours although I think that not yelling at the SNET rep helped a bit too. It is so worth the extra 10.00 not to worry about a router getting filled and run to capacity (aCk!) without a backup. The slowest speed I have gotten so far with NetPLEX is 1236 down and 108 up and that was during peak time with the server load here at full bore. I will gladly pay the 200.00 for the modem when SNET charges me. I didn't rate the news server because I haven't used it yet (still logging into earthlinks)

BOTTOM LINE

If you want super fast service with a group of guys that know what they are doing and will go that extra mile for the customer, this is your paradise.

-Chris Martin

-Pleased as punch

member for 23.6 years, 6701 visits, last login: 64 days ago
updated 14.5 years ago


rmw088
join:2000-08-25
Lithia, FL

rmw088

Member

Number for Tech

What is the number you called for Moreen?
mingthemerciless
join:2000-10-05
New Milford, CT

mingthemerciless

Member

Everyone's going to Netplex

What was your connection history prior to the switch... (dsl reports log history) Did you have any problems with the telco lines or bridgetaps? I am only wondering if your problem was with the telco or SNET's redback.

creativebias
Poor Impulse Control
Premium Member
join:2000-08-13
Middletown, CT

creativebias

Premium Member

Re: Everyone's going to Netplex


It was the Redback. Trust me. I didn't have to do a thing when I got home except shut off the PPPoE with the router and my line has no coils, taps etc ..

Review by kevcallaway See Profile

  • Location: Farmington, Hartford, CT, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 7 days
  • Telco party Southern New England Telephone
Not AT&T. Independnet ISP. Price not tied to TELCO Package.
1 year contract. Price is competitive at basic tier, less comptetive as you go up.
An excellent choice for CT residents who want an independent DSL connection!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Started service 08/04/06 after 10 months with Comcast HSI / Digital Voice combo pkg. up to 1.5 mbps DL / up to 384 kbps UL.

DSL connection is STATIC IP, unlike AT&T's dynamic IP offering.

Price of service is not tied into any offerings with AT&T (the local telco.).

Netplex has been in business for 14 years. I don not work for, nor am I affiliate with the company but I just think the world of their service and staff. They are the largest independent DSL ISP in Connecticut and offer far more competitive pricing that other "indie ISPs" in the state.

A few tips for those who may have never subscribed to in independent DSL provider in CT: All of your internet traffic, e-mail goes your ISPs servers and not the phone company's. That should be a big relief to many. All customer service issues are handled by the ISP. You do need to have basic home phone service (at a minimum) to get service.

Update 09/08/09:

I was a Netplex DSL customer on their 1.5 / 384 tier from 08/2006 to 08/2008. I left for a year and returned as a customer in 08/2009 on the 3.0 / 512 tier. Pricing on the 1.5 tier is still competitive compared to ATT. Netplex charges $30 and AT&T is $25 per month. At 3.0 mbps Netplex is charging $50 vs. $30 from AT&T. Two things you have to remember are that Netplex is not PPoE and they offer a Static IP with their service. They are not reselling AT&T service, but merely leasing the lines.

Now if you depend on a bundled discount or want to take advantage of ATT WiFi in public places or use websites like ESPN360.com, using an Independent ISP like Netplex will not help you. They do not provide free anti-virus software. So if you are looking for added benefits - about the only tangible one is that they provide you with an online photo gallery with 1 GB of storage. However, Netplex has stood the test of time. They been in business for 14 years and you get very, very personal service whenever you have a problem.

member for 18.4 years, 765 visits, last login: 11.8 years ago
updated 14.5 years ago

jhcody35
join:2005-01-10
Milford, CT

jhcody35

Member

AT&T DSL

You can have DSL from AT&T in connecticut at 24.95 for pro speed 3.0 meg with just a pots line. Pots line is about $ 14.53 a month plus tax. The Elite speed is 34.95 at 6.0 meg, still cheaper and faster than what you got. Shop around and call them. No special pakage prices. Your paying 24.00 for 1.5, you can get faster with AT&T and only have a POTS line.
kevcallaway
join:2005-11-05

kevcallaway

Member

Re: AT&T DSL

not interested in AT&T. even though it seems like I'm getting less with Netplex, I feel that the value and customer experience makes it worth it. AT&T's "deals" without restriction as of late were forced on them by the FCC when they approved the Bell South merger in Dec. 2006. I'm very happy to support a local business, honestly and I am not disappointed at all. Frankly speaking, I would rather pay $45 to Comcast than pay anything to AT&T.

