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Review by (hidden by request)
Posted: 9.6 years ago
(review was emailed from domain frontiernet.net)
 Rochester,Monroe,NY
 $30 per month
 "Easy, better than 56k, and knowledgeable install people"
 "Could give better idea on what is going on before install"
 "FANTASIC"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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My wife and I had our LightningLink dsl service installed on the 7th of
April, 2000.
We placed the order in March and the first line check occurred the following
week.
After calling support to find out about the possibility of bridge taps, I
was transferred to the dsl group, THEN transferred to the line group. They
had no idea and said to call repair. Repair closed for the day...
Four weeks later....
8 am arrived and the install tech arrived five minutes later. 8:15 am the line tech arrived. Not bad as he was getting his info dump for
the day at 8.
In the begging they said that I needed a nic card from them. I said that I
had a nic in the box. They said I _had_ to use theirs. Ended up the nic in
my 'puter was beter than the one I would have gotten.
After attaching the Modem and filtering the line we were up and running.
Only had to call to set up NGs and send an e-mail to find out my speed.
We LOVE it.
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Review by popcorn2 
Posted: 9.7 years ago
member for 9.7 years, 21 visits, last login: 9.3 years ago
Rochester,Monroe,NY
Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I am a new customer to the DSL world. I have just been
introduced to the DSL world through Frontier Telephone
of Rochester, which is a subsidiary of Global
Crossing. Frontier Telephone is a located in the
western portion of upstate New York. They have just
released their ADSL offering to the public and it
appears to be being received well by their customers.
They also will be releasing SDSL in the third quarter
of this year. I have found that their price, quality
of installation, and knowledge of their field forces
is above average. However, the quality of their help
desk appears, at least at this time, to be just
average.
Thank you for your time.......
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Global Crossing