You are not comparing the 2 services on an even playing field. Look in the fine print of AT&T DSL's service offerings an see how much they charge for 1.5 or 3.0 with a static IP -- it's at least $20 more per month for the given prices you are quoting. Having the cheapest sticker price wasn't my only criteria for choosing an ISP.

arth1
@matcotools.com

arth1

Anon

Added value

The offering from Netplex has added value compared to buying DSL from SBC/Yahoo/AT&T (or whatever they call themselves this year).

Some of the important differences are:

- With NTPLX, you have NO port blocking.
- With NTPLX, you get a 1500 MTU, not 1488 and fragmented packets which reduce speed.
- With NTPLX, you don't have to set up a "pinger" type program to keep the line open. It's always open and reachable from the outside, and doesn't auto-disconnect (to sell the same bandwidth to other customers).
- With NTPLX, you can run servers on your LAN without violating the ToS.
- With NTPLX, you get a CIR, i.e. a minimum speed. With DSL from the phone company, you get "up to" speeds. I'd much rather have 512-768 kbps upstream than 0-768 kbps ("up to" 768 kbps).

Review by Phaid3 See Profile

  • Location: West Haven, New Haven, CT, USA
  • Cost: $75 per month
  • Install: about 21 days
  • Telco party Southern New England Telephone
Fast, reliable, free static IP
None really
Best DSL value I've ever had
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have now had Netplex service for five years. It has mostly been flawless. The only problem was the price -- $77/month for 1500/384 1 static IP was just getting ridiculous when SBC offered a similar package for around $25. I was seriously considering switching to SBC or to cable, but then I went to Netplex's site and looked at their new pricing plans. Seeing the $24.95 for the Primary plan under contract, I called them up and the very nice support person offered to send me a contract form to sign; for my trouble, my monthly ISP bill dropped by $52.

So at this point Netplex's DSL pricing is competitive with SBC's, and the service is still as good as ever.

Here are my past reviews:

--

I've now had DSL through Netplex for nearly three years. Not much has changed since my last update. The only problem I've had has been a single day back in April when the modem lost synch. I called Netplex's support at 9:00AM and got an update about an hour later that the problem was in the SNET Central Office in West Haven. Everything was back on at about 2:00PM - there had evidently been some kind of equipment failure, and I was pretty amazed at the speed of repair. And the Netplex support folks were very good about calling and giving us updates. I couldn't really ask for much more from an ISP's tech support.

They've added virus scanning on the mail server, both for incoming and outgoing, which is a nice feature, as well as spam filtering although I prefer to do that myself.

In short, I'm completely happy with the features and performance.

--

Well, it's been nearly two years, and Netplex's service is still just as good. Back in April I upgraded to the 1500/256 service, and now all the billing comes through Netplex in one statement. They've done some security enhancements to their network and improved the reliability of the DHCP server and router. I haven't had any issues at all in probably six months or more.

The 256k upload is nice, it makes running a website quite a bit nicer. I use mod_gzip on Apache 1.3.26 and it's almost like being on a LAN with the web server when I access it remotely.

My original review:

--
I got DSL with SNET as the ISP in September 2000. The following month, I decided I coulnd't take the routing and congestion problems any longer and ordered a switch to Netplex. The ISP switch was pretty hosed up due to confusion at SNET which left me without DSL for three weeks. Apparently the "switch" order was inadvertently changed to "cancel" and while SNET.net, Netplex, and ASI all knew I was supposed to be active, my line was down at the CO. After spending many an afternoon on the phone with SNET reps and even with Netplex people conferenced in, I happened to get a SNET Customer Satisfaction Survey call -- you can guess my response to that. The next day I got a call from a high up at SNET who got a tech to sort out the problem, and two days later I was up and running.

I have a network with several machines at home, and I use an old Pentium 90 running Linux as my router. Although I've used PPPoE on Linux without problems before, having DHCP does make life a whole lot easier.

The only trouble I've had with Netplex is a couple of times the gateway has seemed to lose my IP, and I've then had to request a new DHCP lease in order to get it working again. This hasn't happened in several months now, so I suppose it was due to a software problem that has been fixed. Other than that, service has been flawless.

Netplex as an ISP and SNET as a DSL provider seems to be a great combination. The DSL line itself has never gone down that I'm aware of, and Netplex with its excellent peering and upstream connections gives me great low pings and fast downloads at all times. No oversold bandwidth or routing problems here.

member for 23.3 years, 1178 visits, last login: 18 years ago
updated 18.3 years ago

mike9201
join:1999-12-14
Hartford, CT

mike9201

Member

No Contracts

A point of information. NETPLEX ADSL service is on a month to month basis and includes a fixed IP. PPPOe is not required. Customer may request and use it though, if desired.

Review by davydo See Profile

  • Location: Old Saybrook, Middlesex, CT, USA
  • Cost Contract price not specified.
  • Install: about 8 days
  • Telco party Southern New England Telephone
Great pre-sales, price, excellent performance, free static IP, great network redundancy
None I can think of; maybe the service could be completely free?
Awesome provider providing me T-1 like performance for $60.00 per month!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I couldn't be happier with the price point, timing, performance, and support I've received from Netplex. I am using a Netscreen firewall, and Mike in sales was able to give me the basics as to how to make my first connection and set up the service. He was spot-on, and I had my entire LAN accessing the internet through my firewall in 20 minutes.

I sent this to their management:

Thanks to you Mike, and the guys at support for getting my business DSL circuit up, domain names entered in real time, etc. Everything works like a charm, and s quite zippy.

I've got my firewall running, Dynamic IP setup, Mail and web servers all running happily.

You guys are the best!

member for 21.5 years, 3 visits, last login: 17 years ago
lodged 21.5 years ago


Suzuki Kid
join:2002-01-16
Allison Park, PA

Suzuki Kid

Member

T! Like Speeds?

You say you are seeing T1 speeds, how about posting a speed test?!

Review by rmw088 See Profile

  • Location: North Haven, New Haven, CT, USA
  • Cost: $10 per month
  • Install: about 8 days
  • Telco party Southern New England Telephone
Netplex offers Static IP for just 10 dollars more a month
Have to rely on SNET to switch you
Great ISP for 10 bucks
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I originally went with SNET for an ISP. Things went ok once I finally got hooked up. SNET is overselling there bandwidth...

I ordered the switch on Novemeber 8 after documenting every problem I had. Snet wanted to charge me 198 for equipment then a 150 disconnection fee. After explaining I was not being disconnected from SNET DSL Service just the Network which I connect to the network I was able to get the 150 service fee waived, I also documented all the trouble I had, read my diary, and stated they were failing to provide a service and SNET responded with use your Dial up Service which I told them kinda hard since I do not have a modem...

Then I told them they could have there equipment back and not charge me the 198. So hopefully this will not appear on my bill..

This morning was the due date for the transfer and it was done at 7am. I called netplex and setup my account, switched a setting or two and bam, on the net with much faster speeds. I did call ASI to have my line uncapped, since SNET capped me at 764k so my modem would keep sync, but the was not the case.

UPDATE:July 11, 2002:

Ok, I recently moved from my home in Hamden on April 28 to a home in North Haven on June 28. Netplex was able to transfer my DSL account within a week of my move in date. There were no Service Charges or penalties. I have yet to have a problem with speed or latency issues. In the 2 years I have had DSL I have had one outage of 2 hours when the Server went down due to a lightning strike.

member for 23.6 years, 1626 visits, last login: 7.5 years ago
updated 21.7 years ago

System

Anon

? about netplex

K i have snet if i would to switch to netplex would i have to pay snet for the dsl line?

rmw088
join:2000-08-25
Lithia, FL

rmw088

Member

Re: ? about netplex

You pay SNET for using there Line and CO netplex providesa the network to connect to the internet

Review by gunnerds See Profile

  • Location: Preston, New London, CT, USA
  • Cost: $39 per month
  • Install: about 18 days
from ordered date I got my equpiment in 10 days.turned on time 18 days.On-line 3 days early
software for NIC card was bad.But easy DL from NIC card site(Kingston)
great company over all.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Over all there great.Had some problems in the beginning but there tech support was great and I was up and running in 30 mins from call
to fixed.Had 3 techs all helping me at the same time.Did a self install that was easy and went in quick.

UPDATE : 2 months later zero problems.Everthing running great.I love it.

Update 3-9-02 : Still a great company. Only downtime I have had was on 3/1/02 - 3/4/02. DSL repair Tech showed up at 2:00 and said SNET just put in the work order. SNET needs to get on the ball.Will stay with NETPLEX .

member for 22.8 years, 6 visits, last login: 21.1 years ago
updated 22 years ago

Abouch
join:2001-03-01
Naugatuck, CT

Abouch

Member

Netplex is GREAT!

I've Had Netplex for a few months now and it's the best isp I ever had and probably will ever had. if you live in connecticut and can get netplex do it up!
gunnerds
join:2001-06-11
Preston, CT

gunnerds

Member

july 7th 2001 to jan 29th 2003

Well its been great.Going on three years with only one down time. Went down on a friday got it back on monday. The problem was a tech did not reset the CO when he did his mothly maintance on it. I had three Netplex techs on the phone the whole weeked helping me out and 1 field tech from netplex and 1 from SNET(sbc) came out to my house until the problem was fixed. At no cost to me. Still happy.

Review by adork1 See Profile

  • Location: Waterbury, New Haven, CT, USA
  • Cost: $59 per month
  • Install: about 7 days
  • Telco party Southern New England Telephone
  • CLEC party: Southern New England Telephone
always on, dhcp, static ip, very very fast, reliable
none
great isp, anyone in CT should get this.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

This isp kicks some serious ass

member for 22.2 years, 2 visits, last login: 22.1 years ago
lodged 22.2 years ago







Review by Abouch See Profile

  • Location: Naugatuck, New Haven, CT, USA
  • Cost: $45 per month
  • Install: about 3 days
  • Telco party Southern New England Telephone
  • CLEC party: Southern New England Telephone
always on, pings of 20 - 40, FAST!
none
get netplex
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

ntplx is the best dsl around!

member for 23 years, 17 visits, last login: 22.4 years ago
updated 22.4 years ago


Phaid3
join:2000-12-11
West Haven, CT

Phaid3

Member

Funny, no SNET cheerleaders this time

I guess with the current SNET router problems, the usual crop of SNET cheerleaders don't have a lot of reason to come in here bashing the "high cost" of Netplex service. I had a heck of a time getting myself switched over from SNET to Netplex last year, but now I've been on Netplex since October 2000 and it's been nothing but great. Glad to see others are out here willing to support the competition instead of caving in to the telco monoliths.

Morpheus303
join:2001-03-09
Manchester, CT

Morpheus303

Member

Re: Funny, no SNET cheerleaders this time

I am not going to cheer SNET anymore.






Review by csolazzo See Profile

  • Location: Danbury, Fairfield, CT, USA
  • Cost: $60 per month
  • Telco party Southern New England Telephone
  • CLEC party: Southern New England Telephone
Great Routing, multiple Tier 1 providers, Awesome support, FAST!
Can't find one...
If you have SNET DSL, and you like speed - Netplex is for you!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have recently switched from SNET Internet to Netplex, and boy am I glad that I did!!!

I had my DSL for about two months when I began to experience internet outages and router problems with SNET's network. They blame it all on Williams, but I somehow doubt it's them.. I point to SNET.. they suck.

Anyhow.. I got so sick of their static that I called up, and switched my ISP to Netplex, and that was the best move I made. My downloads are cranking at about 1500 consistently now... all the time. There's no PPPoE software, and they support routers, and all the things people that normally have DSL want. As soon as I realized I was cutover, and on the Netplex network, I dropped an e-mail to support, giving them the MAC address of my router so they could define me in their DHCP server so i can my IP address assignment. This was around 4pm on a Friday, so I didn't expect anything till the next week, like Monday or Tuesday.. About 15 minutes later, I got a reply, saying that I was all set, and boom! I was! I couldn't believe it.

I have nothing but praise for Netplex.. I used to work for UUNet, so I know how hard being an ISP can be... Netplex has shown me that they are willing to support their customers as they should be, and I would reccomend them to anyone.

I know there are lots more Netplex customers out there... get a post up here... Let's show CT that SNET Internet sucks, and show our support for Netplex.

member for 23.3 years, 32 visits, last login: 22.7 years ago
lodged 23 years ago

jvaz34
join:2000-10-15
West Palm Beach, FL

jvaz34

Member

You are on the money!!

It is good to know that you can still find companies that really do care for the client.
System

Anon

SNET is fixed now....

No problems with SNET here I get download speeds of 1300 - 1500 any time of the day, any day.

gamerz
@ntplx.com

gamerz

Anon

SNET....Only Temporary!

You know, this is a recurring theme with SNET: "Fixed Today; Down Tomorrow". I don't wish you any ill floydhead. We have all learned that anything that works with SNET Internet........is temporary at best! Best of luck to you, and if it does get to you at a later date.....well worth the switch to NETPLEX!
chrysostom0
join:2000-08-20
Hamden, CT

chrysostom0

Member

What problems?

I've not had any problems with my SNET DSL for months, and have had only one or two I think in the nearly two years. Sometimes it seems we're not talking about the same company.

Gamer_z
@215.xx.186.Dial1.Sta

Gamer_z

Anon

Re: What problems?

Hey Bro!
How often are you online? Are you sure you are on with SNET? You must be smoking something. How can you be so different than everybody else that has have had very bad experiences? Maybe you are an SNET/SBC/ASI "plant". I've been on as least as as long as you have, except that ADSL has only been out a little more than 1 year vs. the 2 yrs you have been referring too, and switched. Let us know what you are smoking, sounds like good stuff!